Operations Manager Spa Jobs in West Roxbury, MA (NOW HIRING)

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Receptionist.

Responsibilities

Under the direction of the Operations Manager, oversee reservations, reception desk. Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest’s expectation every time all while maintaining a positive working environment.

• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.
• Participate in ongoing training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa.
• Participate in with spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa Operations manager or Spa Director.
• Comply with all Grand Del Mar Company safety and health policies and procedures.
• Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
• Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
• Keep management informed with all guest, staff and program issues.
• Stay current on all department information, become well-versed and trained in its application.
• Perform other duties as assigned by Manager

Qualifications:
Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.
• Valid California Drivers License; CPR certification within 90 days of hire.
• Some computer knowledge helpful; not required.
• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus

Physical Demands

• Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to bend, stoop, squat and stretch.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Wage Information

The hourly rate for this position is $19.42

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• **Recognition & Rewards: **Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.