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Mobile Support Jobs in Wisconsin (NOW HIRING)

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Mobile Support information

What are the key skills and qualifications needed to thrive as a Mobile Support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by Mobile Support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.

What is Mobile Support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What are the most commonly searched types of Support jobs in Wisconsin? The most popular types of Support jobs in Wisconsin are:
What are popular job titles related to Mobile Support jobs in Wisconsin? For Mobile Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Mobile Support jobs in Wisconsin look for? The top searched job categories for Mobile Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Mobile Support jobs? Cities in Wisconsin with the most Mobile Support job openings:
Mobile Support jobs near you
Infographic showing various Mobile Support job openings in Wisconsin as of May 2026, with employment types broken down into 71% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, and 8% Remote job distribution.

Crisis Services Professional - On Call

Lutheran Social Services of WI & Upper MI

Oakdale, WI • On-site

$26/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Lutheran Social Services of Wisconsin and Upper Michigan rating

6.8

Company rating: 6.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Crisis Service Professional (On‐Call / Part-Time)

Location: Adams & Juneau Counties, WI (must live within 1 hour) Schedule: Overnights (4:30 PM–8:00 AM), Weekends (24‐hour shifts), plus limited daytime hours for meetings/training Pay:

  • $26/hour when responding to crisis calls
  • $20/hour for non‐crisis work
  • Shift stipend for on‐call coverage
  • Employer: Lutheran Social Services of Wisconsin & Upper Michigan

About the Position

Lutheran Social Services is excited to expand our Crisis Team in Adams and Juneau Counties. We are seeking dedicated Crisis Service Professionals to provide on‐call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies.

This role offers a flexible on‐call schedule, including options for 8 or 16 hour shifts starting at either 4:30 PM or 12 AM. While most responsibilities occur during on‐call hours, some daytime availability is required for supervision, staff meetings, and training.

What You'll Do

  • Respond to crisis calls and provide mobile crisis response when needed
  • Conduct risk assessments and determine appropriate interventions
  • Provide brief crisis counseling and follow‐up services
  • Meet with clients in homes, hospitals, law enforcement settings, or community locations
  • Respond to potential suicide or emergency calls
  • Gather information from interviews, records, and collateral contacts
  • Assess client needs and connect them to appropriate community resources
  • Maintain strong working relationships with county staff, law enforcement, courts, and community partners
  • Document all client interactions in compliance with county, state, and federal requirements
  • Identify gaps in services and recommend improvements
  • Stay informed on laws, procedures, and best practices related to crisis services
  • Support the mission, vision, and values of LSS
  • Perform additional duties as assigned

Qualifications

Education & Experience

  • Bachelor's degree required in Human Services or a related field (Examples: criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation)
  • Minimum one year of experience working with mental health clients strongly preferred
  • Knowledge of community resources
  • Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55
  • Strong crisis assessment and decision‐making skills
  • Ability to work independently, multitask, and maintain professionalism under pressure
  • Ability to build effective relationships with diverse populations

Certificates, Licenses, Registrations

  • Valid driver's license and reliable transportation
  • Satisfactory motor vehicle record per LSS Driver Safety Procedure
  • Ability to meet LSS auto insurance requirements

Travel Requirements

  • Must be able to arrive in Adams or Juneau County within 1 hour when responding to crisis calls
  • Occasional day travel as needed

Why Join LSS?

  • Competitive crisis response pay
  • Supportive team environment
  • Opportunities for professional development and training

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer.

What Lutheran Social Services of Wisconsin and Upper Michigan employees say

Hours and flexibility

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