Support Manager Jobs in Wisconsin (NOW HIRING)

Residential Support Manager

Arbor Place is seeking a Residential Support Manager to provide leadership, operational oversight, and staff support within our residential treatment program. This position plays a key role in ensuring consistency, accountability, and high-quality client care across residential services.The Residential Support Manager works closely with Residential Support Specialists (RSS), Lead RSS staff, clinical leadership, and administration to support day-to-day operations, staff development, compliance, financial accountability, and program structure.
Status: Full-Time | Salaried | Exempt

Reports Directly To: Director of Residential Services

Job Overview:

The Residential Support Manager provides program-level oversight and support for residential operations. This role focuses on staff supervision, scheduling support, onboarding, performance management, training compliance, communication, operational consistency, and financial-related operational controls across residential services. This position is responsible for supporting operational consistency across shifts, buildings, and teams while helping ensure accountability, workflow efficiency, and adherence to organizational expectations and DHS regulations.

The Residential Support Manager is not intended to function as routine shift coverage, but may assist operationally as needed to support program needs.

Key Responsibilities:

• Provide leadership, guidance, and support to RSS staff and Lead RSS staff
• Promote operational consistency across shifts, buildings, and residential teams
• Assist with scheduling coordination and staffing support
• Review and approve employee timecards while monitoring overtime, attendance patterns, and payroll accuracy
• Support onboarding, orientation, and ongoing staff development
• Monitor training compliance and personnel requirements
• Participate in hiring processes including interviewing, candidate selection, onboarding, and offboarding support
• Assist with performance management, coaching, and corrective action processes
• Conduct regular staff check-ins and support accountability measures
• Ensure consistency with organizational policies, DHS regulations, and residential procedures
• Support communication between residential, clinical, and leadership teams
• Assist with audits, documentation oversight, and operational workflows
• Support state survey readiness, audit preparation, and corrective action follow-up
• Review incident reports, identify trends, and collaborate with leadership regarding follow-up needs
• Monitor residential environments to support safety, organization, and program expectations
• Coordinate communication regarding maintenance, environmental, and safety concerns within residential services
• Assist with oversight of admissions, discharges, and bed management processes
• Support financial controls related to residential ordering, inventory, supply management, and purchasing processes
• Assist in monitoring departmental workflows, staffing efficiency, and operational spending
• Help ensure consistent implementation of residential procedures, documentation expectations, and program standards
• Track and monitor operational data, trends, and departmental performance indicators
• Transition operational and administrative responsibilities previously managed at the Lead RSS level into centralized program oversight and management support
• Participate in leadership meetings, staffing discussions, and program planning
• Support implementation of trauma-informed and recovery-oriented practices

Other Duties (as assigned):

• Assist with special projects and operational initiatives
• Provide support during emergencies or staffing shortages
• Participate in organizational committees and improvement efforts

Key Competencies:

• Leadership and team development
• Professional communication
• Critical thinking and problem-solving
• Ability to manage multiple priorities
• Organization and follow-through
• Conflict resolution and coaching skills
• Trauma-informed and person-centered approach
• Ability to maintain professional boundaries and confidentiality
• Strong operational oversight and accountability skills

Qualifications:

• High school diploma or equivalent required, post-secondary education preferred in Human Services, Social Work, Psychology, Leadership, or related field
  
• Experience working in residential behavioral health, substance use disorder treatment, mental health services, or a related human services setting preferred
• Combination of education, lived experience, leadership experience, and relevant work experience will be considered
• Prior leadership or supervisory experience preferred
• Knowledge of DHS 75 and DHS 83 regulations preferred
• Ability to pass Wisconsin Caregiver Background Check
• Valid driver's license and insurable driving record required
• Proficient computer, communication, and documentation skills required
• Ability to effectively lead teams, manage workflows, and maintain operational consistency in a fast-paced environment

Physical Requirements:

• Ability to walk throughout residential buildings frequently
• Ability to lift up to 55 pounds occasionally
• Ability to respond appropriately during emergencies or crisis situations
• Ability to sit, stand, bend, and move throughout the workday

Benefits:

Arbor Place offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Generous PTO package
• Employer-paid life insurance and long-term disability
• Public Service Loan Forgiveness qualifying employer
• Supportive team environment focused on recovery and growth