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Entry Level Support Jobs in Wisconsin (NOW HIRING)

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Overview We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal ...

Snap-On Tools

Support Engineer

Kenosha, WI · On-site

$55 - $75/hr

Overview We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal ...

BOL Partners Inc

Entry Level Events Assistant

Milwaukee, WI · On-site

$39K - $51K/yr

Join our growing team in Milwaukee as an Entry-Level Events Assistant supporting live promotional campaigns for essential connectivity services. You'll work at organised pop-up events and retail ...

Brewinc Events

Entry Level Marketing Assistant

Madison, WI · On-site

$44K - $54K/yr

Madison, WI Employment Type: Full-Time / Entry Level About the Role: We are looking for a motivated ... The Marketing Assistant will support daily marketing operations, assist with campaigns, and help ...

Apel Marketing

Marketing Opening- Entry Level

Madison, WI · On-site

$44K - $54K/yr

We are seeking a motivated and people-oriented Entry Level Marketing Associate to join our growing ... Support marketing campaigns inside partnered retail environments * Maintain a professional brand ...

ULINE

Entry Level Finance Opportunities

Kenosha, WI

Partner within finance and with stakeholders to achieve business goals and support customers. Entry Level Finance Teams: * Accounts Payable * Accounts Receivable * Cash Applications * Tax Position ...

ULINE

Entry Level Finance Opportunities

Milwaukee, WI · On-site

Partner within finance and with stakeholders to achieve business goals and support customers. Entry Level Finance Teams: * Accounts Payable * Accounts Receivable * Cash Applications * Tax Position ...

Smart Edge, Inc.

Be Seen First

Entry Level Sales and Marketing Representative

Brookfield, WI · On-site

$500 - $950/wk (+ commission)

Entry Level Sales and Marketing Representative Smart Edge, Inc. Brookfield, WI Are you ready to ... Whether partnering with an established industry leader or supporting an emerging business, our goal ...

Urgent

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Entry Level Support information

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Wisconsin?

The most popular types of Support jobs in Wisconsin are:

What cities in Wisconsin are hiring for Entry Level Support jobs?

Cities in Wisconsin with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Support Engineer

Snap-on Inc

Kenosha, WI • On-site

Full-time

Re-posted 20 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

295th of 499 rated machine equipment manufacturers

Job description

Overview

We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.

Responsibilities
  • Troubleshoot and resolve issues across web applications, APIs, and backend services
  • Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
  • Manage and prioritize support queues based on severity, impact, and SLAs
  • Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
  • Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
  • Document issues and translate findings into well-structured bug reports, user stories, or functional specs
  • Assist in validating bug fixes and supporting release testing
  • Contribute knowledge base articles and support playbooks
  • Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
Qualifications
  • Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
  • Strong foundational SQL skills (queries, joins, basic performance awareness)
  • Understanding of web application architecture (frontend, backend, APIs)
  • Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
  • Ability to troubleshoot issues using logs, error messages, and system behavior
  • Strong analytical and problem-solving skills
  • Ability to manage multiple tasks in a queue-driven support environment
  • Clear communication skills for both technical and non-technical audiences

Preferred Qualifications

  • Exposure to JavaScript-based web applications or REST APIs
  • Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
  • Familiarity with ticketing systems (Jira)
  • Basic understanding of Agile, product management, or business analysis practices
  • Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
  • Experience writing bug reports, acceptance criteria, or functional specifications

Key Competencies

  • Structured problem-solving and root cause analysis
  • Ability to translate issues into actionable technical and functional requirements
  • Ownership mindset with attention to detail
  • Curiosity and willingness to experiment with AI-driven support improvements
  • Strong collaboration across engineering, product, and support teams
Employment Type: FULL_TIME

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