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Customer Review Jobs (NOW HIRING)

Advantest

Customer Engineering Escalation

San Jose, CA · On-site

Regular reviews with key customer contacts to understand needs and establish trust. Direct ownership and escalation point for all production service-related matters, ensuring timely engagement of ...

Irvine

Customer Care Associate - CMS ($28.56)

Irvine, CA · On-site

$28.56/hr

Respond to customer reviews across multiple social media platforms to support the company's reputation management process. * Identify trends in resident issues and escalate insights to leadership to ...

Marmon

Customer Service Representative

Harrisburg, NC

$15 - $20.25/hr

Review engineering change notices (ECNs) on orders in process and notify customer. * Review product returns for quality assurance, communicate with customer and create replacement order, if necessary.

QuantumClean

Customer Program Specialist II

Hillsboro, OR · On-site

$18.50 - $24.50/hr

Review program data for accuracy, perform updates in CRM/ERP systems, and maintain program records. * Identify delays, discrepancies, or risks and collaborate with crossfunctional teams to resolve ...

Ortec

QA Specialist I- Document Review

SC · On-site

We want to make a difference for our customers and our communities around us. How we do what we do ... Review documents and forms according to good documentation practices (GDocP) for accuracy, clarity ...

Noll Human Resource Services

Be Seen First

Customer Service/Contract Review Specialist

Omaha, NE · On-site

$21 - $22/hr

We are seeking a detail-oriented Customer Service & Contract Review Specialist to support our business clients and assist with contract review, account management, and customer service. This role is ...

Seaman Paper

Customer Service Representative

Leominster, MA

$16.50 - $22.50/hr

Receive, review, and accurately enter customer purchase orders into the order management system * Monitor order timelines, ship dates, and routing instructions; coordinate with production, scheduling ...

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How much do customer review jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer review in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Review job?

A Customer Review job typically involves reading, analyzing, and responding to customer feedback about a company's products or services. Responsibilities may include monitoring online reviews, addressing customer concerns, and providing insights to improve customer satisfaction. This role helps businesses understand customer sentiment and enhance their overall reputation. Strong communication skills and attention to detail are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Customer Review position, and why are they important?

To thrive in a Customer Review role, strong written communication skills, attention to detail, and customer service experience are essential. Familiarity with online review management platforms and customer relationship management (CRM) systems is often required. Outstanding organization, empathy, and critical thinking help set top performers apart. These competencies ensure accurate analysis and response to customer feedback, supporting a positive brand reputation.

What does a typical day look like for someone in a Customer Review position?

In a Customer Review role, you can expect a daily routine that involves monitoring and responding to customer reviews across various online platforms, analyzing feedback trends, and reporting key insights to management. You may also coordinate with customer service and marketing teams to address concerns and implement improvements based on review data. The job often requires balancing multiple priorities, staying responsive to both positive and negative feedback, and upholding the company's reputation. Collaboration and effective communication are key, as you’ll interact with teammates and sometimes directly with customers to resolve issues and build loyalty.
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Customer Review jobs near you

Customer Engineering Escalation

Advantest

San Jose, CA

Full-time

Posted 10 days ago

Job description

The Customer Engineer Escalation position plays a critical role as a member of assigned Global Customer Service Teams for AAI-based accounts. The person taking on this role will be expected to demonstrate a thorough understanding of the Advantest PS organization, business objectives, delivery processes, and support product offerings.

This position will be expected to work collaboratively with other members of the Field Service management team, Sales, Applications, factory teams, etc. and will represent AAI PS as the accountable focal point for the execution of PS responsibilities in assigned AAI accounts.

As a Customer Engineer Escalation, you will be responsible for coordinating the account support activity in their assigned AAI-based accounts. Some key elements of this objective will be the following: close collaboration with sales, AE, and factory to ensure alignment and "Customer Team" approach to managing their assigned accounts. The successful candidate will play a key role in driving the overall customer satisfaction (CX) of the assigned account.

As a member of the global support team, you will be a key contributor to the account playbook to ensure good understanding of customer needs, coordination of support activities, and communication of site activities and status. Regular reviews with key customer contacts to understand needs and establish trust.

Direct ownership and escalation point for all production service-related matters, ensuring timely engagement of appropriate resources and clear communications with customer and account team throughout the process of resolution and take full ownership and accountability in assigned accounts for PS support of NPI, product engineering, production ramp, and production sustaining activities in upstream and downstream environments.

The business objective of this position is to improve management and execution of customer support for assigned accounts through:

  • Enhanced and consistent customer engagement, including regular customer review meetings.
  • Improved alignment and collaboration with the entire customer team, including PS, Sales, SADM, Operations, R&D, etc.
  • Transparent and consistent support delivery according to Account Playbooks and Account Management Plans
  • Established and accurate reporting and KPIs

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