ZipRecruiter

Log In

1

Customer Review Jobs in Michigan (NOW HIRING)

Management Business Solutions

Be Seen First

Client Services & Sales Support Specialist

Kalamazoo, MI · On-site

$25 - $45/hr

Coordinate calendars, meetings, and customer review activities for internal teams. * Promote additional services and support business development initiatives with new and existing customers. * Assist ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Generate, review, and complete assigned servicing reports. * Coordinate with servicing partners and ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

New

All Job's Default Page

Project Coordinator

Troy, MI · On-site

Obtain final Customer Review Project Communication & Coordination * Homeowners: * Maintaining regular contact with homeowners regarding scheduling, project progress, material selections, and final ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Generate, review, and complete assigned servicing reports. * Coordinate with servicing partners and ... Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ...

New

Brightwing

Fleet Services - Intermediate

Worth, MI

Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer. - Review unapplied incoming payments daily and research ...

United Road

National Account Specialist

Livonia, MI · On-site

$17.75 - $24.25/hr

Perform data analysis and develop key insights for the Account Manager to present at routine customer review meetings * Assist the Account Manager in the prompt and creative solving of any issues ...

Maple Hill Auto Group

Customer Service Rep

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Monitor and respond to customer reviews across online platforms * Conduct customer satisfaction follow-ups by phone and email after sales and service visits * Identify feedback trends and communicate ...

Mercantile Bank

Commercial Appraisal Reviewer

Troy, MI · On-site

Our commitment to our customers and community is at the core of all we do. As an employee of ... As a Commercial Appraisal Reviewer, you will collaborate closely with commercial lending staff to ...

next page

Showing results 1-20

All JobsCustomer Review JobsCustomer Review Jobs in Michigan

Customer Review information

What are the key skills and qualifications needed to thrive in the customer review position, and why are they important?

To thrive in a Customer Review role, strong written communication skills, attention to detail, and customer service experience are essential. Familiarity with online review management platforms and customer relationship management (CRM) systems is often required. Outstanding organization, empathy, and critical thinking help set top performers apart. These competencies ensure accurate analysis and response to customer feedback, supporting a positive brand reputation.

What does a typical day look like for someone in a customer review position?

In a Customer Review role, you can expect a daily routine that involves monitoring and responding to customer reviews across various online platforms, analyzing feedback trends, and reporting key insights to management. You may also coordinate with customer service and marketing teams to address concerns and implement improvements based on review data. The job often requires balancing multiple priorities, staying responsive to both positive and negative feedback, and upholding the company's reputation. Collaboration and effective communication are key, as you’ll interact with teammates and sometimes directly with customers to resolve issues and build loyalty.

What is a customer review?

A Customer Review job typically involves reading, analyzing, and responding to customer feedback about a company's products or services. Responsibilities may include monitoring online reviews, addressing customer concerns, and providing insights to improve customer satisfaction. This role helps businesses understand customer sentiment and enhance their overall reputation. Strong communication skills and attention to detail are essential for success in this role.

What are popular job titles related to Customer Review jobs in Michigan? For Customer Review jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Review jobs in Michigan look for? The top searched job categories for Customer Review jobs in Michigan are:
Customer Review jobs near you
Infographic showing various Customer Review job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Sales & Customer Support Specialist

Management Business Solutions, Inc.

Kalamazoo, MI • On-site

$21.25 - $28.75/hr

Full-time

Posted 11 days ago

Job description

SUMMARY: Management Business Solutions is seeking a Sales & Customer Support Specialist for a client in Southwest Michigan. This on-site position is ideal for a detail-oriented professional with extensive experience supporting both customer service and sales operations. The successful candidate will play a key role in delivering exceptional customer support, coordinating sales activities, maintaining CRM and industry-specific information system, and ensuring accurate documentation in a highly regulated environment.

RESPONSIBILITIES:

  • Provide customer support by responding to inquiries regarding services, order status, and related processes via phone and email.
  • Support sales operations by coordinating schedules, assisting with customer follow-up, and maintaining CRM records.
  • Maintain accurate customer information within CRM and industry-specific information system, including account updates and order processing.
  • Assist with reporting, documentation, incident tracking, and data accuracy to support operational excellence.
  • Coordinate calendars, meetings, and customer review activities for internal teams.
  • Promote additional services and support business development initiatives with new and existing customers.
  • Assist with proposals, administrative documentation, and credentialing activities as needed.
  • Train team members on established customer service and sales support processes and best practices.
  • Ensure compliance with confidentiality standards and maintain a high level of accuracy in all customer records and communications.

QUALIFICATIONS:

  • Bachelor's degree required.
  • 10+ years of combined customer support and sales support experience.
  • Minimum of 5 years of Salesforce experience, preferably both Classic and Lightning.
  • Experience working in a regulated and customer-focused organization is preferred.
  • Strong proficiency with Microsoft Office, particularly Outlook, Excel, and SharePoint.
  • Excellent organizational, communication, and customer service skills.
  • Demonstrated attention to detail with a strong focus on accuracy and quality.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER