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Deskside Support Jobs in Wisconsin (NOW HIRING)

NPO USA

IT Deskside Tech

Racine, WI · On-site

$19 - $24.25/hr

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. * You will be a member of a team that ...

Artech Information System LLC

DESKTOP SUPPORT

Wausau, WI

$21.75 - $27.50/hr

Deskside Support Representative Distributed Client Services Job ID: # S2LCFL Location: Phoenix,AZ Duration: : 1 year (with possible extension) Candidates should be able to diagnose configure and ...

Pomeroy

Deskside Support Technician

Mount Pleasant, WI · On-site

$19.50 - $25/hr

Provide Walk-Up support for end users requiring immediate assistance during business hours. * Troubleshoot any problems or issues that arise with Windows and Chrome based devices. * Documenting any ...

NPO USA

Deskside Technician - Manufacturing

Sturtevant, WI · On-site

$19.50 - $25/hr

The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that ...

TEKsystems

IT Plant Support Analyst

Richland Center, WI

$20 - $25/hr

Provide deskside and remote technical support for end users * Troubleshoot and resolve hardware, software, mobile device, and network-related issues * Perform break/fix support for computers, phones ...

TEKsystems

IT Plant Support Analyst

Richland Center, WI

$20 - $25/hr

Provide deskside and remote technical support for end users * Troubleshoot and resolve hardware, software, mobile device, and network-related issues * Perform break/fix support for computers, phones ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a ...

DMI

Field Office Deskside Technician

Milwaukee, WI

$60K - $72K/yr

The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. Duties and Responsibilities:

DMI

Field Office Deskside Technician

Milwaukee, WI

$19.50 - $26.50/hr

The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. Duties and Responsibilities:

DMI

Field Office Deskside Technician

Milwaukee, WI · On-site

$60K/yr

The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. Duties and Responsibilities:

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Tier 3 support and maintenance of workstation software and hardware (5 years or more required). * Support and maintenance of Operating Systems for user workstations (5 years or more required)

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Deskside Support information

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$14

$23

$33

How much do deskside support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for deskside support in Wisconsin is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $25.00 per hour, depending on experience, location, and employer.

What is a deskside support?

Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.

What are the key skills and qualifications needed to thrive as a deskside support professional?

To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.

What are some common challenges faced by deskside support technicians, and how can they be addressed?

Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.

What is the difference between Deskside Support vs Help Desk Technician?

AspectDeskside SupportHelp Desk Technician
CredentialsCompTIA A+, HDI certifications often preferredCompTIA A+, ITIL Foundation, HDI certifications common
Work EnvironmentOn-site, direct user support, hardware troubleshootingHelp desk, remote support, software and hardware issues
Employer & IndustryIT service providers, corporate IT departmentsIT support centers, corporate and government sectors
Search & Comparison IntentUnderstanding on-site support rolesUnderstanding remote and software support roles

Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.

How do I get into Deskside Support?

To enter a Deskside Support role, candidates typically need a high school diploma or equivalent, along with technical skills in hardware, software, and troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with operating systems like Windows or macOS is often required. Strong communication skills and the ability to work in a fast-paced environment are also important.

What are popular job titles related to Deskside Support jobs in Wisconsin?

For Deskside Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Deskside Support jobs in Wisconsin look for?

The top searched job categories for Deskside Support jobs in Wisconsin are:

Deskside Support jobs near you
Infographic showing various Deskside Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,213 per year, or $23.2 per hour.

IT Deskside Tech

Racine, WI • On-site

NPO USA
See more jobs at NPO USAexternal

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Who We Are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
  • Cloud Solutions.
  • Datacenter Excellence.
  • IT Management.
  • Cybersecurity.
  • Data Governance and Analytics.

What you will do:
  • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
  • You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
  • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
  • Providing installation and upgrading services of hardware and software.
  • Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
  • Troubleshooting network devices to ensure connectivity from the PC to the network.

What Do You Need to Succeed:
  • Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
  • Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
  • Experience in using troubleshooting tools such as IPCONFIG and all its switches.
  • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents.
  • Ability to communicate technical information to non-technical audiences.
  • Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
  • Ability to search internally/externally for support information. Team and customer-oriented attitude.
  • Excellent attendance and schedule adherence history.
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment.
  • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get:
  • Work with brilliant minds, often within a global capacity.
  • Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact Info: hiring@npousa.com