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Customer Engineering Escalation

San Jose, CA · On-site

Regular reviews with key customer contacts to understand needs and establish trust. Direct ownership and escalation point for all production service-related matters, ensuring timely engagement of ...

Tuckernuck

Customer Journey Lead

Washington, DC · On-site

Analyze review trends, product feedback, and recurring customer concerns * Partner with Merchandising, Operations, and Marketing teams to escalate and address customer feedback themes * Support ...

Marmon

Customer Service Representative

Harrisburg, NC

$15 - $20.25/hr

Review engineering change notices (ECNs) on orders in process and notify customer. * Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.

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How much do customer review jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer review in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How can I make $1000 a week from home?

Customer review roles can potentially earn $1000 a week through consistent part-time or full-time work, especially if handling high-volume accounts or working as a freelance reviewer. Success depends on the number of reviews completed, the pay rate per review, and the ability to work efficiently using online platforms and communication tools. Building experience and reputation can also lead to higher-paying opportunities in this field.

How can I make 2000 a week working from home?

A customer review role typically involves providing feedback and support to improve products or services, and earning $2000 a week may require working full-time hours, gaining experience, and developing strong communication skills. Some individuals increase earnings by taking on multiple clients, using freelance platforms, or acquiring certifications in customer service or related fields.

What are the key skills and qualifications needed to thrive in the Customer Review position, and why are they important?

To thrive in a Customer Review role, strong written communication skills, attention to detail, and customer service experience are essential. Familiarity with online review management platforms and customer relationship management (CRM) systems is often required. Outstanding organization, empathy, and critical thinking help set top performers apart. These competencies ensure accurate analysis and response to customer feedback, supporting a positive brand reputation.

What does a typical day look like for someone in a Customer Review position?

In a Customer Review role, you can expect a daily routine that involves monitoring and responding to customer reviews across various online platforms, analyzing feedback trends, and reporting key insights to management. You may also coordinate with customer service and marketing teams to address concerns and implement improvements based on review data. The job often requires balancing multiple priorities, staying responsive to both positive and negative feedback, and upholding the company's reputation. Collaboration and effective communication are key, as you’ll interact with teammates and sometimes directly with customers to resolve issues and build loyalty.

What is a Customer Review job?

A Customer Review job typically involves reading, analyzing, and responding to customer feedback about a company's products or services. Responsibilities may include monitoring online reviews, addressing customer concerns, and providing insights to improve customer satisfaction. This role helps businesses understand customer sentiment and enhance their overall reputation. Strong communication skills and attention to detail are essential for success in this role.

How much do Netflix reviewers get paid?

Netflix reviewers, often called content evaluators or quality analysts, typically earn hourly wages that range from $15 to $25, depending on experience and location. These roles may require skills in content analysis and familiarity with streaming platforms, and they often involve flexible schedules or remote work arrangements.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate agents, software sales, or financial advisors can earn $10,000 or more monthly without requiring a college degree, often relying on strong communication skills, experience, and performance-based commissions. Additionally, skilled trades like certain construction or electrical work can reach similar income levels with experience and certifications. Success in these fields depends on individual effort, networking, and market demand.
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Customer Review jobs near you
Infographic showing various Customer Review job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 79% In-person, 7% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Maintenance Support Representative - Sanford, FL

Customer Maintenance Support Representative - Sanford, FL

Embraer

Sanford, FL • On-site

$14.50 - $19.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Embraer rating

8.2

Company rating: 8.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

31st of 60 rated aerospace companies

Job description

POSITION SUMMARY
Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.
JOB RESPONSIBLITIES
  • Responsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.
  • Manage customer aircraft through EEJS MRO center maintenance/repair processes by providing primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.
  • Communicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.
  • Prepare and provide Quotes for customer review and approval.
  • Discuss applicable Quotes and Flat Rates with Customer.
  • Identify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement.
  • Work directly with the customer and/or their representative to ensure applicable Customer Bulletins (post-delivery obligation agreements, if applicable), Alert Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with where possible prior to the aircraft return to service.
  • Brief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.
  • Upsells additional work to Customer.
  • Review work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.
  • Assist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.
  • Presents and discusses alternative solutions for maintenance and/or modifications problems.
  • Collect COD payment, review payment terms with Customer.
  • Coordinate Customer requirements with Operations Manager and / or Production Maintenance Supervisor
  • Obtain approval from Customer to work discrepancies generated from inspections.
  • Price codes work packages, reviews labor charges, builds, reviews and deliver Pro-Forma invoice to Customer.
  • Review work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.
  • Makes follow-up call to Customer and update Customer response form (MFA).
  • Responsible for Service Center Safety and P3E Actions specific to his function.
  • Back-up for the Operations Manager
  • Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.
  • Conduct aircraft, engine and APU logbook inspections when requested.
  • Address any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).
  • Establish and maintain a professional working relationship with the customers' personnel.
  • Work with management to support special contractual requirements and/or customer request
  • Perform other duties as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
  • Bachelor's or high school graduate with technical training and knowledge normally achieved through graduation from a university.
  • Desirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.
Experience:
  • Generally, 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.
Knowledge, Skills & Abilities:
  • Must possess strong written and verbal communications skills
  • Aircraft maintenance aspects, client support and service quality techniques,
  • Basic accounting skills,
  • Read and interpret drawings
  • Embraer products
  • Negotiation techniques
  • Demonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc)
Working Conditions / Environment/ Special Requirements
  • Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
GENERAL COMMITMENT FOR ALL EMPLOYEES
  • Commitment to company values and complies with department norms, policies, directives, and procedures.
  • Incorporates Lean and P3E processes and concepts into daily activities.
  • Strive for continuous improvement to processes and procedures.
  • Honors and protects confidential and proprietary documents and information.
  • Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.

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