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Operations Manager Spa Jobs (NOW HIRING)

Four Seasons

Spa Supervisor

Vail, CO

$29.42/hr

Assists the Spa Assistant Manager in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience by adding personal recommendations and touches to exceed ...

Hand & Stone

Spa Manager

Midlothian, VA

$45K - $50K/yr

The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service. Spa Manager Performance will be based on the ...

San Manuel Casino

Supervisor, Spa Services

Highland, CA · On-site

$41K - $55K/yr

Reporting to the Manager, Spa and Pool Services the Supervisor, Spa Services provides leadership, direction and supervision of a team supporting the daily operations of the Hotel's beauty and ...

Four Seasons Hotels Limited

Spa Supervisor

Vail, CO · On-site

$29.42/hr

Assists the Spa Assistant Manager in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience by adding personal recommendations and touches to exceed ...

Hand and Stone Massage and Facial Spa

Spa Manager

Novi, MI · On-site

$50K - $60K/yr

Training & development Spa Manager Job Posting - Hand & Stone Massage and Facial Spa Now Hiring ... Operations Excellence You measure and deliver results, create a strong membership base, and ensure ...

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$118.5K

How much do operations manager spa jobs pay per year?

As of Jun 20, 2026, the average yearly pay for operations manager spa in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a spa operations manager do?

A spa operations manager oversees daily activities of a spa, including staff management, customer service, scheduling, and ensuring compliance with health and safety standards. They coordinate services, manage budgets, and implement policies to ensure a high-quality guest experience.

What does an Operations Manager in a spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

How much do spa managers make in the US?

Spa managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on location, experience, and the size of the spa. Higher salaries are common in luxury or high-end establishments, and management roles often require certifications in hospitality or spa management. Compensation may also include bonuses and benefits based on performance and tenure.

What are the key skills and qualifications needed to thrive as an Operations Manager Spa, and why are they important?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What qualifications do you need to be a spa manager?

A spa manager typically needs a high school diploma or equivalent, with many employers preferring post-secondary education in hospitality, business, or related fields. Relevant experience in spa or hospitality management, strong leadership skills, and knowledge of health and safety regulations are also important; certifications in massage therapy or esthetics can be advantageous. Additionally, proficiency in scheduling, customer service, and spa management software is often required.

How much does a day spa owner make?

A day spa owner’s income varies widely based on location, size, and services offered, but they can earn from $50,000 to over $150,000 annually. Many owners also benefit from additional revenue streams such as product sales and memberships, and successful management of staff and operations is key to profitability.

What are some common challenges faced by an Operations Manager in a spa environment, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
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Operations Manager Spa jobs near you
Spa Concierge

Spa Concierge

Rancho Valencia Resort & Spa

Rancho Santa Fe, CA • On-site

$22/hr

Part-time

Posted 4 days ago

Job description

Job Type
Part-time
Description
Position Title: Spa Concierge
Location: Rancho Santa Fe
Department: Spa
FLSA Status: Non-Exempt
Reports To: Assistant Spa Manager, Spa Director
Revised Date: October 2019
SUMMARY
The Spa Concierge is responsible for the guest's over all spa experience including but not limited to: scheduling and promoting spa services on the phone and in person, providing information about our service menu, products and spa facility to enhance the guests experience and promote Rancho Valencia Resort and Spa. The Spa Concierge is responsible for retail and gift card sales, charging for services provided and for giving thorough tours with detailed information to all guests so they can benefit from all aspects of the spa offerings.
ESSENTIAL FUNCTIONS
  1. Schedules spa services using Spa Soft booking software and follows all procedures as outlined in the Spa Concierge training manual.
  2. Explain and promote all spa and fitness facilities, services and activities in a positive manner
  3. Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort and Spa.
  4. Detect and prevent any problems with spa scheduling. Review following day's appointment schedule.
  5. Confirm spa services for following business day with confirmation calls and/or email confirmations.
  6. Consistently check and follow up with email inquiries on Spa Reservations email
  7. Complete online, phone, or walk-in retail purchase orders via UPS or Fed Ex.
  8. Must be able to demonstrate initiative and make decisions in the best interest of our guests and overall operation
  9. Ensure consistent delivery of Forbes 5-star and Rancho Valencia standards at all times
  10. Proactively working to increase revenues and booking Spa potentials by increasing room utilization and shift coverage to maximize revenues per room
  11. Daily walk-through of the spa to ensure a clean, organized, safe, and well-maintained facility, paying special attention to cleanliness, service delivery, and member interaction
  12. Reconcile treatments, billing discrepancies, gift card inquires and purchases accurately and timely which occur during shift
  13. Follow-up with Director of the Spa and/or the Spa Manager on all comments, concerns and suggestions made by Rancho Valencia guests, members and staff members.
  14. Able to address complaints and resolve guest problems in the absence of the Director of the Spa and/or the Spa Manager.
  15. Supports all aspects of retail including guest assistance, product education, suggestive up-selling, monthly inventory, receiving, pricing and display of merchandise as needed.
  16. Continually strives to improve the procedures at the spa reception desk.
  17. Maintains helpful, cooperative relationships with co-workers.
  18. Maintains standards of excellence in a professional image and service.
  19. Monitors all front desk supplies and equipment and advises appropriate personnel if stock is low.
  20. Attend all spa meetings and training sessions as scheduled
  21. Able to work holidays, weekends, mornings and evenings as needed.
  22. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
  23. Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives
  24. Performs other duties as directed, developed or assigned

Requirements
QUALIFICATIONS
  1. One to two years experience in a customer service-related field.
  2. High School Diploma or GED equivalent
  3. Intermediate level skills with Microsoft Office including Word and Excel.
  4. Excellent eye for detail, ability to multi-task and work in a fast-paced environment.
  5. Experience in retail preferred
  6. Able to work holidays, weekends, mornings and evenings as needed.
  7. Ability to communicate in English with vendors, guests and staff to their understanding

Essential :
  1. Maintain a professional appearance & demeanor
  2. Ability to maintain discretion and confidentiality of all guests and hotel information
  3. Good in math and able to process cash and bill for transactions.
  4. Able to make decisions and is solution oriented
  5. Strong client/guest service skills
  6. Excellent writing, speaking, and organizational skills
  7. Ability to remain calm under pressure.
  8. Ability to work as a team or work independently.

Desirable :
  1. Knowledge of Spa Soft
  2. Previous spa or hotel experience
  3. Previous experience in a 5-star environment

PHYSICAL DEMANDS
  1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
  2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  3. Frequently needs to stand for long periods of time.
  4. Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
  5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
  6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE : A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor.
Salary Description
$22.00 /hour

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