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Overnight Email Customer Support Jobs in Michigan

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

New

Harvia US, Inc.

Customer Support Agent

Holland, MI

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

New

BS&A Software LLC

Customer Support Specialist

Bath, MI · On-site

$16.25 - $22/hr

As an Enterprise Customer Support Specialist, you will provide telephone and email support and at times, in-person support to our municipal customers. Likewise, versatility is valued, as the company ...

GT Independence

Customer Support Specialist

Sturgis, MI · On-site

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Prepare and send documents via DocuSign or email * Ensure the proper naming and saving of documents ...

GT Independence

Customer Support Specialist

Sturgis, MI

$17.50/hr

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Prepare and send documents via DocuSign or email * Ensure the proper naming and saving of documents ...

Randstad

INSURANCE CUSTOMER SUPPORT

Howell, MI · Hybrid

$21.50/hr

Email Resume to: claudia.mendoza@randstadusa.com If this job is not for you, feel free to refer a friend Skills * Call Center * contact center * Customer Service * Customer support * Telephone ...

New

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Overhaul LLC

Customer Support Liaison

Ann Arbor, MI · On-site

Answer Help Desk phone calls and emails primarily from OEM customers and their dealerships * Become ... Support ad hoc operational needs (ETA analysis, locations, etc...) * Support new business ...

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All JobsEmail Customer Support JobsOvernight Email Customer Support JobsOvernight Email Customer Support Jobs in Michigan

Overnight Email Customer Support information

What is the difference between Overnight Email Customer Support vs Customer Service Representative?

AspectOvernight Email Customer SupportCustomer Service Representative
Work HoursPrimarily overnight shiftsDaytime or flexible hours
Communication MethodEmail primarily, some chatPhone, email, chat
Work EnvironmentRemote or call centerOffice or remote
Required SkillsWritten communication, patienceVerbal and written communication

Overnight Email Customer Support focuses on resolving customer issues via email during overnight hours, often requiring strong written skills. Customer Service Representatives typically handle inquiries through multiple channels during regular hours. Both roles involve assisting customers but differ mainly in work hours and communication methods.

What are the most commonly searched types of Email Customer Support jobs in Michigan?

The most popular types of Email Customer Support jobs in Michigan are:

What are popular job titles related to Overnight Email Customer Support jobs in Michigan?

For Overnight Email Customer Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Overnight Email Customer Support jobs in Michigan look for?

The top searched job categories for Overnight Email Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Overnight Email Customer Support jobs?

Cities in Michigan with the most Overnight Email Customer Support job openings:

Overnight Email Customer Support jobs near you
Infographic showing various Overnight Email Customer Support job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution.

Customer Support Agent

Grand Rapids, MI

Harvia US, Inc.
See more jobs at Harvia US, Inc.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Support Agent

Location: Grand Rapids/Remote

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Short/long term disability
  • Paid Holidays
  • Life Insurance

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