1

Assistant Pos Technical Support Jobs in Wisconsin

Technical Support Specialist VMS Technical Support Specialist DeLaval is a leading supplier of ... RESPONSIBILITIES * Assist the DeLaval dealers with installation, start-up, preventative maintenance ...

Support frontline teams by researching and documenting solutions for common issues. * Assist in troubleshooting basic technical problems under guidance from Professionals or Experts. * Ensure ...

Support frontline teams by researching and documenting solutions for common issues. * Assist in troubleshooting basic technical problems under guidance from Professionals or Experts. * Ensure ...

next page

Showing results 1-20

Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are popular job titles related to Assistant Pos Technical Support jobs in Wisconsin? For Assistant Pos Technical Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Wisconsin look for? The top searched job categories for Assistant Pos Technical Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Assistant Pos Technical Support jobs? Cities in Wisconsin with the most Assistant Pos Technical Support job openings:

Technical Support Specialist

DeLaval

Waunakee, WI • On-site

Full-time

Posted 24 days ago


Job description

Technical Support Specialist
VMS Technical Support Specialist
DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well-being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.
DeLaval was founded more than 140 years ago in Sweden, when the visionary Gustaf de Laval patented the cream separator. Today, DeLaval has 4500 employees and operates in nearly 100 markets. DeLaval, alongside Tetra Pak and Sidel, is part of the Tetra Laval Group.
BASIC FUNCTION
The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical Support Specialist, is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems.
RESPONSIBILITIES
  • Assist the DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
  • Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system
  • Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
  • Support field technicians with latest up-to-date technical information
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Other duties assigned by the VMS Technical Support Manager

REQUIRED SKILLS / COMPETENCIES
  • Strong communication skills
  • Ability to work independently
  • Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
  • Knowledge of dairy industry is a plus
  • Computer skills:
    • Advanced Windows user
    • Linux experience is a plus
  • Ability to speak Spanish is a plus
  • 50-75% Travel may be required within the USA, some international travel as needed

EXPERIENCE / BACKGROUND
  • BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician
  • Experience in the dairy industry is a plus

DeLaval is an equal opportunity employer
Technical Support & Field Service