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Customer Review Jobs (NOW HIRING)

TECO

CE Customer Assistance Advisor

Brandon, FL · On-site

Review and analyze personal & confidential information (income & household info) and accounts to determine eligibility and assistance options * Refer customers to the appropriate agencies based on ...

Prime Time Healthcare

Utilization Review

Baltimore, MD · On-site

Now Hiring: RN Utilization Review - Baltimore, MD Are you a passionate RN professional looking for ... Round-the-clock customer support 24/7 * Unlimited referral bonus up to $750 * Medical, vision ...

Actalent

Project Engineer

Ladson, SC

Lead customer meetings to review project status, technical submittals, and changes, ensuring alignment between customer expectations and project scope. * Manage submittal cycles, including ...

Foxit

Marketing Manager, AI Growth

Alpharetta, GA · Remote

Key Responsibilities Customer Advocacy and Review Platform Management - 60% * Own and optimize Foxit's brand presence across platforms such as G2, Gartner Digital Markets, Gartner Peer Insights ...

Origin

US Customer Success Manager

Manhattan, NY · On-site

Run weekly, monthly, and quarterly client reviews (written reports + in-person meetings) to keep customers updated on project status. * Obtain customer sign-off at the conclusion of every deployment ...

Sapsol Technologies Inc

Analog Design Engineer

$206K/yr

... customer review meetings • Support legacy design updates and reverse engineering Must Have Skills: • EMI and lightning protection experience • Experience with Siemens (Mentor) DX Designer • ...

Origin

US Customer Success Manager

New York, NY · On-site

Run weekly, monthly, and quarterly client reviews (written reports + in-person meetings) to keep customers updated on project status. * Obtain customer sign-off at the conclusion of every deployment ...

Origin

US Customer Success Manager

Brooklyn, NY · On-site

Run weekly, monthly, and quarterly client reviews (written reports + in-person meetings) to keep customers updated on project status. * Obtain customer sign-off at the conclusion of every deployment ...

Eaton

Customer Service Representative

Euclid, OH · On-site

$71K - $105K/yr

The Customer Support Representative will coordinate across functional disciplines to achieve ... Review compliance with all export control regulations. • Assess current practices for continuous ...

Elemental Brands

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Create a bill of materials/quote for the customer's review * Learn, understand, and follow policies and procedures put into place by Elemental Brands management and relay them appropriately to ...

Origin

US Customer Success Manager

Brooklyn, NY · On-site

Run weekly, monthly, and quarterly client reviews (written reports + in-person meetings) to keep customers updated on project status. * Obtain customer sign-off at the conclusion of every deployment ...

Elemental LED

Customer Care Specialist

Reno, NV · On-site

$17 - $22.50/hr

Create a bill of materials/quote for the customer's review * Learn, understand, and follow policies and procedures put into place by Elemental Brands management and relay them appropriately to ...

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How much do customer review jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer review in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the customer review position, and why are they important?

To thrive in a Customer Review role, strong written communication skills, attention to detail, and customer service experience are essential. Familiarity with online review management platforms and customer relationship management (CRM) systems is often required. Outstanding organization, empathy, and critical thinking help set top performers apart. These competencies ensure accurate analysis and response to customer feedback, supporting a positive brand reputation.

What does a typical day look like for someone in a customer review position?

In a Customer Review role, you can expect a daily routine that involves monitoring and responding to customer reviews across various online platforms, analyzing feedback trends, and reporting key insights to management. You may also coordinate with customer service and marketing teams to address concerns and implement improvements based on review data. The job often requires balancing multiple priorities, staying responsive to both positive and negative feedback, and upholding the company's reputation. Collaboration and effective communication are key, as you’ll interact with teammates and sometimes directly with customers to resolve issues and build loyalty.

What is a customer review?

A Customer Review job typically involves reading, analyzing, and responding to customer feedback about a company's products or services. Responsibilities may include monitoring online reviews, addressing customer concerns, and providing insights to improve customer satisfaction. This role helps businesses understand customer sentiment and enhance their overall reputation. Strong communication skills and attention to detail are essential for success in this role.

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Customer Review jobs near you
Infographic showing various Customer Review job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CE Customer Assistance Advisor

TECO

Brandon, FL • On-site

Other

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Title: CE Customer Assistance Advisor
Company: Tampa Electric Company
State and City: Florida - Brandon
Shift: 8 Hr. X 5 Days
POSITION CONCEPT
The CE Customer Assistance Advisor serves as the SME in the area of Customer assistance. The position provides support to Leads by handling escalated customer referrals requiring agency assistance. Responsibilities include determining applicant eligibility, referring and follow-up with customers and making arrangements/installment plans as needed. This position also supports the social service functions including Medical Watch and the Share Program.
PRIMARY DUTIES AND RESPONSIBILITIES
Customer Assistance
  • Place outbound calls to customers: PGS and TEC accounts in arrears, PGS and TEC disconnected accounts including closed accounts with pending refund checks.
  • ontact escalated customers (Lead Referrals, PSC complaints, BBB complaints, BOCC and Mayors Office complaints, Referrals from agencies, Referrals from Corp. Comm)
  • Review and analyze personal & confidential information (income & household info) and accounts to determine eligibility and assistance options
  • Refer customers to the appropriate agencies based on agency requirements
  • Follow up on customers to confirm whether they received an agency appointment
  • Negotiate upfront payment with installment plan/payment arrangement
  • Use resources to locate agency assistance information.
  • Remain up to date of available funding sources and eligibility requirements
  • Send agency direct referral requests
  • Assist with monitoring Incoming Agency Faxes and create commitment in Agency Portal
  • Email Commitment Confirmation Letters (for agencies utilizing fax option) to appropriate Agency POC
  • Build and maintain external relationships with community agencies and LIHEAP providers
  • Adhere to strict deadlines to ensure interruption of service does not occur in the event of pending agency assistance.
  • Manage and respond to incoming calls from community agencies through a dedicated phone line (Agency Queue), ensuring prompt and professional service while providing accurate information and addressing inquiries raised by community agencies.
Medical Watch
  • Retrieve and respond to requests for Medical Watch - New Enrollment
  • Observe HIPPA requirements by not sharing medical information received from customers on medically essential equipment
  • Send Medical Watch Application Packages to customer
  • Review completed Medical Watch Applications and update account
  • Retrieve and respond to requests for Medical Watch - Existing Customers
  • Contact Customer and follow-up on Medical Watch pending requests for arrangements
  • Follow-up on Medical Watch accounts in arrears (arrangements, agency referral, manual review)
Administrative/Projects
  • Participate in Special Projects as requested
  • Support Intern/Co-op as needed with administrative tasks
  • Support testing when needed
  • Participate in agency energy fairs and assistance outreach events
  • Share Program: Contact customers for Share Promotions (ex. External Partnerships - Tampa Bay Lightning and Tampa Bay Buccaneers) Complete and process Share Applications when necessary
Knowledge/Skills/Abilities
  • Required:
    • Communication skills
    • Problem-solving skills
    • Critical thinking
    • Computer skills: Demonstrated intermediate to advanced Microsoft Office skills, especially in Excel
    • Collaborative skills
    • Ability to adapt to constantly changing priorities in managing various projects simultaneously
    • Strong judgement and analytical skills
    • Ability to work independently, as well as, in a team
    • Ability to make decisions and carryout appropriate course of action in customer situations with minimum amount of guidance.
    • Be able to express empathy, interest and caring and have great listening skills and be able to use appropriate tone and pitch to create sincerity.
  • Preferred:
    • Basic knowledge of the rules, procedures and guidelines for funding sources for Social Service Agencies.
    • Experience using SAP in order to perform inquiries and specific transactions.
    • Proficient in gas and electric operations.
Education/Training
  • Required: High School diploma or equivalent.
  • Preferred: An Associate Degree in a relevant field, such as Business.
Related Experience
  • Required:
    • A minimum of two years Customer Service experience required, preferably resolving customers' inquiries and situations.
    • A minimum of one year of working in a Windows PC/Microsoft environment, and Internet usage.
  • Preferred:
    • Two years customer service experience with a focus on customer assistance programs, eligibility requirements and federal funding sources or experience as a CSP IV or V at Tampa Electric.

WORK CONDITIONS
Will require sitting for extended periods of time; overtime hours may be required based on business needs.
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

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