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Support Manager Jobs in Wisconsin (NOW HIRING)

P&V Groep

WI · On-site

$81 - $104/hr

Business Support Manager Sales Vivium regio Oost-West Vlaanderen Wil jij een sleutelrol spelen in de verdere groei van Vivium en onze samenwerking met makelaars versterken? Als Business Support ...

Tory Burch

Support Supervisor

Pleasant Prairie, WI

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

Pleasant Prairie, WI · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Brown County

Economic Support Supervisor

Green Bay, WI · On-site

$70K/yr

Under direction of the Economic Support Manager, assists in coordinating and administering the economic support programs for Brown County and the Bay Lake Consortium; Supervises unit staff in the ...

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Support Manager information

See Wisconsin salary details

$22.7K

$68.5K

$122.1K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Wisconsin is $68,534.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Wisconsin?

The most popular types of Support jobs in Wisconsin are:

What are popular job titles related to Support Manager jobs in Wisconsin?

For Support Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Wisconsin look for?

The top searched job categories for Support Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Support Manager jobs?

Cities in Wisconsin with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $68,534 per year, or $32.9 per hour.

Field Service Commissioning & Support Manager

Ajax Tocco Magnethermic Corporation

Brookfield, WI • On-site

Full-time

Posted 24 days ago

Ajax TOCCO Magnethermic rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

358th of 499 rated machine equipment manufacturers

Job description

Field Service Commissioning & Support Manager

Brookfield, WI

Company Overview:

Ajax Tocco Magnethermic (ATM), a subsidiary of ParkOhio, traces its roots back to the 1800s and has a rich history of excellence in induction heating and melting solutions. The present company was formed in 1959 when the Magnethermic Corporation acquired the assets of Ajax Electrothermic Corp. combining their expertise and capabilities.

Position Summary:

We are seeking a Field Service Commissioning & Support Manager to lead the successful commissioning, troubleshooting, breakdown support, and preventive maintenance of coreless furnaces, mass heating systems, process heating equipment, and channel furnaces. This role leads a cross-functional team of field service technicians and serves as a primary point of contact between customers and the service organization.

The Field Service Commissioning Manager is responsible for ensuring projects are executed safely, on schedule, and within budget while maintaining clear communication with customers, technicians, project teams, and senior management. This position requires a strong technical background, project management skills, and the ability to troubleshoot complex electrical and mechanical systems in a customer-facing environment.

Job Duties:

- Leads commissioning and field service activities, ensuring projects are completed safely, on schedule, and within established budgets.

- Coordinates field service engineering resources and technician schedules to ensure the right personnel are assigned to each project.

- Manages customer communication throughout commissioning and service projects, providing regular updates on project status, progress, issues, and required actions.

- Coordinates troubleshooting support for customers by phone or remote visual platforms when technicians are unable to respond immediately.

- Monitors commissioning budgets and communicates additional scope, site conditions, or purchase order modifications to customers when required.

- Partners with outside sales to identify opportunities for equipment upgrades, preventive maintenance, spare parts, wear parts, and other aftermarket services.

- Reviews service and technical reports for completeness and accuracy and provides documentation to customers as required.

- Oversees service technician utilization, scheduling, safety, training, and overall field performance.

- Provides equipment operation and maintenance training to customer personnel and supports the development of service training programs.

- Travels to customer jobsites as needed to support commissioning activities, meet with customers, and provide direction to assigned service technicians.

What you need to be successful:

- Bachelor's degree in a technical discipline preferred; equivalent relevant experience will be considered.

- Minimum 5 years of relevant experience in project management, field service, technical sales support, or a related role. Equivalent experience may be considered in lieu of a degree.

- Experience commissioning induction heating systems or similar industrial equipment.

- Strong electrical and mechanical troubleshooting capabilities, particularly involving high-power electrical systems, frequency generators, and PLC-based controls.

- Ability to read and interpret electrical and mechanical engineering drawings, schematics, and prints.

- Strong understanding of electrical engineering principles, particularly power conversion.

- Working knowledge of mechanical systems, including water flow, hydraulics, and refractory systems.

- Strong problem-solving and analytical skills with the ability to diagnose complex equipment issues and develop effective solutions.

- Willingness and ability to travel to customer sites without significant travel restrictions.

- Experienced with electrical test equipment (oscilloscopes, DMMs, Hi-pots, frequency generators).

Preferred Qualifications:

- Experience with the following systems and software is preferred:

  • Microsoft Teams and Copilot
  • Microsoft Outlook, Word, and Excel
  • Microsoft Project
  • Allen-Bradley PLCs / Studio 5000
  • Siemens PLC software
  • IFS CRM and ERP
  • AS400 / IBCS

*Other duties as assigned. *

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