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Online Chat Rep Jobs (NOW HIRING)

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Join the ROOMS TO GO ONLINE CHAT TEAM!!!!! Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Join the ROOMS TO GO ONLINE CHAT TEAM!!!!! Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach ...

Rooms To Go .COM

Internet Chat Support

Seffner, FL · On-site

$15/hr

Join the ROOMS TO GO ONLINE CHAT TEAM!!!!! Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Join the ROOMS TO GO ONLINE CHAT TEAM!!!!! Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters When someone asks you a question, do you immediately reach ...

Capacity

Chat Brand Rep (Titleist)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and ... We believe in the power of human connections to provide premium service to online customers ...

Capacity

Chat Brand Rep (Titleist) (Remote)

Denver, CO · Remote

$20/hr

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and ... We believe in the power of human connections to provide premium service to online customers ...

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Online Chat Rep information

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How much do online chat rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for online chat rep in the United States is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Rep vs Customer Service Representative?

AspectOnline Chat RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online platform-basedIn-office or remote, depending on employer
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across retail, telecom, banking, and more
Primary CommunicationText-based chatPhone, email, in-person, or chat

Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.

What are Online Chat Reps?

Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.

What are some common challenges faced by Online Chat Reps, and how can they be managed effectively?

Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as an Online Chat Rep, and why are they important?

To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.
More about Online Chat Rep jobs
What cities are hiring for Online Chat Rep jobs? Cities with the most Online Chat Rep job openings:
What states have the most Online Chat Rep jobs? States with the most job openings for Online Chat Rep jobs include:
What job categories do people searching Online Chat Rep jobs look for? The top searched job categories for Online Chat Rep jobs are:
Online Chat Rep jobs near you
Infographic showing various Online Chat Rep job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 52% Full Time, 5% Part Time, and 39% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $47,622 per year, or $22.9 per hour.
Virtual Design Chat Consultant

Virtual Design Chat Consultant

Williams-Sonoma, Inc.

Las Vegas, NV • Remote

$19/hr

Full-time

Re-posted 20 days ago

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

Job description

Virtual Design Chat Consultant.
Now accepting applications until July 30th 2026.

Why you and why us?:
Are you interested in assisting our customers on a new online platform? Do you have excellent multi-tasking skills and are comfortable handling multiple customers at once? Does the idea of utilizing your design expertise to help our customers create their dream homes excite you? Then being a Chat Response associate on our Design Team may be the perfect fit for you! In this fast-paced position, the Online Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging from consumers shopping on various clients' websites. These are customers who are in the shopping process for major purchases such as furniture. You will specifically focus on chats to support the Design team by assisting our customers with creating their dream space and closing the deal on their design purchases.

What Benefits do you offer?:
  • 40% Discount on most merchandise.
  • Fun contests / rewards and recognition programs.
  • Paid Training from the comfort of your home.
  • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
  • Pay = $19.00/hr compensation may differ due to individual state wage requirements.

Essential Functions: The nuts and bolts.
  • Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
  • Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
  • Work closely with other departments to resolve issues including but not limited to service calls for all brands.
  • Assist with developing written customer responses.
  • Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
  • Project a professional company image through text chat interaction.
  • Provide visitors with product or service information.
  • Promote Williams-Sonoma, Inc products and/or services in a positive way.
  • Categorize and assign chat sessions appropriately.
  • Perform other duties assigned.

Qualifications: What you need to apply.
  • 3+ months Design experience Required.
  • High School Diploma or GED.
  • Attention to detail with a superior customer service attitude.
  • Maintain confidentiality and professionalism at all times.
  • Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
  • Strong written communication skills are required.
  • Enjoy working independently with excellent problem-solving and decision-making skills.
  • Good self-management and motivation.
  • Strong interpersonal skills.
  • Computer Savvy / Internet Research ability.
  • Must be experienced with instant messaging.
  • Ability to navigate websites and multiple systems while maintaining multiple written conversations.
  • Computer literate with the ability to type minimum 35 wpm.
  • Practice active listening skills.
  • MUST be confident to communicate in English (written and verbal).

Important Facts: MUST HAVE THESE FOR CONSIDERATION:
  • Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
  • Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met.
  • On site opportunity requires you to be on premise 5 days / week.

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