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Operations Manager Spa Jobs in New York (NOW HIRING)

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Spa Manager

Manhattan, NY

$110K - $115K/yr

Spa Manager Summary The Spa Manager/Director is responsible for leading all aspects of spa operations with a strategic focus on driving retail sales performance, achieving ambitious revenue and ...

Spencer's

Assistant Spa Manager

New York, NY · On-site

$75K/yr

Assistant Spa Manager Location: Williamsburg, Brooklyn Compensation: $75,000 Position Type ... Operations & Team Leadership * Oversee daily front desk operations, ensuring efficiency, service ...

Skin Spa New York

Assistant Spa Manager

Manhattan, NY · On-site

$20/hr

Assistant Manager - Skin Spa New York Skin Spa New York (www.skinspanewyork.com) is a specialty ... Experience in retail operations, cashier duties, and cash handling. * Clean and refined appearance.

Hand & Stone - Stamford

Spa Manager

Stamford, CT · On-site

$55K - $71K/yr

You'll oversee the daily operation of the spa while creating a positive, high-performing ... Two or more years of management experience in the spa, salon, retail, fitness, wellness, or ...

Hand and Stone Williamsburg

Spa Manager

Brooklyn, NY

$58K - $72K/yr

Oversee front desk operations, scheduling, inventory, and reporting * Ensure every client receives an exceptional, consistent, and personalized experience * Track performance metrics and execute ...

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Operations Manager Spa information

What does an operations manager spa do?

An Operations Manager in a spa oversees the daily activities and overall operation of the spa facility. They are responsible for managing staff, ensuring high standards of customer service, maintaining inventory and equipment, and implementing policies and procedures to enhance efficiency. Additionally, they often handle budgeting, marketing initiatives, and compliance with health and safety regulations. Their role is crucial in creating a relaxing and professional environment for both clients and employees.

What are the key skills and qualifications needed to thrive as an operations manager spa?

To thrive as an Operations Manager Spa, you need expertise in hospitality management, business operations, and staff supervision, often supported by a degree in hospitality or business administration. Familiarity with spa management software, booking systems, and inventory control tools is typically required. Exceptional customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient spa operations, high client satisfaction, and a motivated team, which are critical for business success.

What is the difference between Operations Manager Spa vs Front Desk Supervisor?

AspectOperations Manager SpaFront Desk Supervisor
Primary RoleOversees overall spa operations, staff management, and service qualityManages front desk staff, guest check-in/out, and customer service
Required CredentialsExperience in spa management, hospitality, or related certificationsCustomer service experience, hospitality or spa knowledge often preferred
Work EnvironmentOffice and operational areas within the spa facilityFront desk and reception areas
Employer & Industry UsageCommon in luxury spas, wellness centers, and resortsFound in hotels, resorts, and day spas

The Operations Manager Spa focuses on overall management, staff coordination, and service standards, while the Front Desk Supervisor handles guest interactions and front desk operations. Both roles are essential in the spa industry but differ in scope and responsibilities.

What are some common challenges faced by an operations manager spa, and how can they be addressed?

Operations Managers in spas often encounter challenges such as balancing high-quality customer service with efficient staff scheduling and resource management. Another common hurdle is maintaining consistent service standards during peak hours or seasonal fluctuations. To address these challenges, effective communication with the team, investment in staff training, and implementing robust operational procedures are key. Leveraging spa management software can also help streamline daily operations and ensure smooth coordination among therapists, front desk staff, and management.
What are popular job titles related to Operations Manager Spa jobs in New York? For Operations Manager Spa jobs in New York, the most frequently searched job titles are:
What job categories do people searching Operations Manager Spa jobs in New York look for? The top searched job categories for Operations Manager Spa jobs in New York are:
What cities in New York are hiring for Operations Manager Spa jobs? Cities in New York with the most Operations Manager Spa job openings:
Operations Manager Spa jobs near you
Infographic showing various Operations Manager Spa job openings in New York as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Spa Manager

Hand and Stone Massage and Facial Spa

Hillsborough, NJ • On-site

$20 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance

Spa Manager - Hand & Stone Massage and Facial Spa
Hillsborough, NJ
We're hiring a full-time Spa Manager to lead our full-service Hand & Stone spa in Hillsborough. This is a hands-on leadership role built around three things: selling memberships, filling the appointment book, and delivering a five-star client experience You run the floor, coach the team, and make sure every client walks out feeling like that visit was the best hour of their month - and books their next one before they leave.
The right person is goal-oriented and growth-minded, with a real track record in sales management, spa or service operations, and customer service. You lead from the floor, you love developing people, and you know how to turn great service into loyal, returning members.
What you'll focus on
This role lives and dies by three priorities:
1. Selling memberships Membership is the heart of our business. You coach and motivate your team to educate and delight every client so they join our Lifestyle Program - and you hold the standard that makes conversion consistent, not occasional. You lead from the front desk by example.
2. Filling the appointment book More appointments mean more revenue and more members. You drive bookings and rebookings, keep the schedule tight and full, recover cancellations, and make sure every client leaves with their next visit already on the calendar. You watch utilization and you move it.
3. Delivering an exceptional client experience Every visit should feel like a five-star experience, from the greeting at the front desk to the treatment room and the rebooking on the way out. You set the standard, train to it, and protect it on every shift - because experience is what turns a first-time guest into a long-term member.
What you'll also own
You manage a full-service spa - both the massage side and our esthetics/facial side - including a front-desk sales team, massage therapists, and estheticians working with professional lines like Dermalogica and IMAGE Skincare across facials, microdermabrasion, LightStim, DiamondGlow, and more. That means recruiting and building a strong team, running smooth daily operations, and measuring results so the spa keeps growing.
What you need to succeed
  • 2-3 years of management experience in salon/spa, retail, or hospitality
  • A proven background in sales management and coaching a team to goals
  • Comfort with metrics - you can read a P&L or a sales report and act on it
  • A flexible schedule, including some nights and a weekend day
  • The ability to confidently promote the benefits of massage and skincare services
  • Strong people skills - you can lead, develop, and have the hard conversations when you need to

What we offer
  • Competitive base pay plus performance-based bonus (details discussed in interview)
  • 401(k) with company match and health insurance
  • Ongoing sales and leadership training
  • A clear path to grow with a multi-location group that's actively expanding across New Jersey

Apply today
If you're a sales-driven leader who loves building teams and delivering an exceptional client experience, come lead the team at Hand & Stone Hillsborough.
Esperance Beauty is an equal opportunity employer. This position is at Hand & Stone Massage and Facial Spa in Hillsborough, New Jersey.
Compensation: $20.00 - $27.00 per hour
At Hand and Stone, Opportunity Knocks
Over 500 locations open across the U.S
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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