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Mobile Support Jobs (NOW HIRING)

Knighted

IT Support Specialist

Sacramento, CA · On-site

... mobile support. Escalate issues as appropriate. • Performs general IT support activities, hardware deployment/repair, and software installations. • Performing preventative maintenance of IT ...

Knighted

IT Support Specialist

Newark, CA · On-site

Responsibilities : • Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate. • Performs general IT suppor ...

Akraya

Desktop Support Technician II :

Manhattan, NY · On-site

$30 - $35/hr

Desktop Support (Advanced), MacOS (Advanced), Mobile Support (Basic), Workspace One (Intermediate), ServiceNow (Intermediate), Contract Type: W2 Contract Duration: 12 Months Location: New York, NY ...

CMT Services Inc.

HQ VIP Support, Service Desk

Washington, DC · On-site

$23.25 - $31.75/hr

Support executive users with endpoint, mobile device, Microsoft 365, application, connectivity, printer, account, and access-related issues. * Coordinate VIP escalations with Tier 1, Tier 2, AV ...

CMT

HQ VIP Support, Service Desk

Washington, DC · On-site

$23.25 - $31.75/hr

Support executive users with endpoint, mobile device, Microsoft 365, application, connectivity, printer, account, and access-related issues. * Coordinate VIP escalations with Tier 1, Tier 2, AV ...

Cargill

Mine Support

Cleveland, OH · On-site

$33.36/hr

Servicing, inspecting and operating various mobile support equipment including various forklifts, trucks, tractors, and bobcats as well as support the production panels in any way needed * Performing ...

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How much do mobile support jobs pay per hour?

As of May 28, 2026, the average hourly pay for mobile support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mobile Support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by Mobile Support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.

What is Mobile Support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What cities are hiring for Mobile Support jobs? Cities with the most Mobile Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Mobile Support jobs? States with the most job openings for Mobile Support jobs include:
What job categories do people searching Mobile Support jobs look for? The top searched job categories for Mobile Support jobs are:
Mobile Support jobs near you
Infographic showing various Mobile Support job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 22% Part Time, and 11% Contract. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Senior Support Engineer (Executive/VIP Support) | $150-170K + 15% Bonus |

Blake Smith Staffing, LLC

Boston, MA • Hybrid

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Support Engineer (Executive/VIP Support) | $150-170K + 15% Bonus
A confidential organization is seeking an experienced Support Engineer to provide high-touch, white-glove technical support to senior business leaders. This role is the front line of IT for executives, ensuring seamless technology experiences across office, remote, and travel environments. The ideal candidate thrives in fast-paced, high-expectation settings and delivers exceptional customer service with professionalism and discretion.
Responsibilities
Executive Support
• Deliver personalized, 24/7 support to senior executives and high-profile users
• Manage urgent requests with professionalism and tailored solutions
• Lead executive-focused technology initiatives and communicate changes clearly
• Travel to offices, residences, and client sites as needed
Desktop & Mobile Support
• Troubleshoot Windows, macOS, and mobile device issues
• Support iPhones, iPads, and enforce MDM policies
• Ensure smooth integration across multiple devices and platforms
Application Support
• Support Microsoft 365 applications (Outlook, Teams, Excel, PowerPoint, Word)
• Resolve application issues and collaborate with internal IT teams
Audio/Visual Support
• Set up and maintain AV systems and video collaboration tools (Zoom, Teams, Slack, Webex)
• Support hybrid meetings, webinars, and executive presentations
Remote & On-Site Support
• Provide remote assistance for traveling or work-from-home users
• Deliver on-site support for critical issues and hardware deployments
Security & Compliance
• Educate users on security best practices
• Ensure adherence to internal policies and data protection standards
Documentation & Training
• Maintain accurate support records and system documentation
• Create user guides and deliver training sessions as needed
Collaboration & Continuous Improvement
• Partner with internal IT teams and external vendors
• Stay current on emerging technologies and recommend improvements
Qualifications
• Bachelor's degree in IT or related field (preferred)
• 10+ years of technical or desktop support experience
• Strong expertise in Windows, macOS, and Microsoft 365
• Familiarity with JAMF, Intune, Azure, AWS/AVD
• Experience with Zoom, Slack, Teams, and AV systems
• Bonus: exposure to Terraform, GitHub, Azure DevOps, CI/CD pipelines
• Relevant certifications (CompTIA A+, Microsoft MDA, ACSP) are a plus
Skills
• Excellent problem-solving and analytical abilities
• Strong communication and interpersonal skills
• Ability to work independently and manage priorities
• Customer-focused mindset with a passion for service
• Broad knowledge of IT tools, systems, and services
This position is based near Boston, MA and would require on site work

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