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Online Chat Rep Jobs (NOW HIRING)

Barr, Inc.

Associate Inside Sales Rep

Oshkosh, WI · On-site

Respond promptly and professionally to customer inquiries through phone, email, online chat, SMS ... Represent the company in a professional manner at all times. * Demonstrate reliability ...

Pro Solar LLC

Call Center Representative

San Mateo, FL · On-site

$14.75 - $18.50/hr

Job Posting Interacts with customers via telephone, email and online chat to provide support and information on products or services. Respond to incoming calls and messages in a timely manner.

ProSolar Companies

PR · On-site

$15.50 - $19.25/hr

* Interacts with customers via telephone, email and online chat to provide support and information on products or services * Respond to incoming calls and messages in a timely manner * Identify ...

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Online Chat Rep information

See salary details

$5

$22

$64

How much do online chat rep jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for online chat rep in the United States is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Rep vs Customer Service Representative?

AspectOnline Chat RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online platform-basedIn-office or remote, depending on employer
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across retail, telecom, banking, and more
Primary CommunicationText-based chatPhone, email, in-person, or chat

Online Chat Reps primarily handle customer inquiries via live online chat, focusing on quick, text-based support. Customer Service Representatives may handle multiple communication channels, including phone and email, and often work in various industries. While both roles require strong communication skills and customer service experience, Online Chat Reps specialize in digital, real-time chat support, making them ideal for online businesses and tech companies.

What is an online chat rep?

Online Chat Representatives, also known as chat agents or live chat support, are customer service professionals who assist customers via online chat platforms. Their main responsibilities include answering customer inquiries, resolving issues, providing product information, and guiding users through website processes in real time. They play a crucial role in delivering efficient, text-based support for businesses, often handling multiple conversations simultaneously. Successful chat reps possess strong communication skills, multitasking abilities, and a customer-focused attitude.

What are some common challenges faced by online chat reps, and how can they be managed effectively?

Online Chat Reps often handle multiple customer conversations simultaneously, which can be challenging when trying to provide prompt, personalized responses. Managing time efficiently and staying organized are essential to avoid feeling overwhelmed. Additionally, interpreting customer tone and intent without verbal cues can require extra attention to detail and empathy. Many employers provide training and digital tools to help reps manage workloads and improve communication, so taking advantage of these resources can make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as an online chat rep, and why are they important?

To thrive as an Online Chat Rep, strong written communication skills, fast typing abilities, and basic computer literacy are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms like Zendesk or LiveChat is typically required. Exceptional patience, problem-solving, and multitasking abilities help representatives handle multiple conversations and resolve issues effectively. These skills ensure efficient, high-quality customer support and satisfaction in a digital environment.
More about Online Chat Rep jobs
What cities are hiring for Online Chat Rep jobs? Cities with the most Online Chat Rep job openings:
What states have the most Online Chat Rep jobs? States with the most job openings for Online Chat Rep jobs include:
What job categories do people searching Online Chat Rep jobs look for? The top searched job categories for Online Chat Rep jobs are:
Online Chat Rep jobs near you
Infographic showing various Online Chat Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $47,622 per year, or $22.9 per hour.

Call Center Representative, Shop by Phone- PT

Boscov's

Muhlenberg Township, PA • On-site

$15 - $18.50/hr

Other

Medical, PTO

Re-posted 23 days ago

Boscov's Department Store rating

6.3

Company rating: 6.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

6th of 21 rated department stores

Job description


Call Center Representatives - PT-
(Saturday required) *Must be available between the hours of 9 AM to 8 PM*
Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today! Our Care Center Representatives are the front lines to assisting our customers via phone with navigating our website and placing orders.
Job Responsibilities
• Answer customer's questions regarding existing orders
• Provide detailed product descriptions for merchandise on the Boscov's website
• Answer incoming calls for all store locations
• Opportunity to learn additional customer service functions within our care center such as on line chat.
Job Requirements
• Excellent customer service skills; sales skills helpful
• Excellent written, verbal, and interpersonal communication skills; Good team player; ability to multi-task
• Ability to work in a fast paced & goal oriented environment
• Excellent computer skills
• Online shopping experience a plus
• Desire to learn additional skills to enhance level of customer services provided
• Flexible scheduling to include evening, weekends and holidays
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our contact center operations team you will be eligible to receive:
  • Weekly Pay
  • Bonus compensation for successfully promoting the Boscov's Credit Card
  • Medical Benefits
  • Paid Vacation
  • Storewide Employee Discount
  • Much More!

Work where people love to shop!
Equal Opportunity Employer

What Boscov's Department Store employees say

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