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Overnight Email Customer Support Jobs (NOW HIRING)

Crystal Flash

Customer Support

Grand Rapids, MI

Manage inbound and outbound customer interactions via phone, chat, email, and other communication ... Support company projects involving customer data validation, account cleanup, and customer ...

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Ironwood

Customer Support

Oxford, MS · On-site

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be compassionate and dedicated in handling escalated issues * Work closely and professionally with other ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

New

Blyss Journeys

Customer Support

Boise, ID · On-site

$16.25 - $20.75/hr

About the job Customer Support We are looking for a flexible, remote opportunity that fits your ... Communicating with clients via email, phone, and messaging platforms * Assisting with requests ...

FoundIT Talent

Customer Support

Lancaster, SC · On-site

$14.50 - $18.50/hr

Customer Support Lancaster, South Carolina, United States Job Openings Customer Support About the ... Key Responsibilities: * Respond to inbound calls, emails, chats, and social media messages ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

New

VIP Personnel, Inc.

Be Seen First

Customer Support

Birmingham, AL · On-site

$22 - $24/hr

The Customer Support Rep will be the first point of contact for customers after the sale. Will ... Work with customers through direct contact over the phone and through email. Follow up is very ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

NESCO Inc

Customer Support(Fully Remote)

$17.50 - $22.25/hr

Respond to customer inquiries via phone, email, internet, and in-person interactions. * Handle ... Ability to work flexible schedules, including weekends, holidays, overnight shifts, and overtime as ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

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Overnight Email Customer Support information

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$12

$19

$28

How much do overnight email customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight email customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Overnight Email Customer Support vs Customer Service Representative?

AspectOvernight Email Customer SupportCustomer Service Representative
Work HoursPrimarily overnight shiftsDaytime or flexible hours
Communication MethodEmail primarily, some chatPhone, email, chat
Work EnvironmentRemote or call centerOffice or remote
Required SkillsWritten communication, patienceVerbal and written communication

Overnight Email Customer Support focuses on resolving customer issues via email during overnight hours, often requiring strong written skills. Customer Service Representatives typically handle inquiries through multiple channels during regular hours. Both roles involve assisting customers but differ mainly in work hours and communication methods.

More about Overnight Email Customer Support jobs

What cities are hiring for Overnight Email Customer Support jobs?

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What are the most commonly searched types of Email Customer Support jobs?

The most popular types of Email Customer Support jobs are:

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States with the most job openings for Overnight Email Customer Support jobs include:

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Overnight Email Customer Support jobs near you
Infographic showing various Overnight Email Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support

Crystal Flash

Grand Rapids, MI

Full-time

Re-posted 26 days ago

Job description

Position Summary:
The Customer Support Specialist serves as a primary point of contact for Crystal Flash customers by providing exceptional customer service through phone, email, chat, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving concerns, maintaining accurate customer records, and supporting operational functions while delivering a positive customer experience.
The Customer Support Specialist works closely with Operations, Dispatch, Credit, Billing, Sales, Service, and other internal departments to ensure customer needs are met efficiently and professionally. This position plays a critical role in customer retention, account maintenance, safety awareness, and supporting the overall customer experience.
Team members support Crystal Flash's mission, vision, and values by demonstrating integrity, safety, customer service, teamwork, open communication, financial responsibility, and environmental stewardship.
Essential Duties and Responsibilities
  • Manage inbound and outbound customer interactions via phone, chat, email, and other communication methods.
  • Handle customer complaints with urgency, empathy, professionalism, and a goal of achieving satisfactory resolutions.
  • Utilize multiple systems and tools to address service, billing, account, payment, and delivery inquiries while maintaining accurate customer records.
  • Assist customers with order placement, account modifications, delivery requests, payment arrangements, and service changes.
  • Address safety concerns, including gas leaks and emergency calls, calmly and professionally while following established safety procedures.
  • Process customer payments and maintain accurate account documentation.
  • Perform physical inventory, reconcile inventory, track Bills of Lading (BOLs), and perform data entry and auditing activities as assigned.
  • Maintain accurate customer account information and ensure all documentation is complete and up to date.
  • Research and resolve account discrepancies by working collaboratively with internal departments.
  • Educate customers regarding products, services, pricing programs, payment options, delivery schedules, and account management tools.
  • Assist customers with Customer Portal registration, mobile app access, paperless enrollment, and notification preferences.
  • Conduct outbound customer outreach, including thank-you calls, customer follow-up calls, retention activities, and customer satisfaction initiatives.
  • Support company projects involving customer data validation, account cleanup, and customer communication initiatives.
  • Follow established call handling procedures and customer service standards.
  • Achieve and maintain quality assurance standards including greeting, account verification, problem resolution, protocol compliance, call center etiquette, and call closure.
  • Meet and maintain customer support scorecard goals and performance expectations.
  • Support departmental goals and company initiatives designed to improve customer satisfaction, retention, and operational efficiency.
Key Responsibilities
  • Manage inbound and outbound customer interactions through phone, email, chat, and other communication channels.
  • Provide exceptional customer service while resolving inquiries, concerns, and account issues.
  • Process customer orders, account updates, service requests, and payment inquiries.
  • Maintain accurate customer records and documentation within company systems.
  • Coordinate customer needs with Operations, Dispatch, Credit, Billing, Sales, and Service departments.
  • Support customer retention efforts through proactive customer outreach and relationship building.
  • Educate customers on available services, payment options, customer portal access, mobile app functionality, and paperless solutions.
  • Maintain compliance with company policies, procedures, safety requirements, and regulatory standards.
  • Achieve established customer service, quality assurance, and productivity goals.
  • Promote Crystal Flash's mission, values, and commitment to customer satisfaction. Maintain compliance with company policies, pricing guidelines, safety requirements, and regulatory standards.
  • Promote Crystal Flash's mission, values, and commitment to exceptional customer service.
Qualifications
  • Strong customer service and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Comfortable using Microsoft Office applications including Outlook, Word, Excel, and Teams.
  • Experience working with CRM systems, customer databases, and business software applications.
  • Ability to work in multiple software systems simultaneously.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and data integrity.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional during difficult customer interactions.
  • Self-motivated and able to work with minimal supervision.
  • Ability to learn and adapt to changing business processes and technology.
  • Ability to work effectively in a team-oriented environment.

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