... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Customer Service Representative - Phone & Chat Support - Las Vegas, NV
$15.25 - $20.75/hr
... in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements
Order Entry Representative
Lenexa, KS · On-site
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Order Entry Representative
Lenexa, KS · On-site
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Customer Service Representative - Phones and Chat - Denver, CO
$16.50 - $22.50/hr
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
Customer Service Representative - Phones and Chat - Denver, CO
$16.50 - $22.50/hr
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
Order Entry Representative
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Quick apply
Order Entry Representative
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Order Entry Representative
Lenexa, KS · On-site
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Order Entry Representative
Lenexa, KS · On-site
$19 - $21/hr
Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner. * Assist customers with product information, order placement ...
Provider Customer Service Call and Chat Representative
Maryland Heights, MO · Remote
$15.50 - $21/hr
As a Provider Customer Service Call and Chat Representative , you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your ...
Provider Customer Service Call and Chat Representative
Maryland Heights, MO · Remote
$15.50 - $21/hr
As a Provider Customer Service Call and Chat Representative , you'll play a crucial role in the healthcare industry by serving as the primary point of contact for healthcare providers. Your ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
... on-line chat context Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc. Additional duties as assigned and deemed appropriate ...
The Customer Service Representative will provide exceptional customer service to ZO Skin Health ... Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat ...
Quick apply
The Customer Service Representative will provide exceptional customer service to ZO Skin Health ... Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat ...
Automotive BDC Representative - Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA · On-site
$60K - $100K/yr
Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ... BDC Representative! $60,000 - $100,000 a year $60,000 - $100,000 / year is the expected total ...
Automotive BDC Representative - Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA · On-site
$60K - $100K/yr
Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ... BDC Representative! $60,000 - $100,000 a year $60,000 - $100,000 / year is the expected total ...
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Quick apply
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Automotive BDC Representative - Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA · On-site
$60K - $100K/yr
Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ... BDC Representative! $60,000 - $100,000 a year $60,000 - $100,000 / year is the expected total ...
Automotive BDC Representative - Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA · On-site
$60K - $100K/yr
Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ... BDC Representative! $60,000 - $100,000 a year $60,000 - $100,000 / year is the expected total ...
Automotive BDC Representative for Mercedes-Benz Location: Laguna Niguel, CA Murgado Automotive ... Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ...
Quick apply
Automotive BDC Representative for Mercedes-Benz Location: Laguna Niguel, CA Murgado Automotive ... Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and ...
PR · On-site
$15.50 - $19.25/hr
* Interacts with customers via telephone, email and online chat to provide support and information on products or services * Respond to incoming calls and messages in a timely manner * Identify ...
PR · On-site
$15.50 - $19.25/hr
* Interacts with customers via telephone, email and online chat to provide support and information on products or services * Respond to incoming calls and messages in a timely manner * Identify ...
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Associate Inside Sales Rep
Oshkosh, WI · On-site
Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...
Student Experience Representative
Denton, TX · On-site
Student Experience Representative Employee Classification: Student Experience Rep Campus ... online chat and case management). Position Overview The UNT One Stop provides holistic student ...
Student Experience Representative
Denton, TX · On-site
Student Experience Representative Employee Classification: Student Experience Rep Campus ... online chat and case management). Position Overview The UNT One Stop provides holistic student ...
Customer Service Representative
Omaha, NE · On-site
$22.92/hr
The Customer Service Representative will provide exceptional customer service to ZO Skin Health ... Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat ...
Customer Service Representative
Omaha, NE · On-site
$22.92/hr
The Customer Service Representative will provide exceptional customer service to ZO Skin Health ... Interact with a wide variety of customers via telephone (inbound and outbound), email, online chat ...
Online Chat Rep information
See salary details
$5.29 - $10.69
0% of jobs
$12.56 is the 25th percentile. Wages below this are outliers.
$10.69 - $16.08
72% of jobs
$16.96 is the 75th percentile. Wages above this are outliers.
$16.08 - $21.48
18% of jobs
$21.48 - $26.88
0% of jobs
$26.88 - $32.28
0% of jobs
$32.28 - $37.67
0% of jobs
$37.67 - $43.07
0% of jobs
$43.07 - $48.47
0% of jobs
$48.47 - $53.87
2% of jobs
$53.87 - $59.27
4% of jobs
$59.27 - $64.66
4% of jobs
$5
$22
$64
How much do online chat rep jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for online chat rep in the United States is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
What is an online chat rep?
Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.
What are the key skills and qualifications needed to thrive as an online chat rep, and why are they important?
To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.
What are some common challenges faced by online chat reps, and how can they be managed effectively?
Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.
What is the difference between Online Chat Rep vs Customer Service Representative?
| Aspect | Online Chat Rep | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer customer service experience | High school diploma or equivalent; customer service experience often preferred |
| Work Environment | Remote, online platform-based | In-office or remote, depending on employer |
| Industry Usage | Common in e-commerce, tech, and online services | Widespread across retail, telecom, banking, and more |
| Primary Communication | Text-based chat | Phone, email, in-person, or chat |
Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.
More about Online Chat Rep jobs
What cities are hiring for Online Chat Rep jobs?
Cities with the most Online Chat Rep job openings:
What states have the most Online Chat Rep jobs?
States with the most job openings for Online Chat Rep jobs include:
What job categories do people searching Online Chat Rep jobs look for?
The top searched job categories for Online Chat Rep jobs are:
$16.25 - $22.25/hr
Full-time
Re-posted 26 days ago
Job description
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.