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Online Chat Rep Jobs in Michigan (NOW HIRING)

Micro Auto Paint & Supplies, Inc.

Be Seen First

Customer Service Representative

Highland Park, MI · On-site

$17/hr

We are seeking a Customer Service Representative to join our Micro Auto Group team! Hours: Monday ... Responsibilities: · Provide customer service by phone, email, and eBay online chat. · Assist ...

Guardian Alarm

Inside Sales Consultant

Southfield, MI · On-site

The Inside Sales Representative generates revenue by obtaining sales orders, understanding ... and online Chat conversations. * Proficient understanding of Guardian's residential product and ...

Marketplace Homes

Resident Services

Southfield, MI · On-site

$40K - $49K/yr

Duties/Responsibilities: · Interacts with customers via telephone, email, online chat, or CRM to ... representative's knowledge, forwards to the assigned specialist or other appropriate staff. · ...

Marketplace Homes

Resident Services

Southfield, MI · On-site

$40K - $49K/yr

Duties/Responsibilities: · Interacts with customers via telephone, email, online chat, or CRM to ... representative's knowledge, forwards to the assigned specialist or other appropriate staff. · ...

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All JobsOnline Chat Rep JobsOnline Chat Rep Jobs in Michigan

Online Chat Rep information

See Michigan salary details

$7

$14

$28

How much do online chat rep jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for online chat rep in Michigan is $14.84, according to ZipRecruiter salary data. Most workers in this role earn between $10.55 and $16.68 per hour, depending on experience, location, and employer.

What is an online chat rep?

Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as an online chat rep, and why are they important?

To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.

What are some common challenges faced by online chat reps, and how can they be managed effectively?

Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.

What is the difference between Online Chat Rep vs Customer Service Representative?

AspectOnline Chat RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online platform-basedIn-office or remote, depending on employer
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across retail, telecom, banking, and more
Primary CommunicationText-based chatPhone, email, in-person, or chat

Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.

What are popular job titles related to Online Chat Rep jobs in Michigan?

For Online Chat Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Online Chat Rep jobs in Michigan look for?

The top searched job categories for Online Chat Rep jobs in Michigan are:

What cities in Michigan are hiring for Online Chat Rep jobs?

Cities in Michigan with the most Online Chat Rep job openings:

Online Chat Rep jobs near you
Infographic showing various Online Chat Rep job openings in Michigan as of August 2026, with employment types broken down into 61% Full Time, 37% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $30,875 per year, or $14.8 per hour.

Customer Service Representative

HirePower Staffing

Highland Park, MI • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:Job description:

We are seeking a Customer Service Representative to join our clients team!

Hours: Monday-Friday, 8:00 AM – 5:00 PM
Location: Highland Park, MI (100% Onsite)
Employment Type: Full-Time

Pay: Starting at $17.00 per hour


Our client is a family-owned company with over 75 years of experience in the automotive industry. Founded in 1948, they have grown into five divisions: Paint, Parts, Chrome Plating, Injection Molding, and Tooling. Today, we continue to serve customers nationwide through our manufacturing operations and e-commerce businesses, including Bumpers.com.


We are looking for a motivated, detail-oriented Customer Service Representative who is also comfortable working with e-commerce platforms and online ordering systems. This role combines customer support with product and data management responsibilities. The ideal candidate is computer-savvy, enjoys problem-solving, and has experience with online marketplaces or e-commerce websites.


Our client is seeking an individual who wants to grow with our expanding e-commerce platforms. We are looking for someone who is eager to contribute ideas, improve processes, and help us continue building our online presence. Some automotive knowledge is required for this position.

Responsibilities:

· Provide customer service by phone, email, and eBay online chat.

· Assist customers with product information, orders, and general inquiries.

· Process and print customer orders.

· Create and maintain product listings on eBay and BigCommerce (Bumpers.com).

· Enter and manage data using Excel and other database applications.

· Upload product information, images, and descriptions to e-commerce platforms.

· Maintain customer records and document interactions.

· Troubleshoot customer concerns and product issues.

· Perform filing and other administrative tasks as needed.

· Help identify opportunities to improve processes and grow the company's e-commerce presence.

· Develop and maintain knowledge of our products and services.


Qualifications:

· Some automotive knowledge is required.

· Previous customer service, sales, or e-commerce experience preferred.

· Experience with online ordering systems, eBay, Amazon, BigCommerce, Shopify, or similar platforms is highly desirable.

· Strong computer skills, including Microsoft Excel, Word, and database applications.

· Auto collision or automotive parts experience is a plus.

· SEO, Google Ads, or digital marketing experience is desirable.

· Ability to identify vehicle make, model, and year information.

· Excellent phone, written, and verbal communication skills.

· Strong organizational skills with the ability to prioritize and multitask.

· Self-motivated with the ability to work independently

· Ability to connect the dots, think critically, and proactively identify solutions and opportunities to improve processes and support the growth of our e-commerce business.

· Willingness to suggest improvements and contribute to the growth of our e-commerce business.

· Positive, professional attitude and strong attendance record.

· Basic accounting experience is a plus.


If you enjoy helping customers, are comfortable with technology, and want to be part of a growing automotive e-commerce business, we'd love to hear from you.

Requirements: