ZipRecruiter

Log In

1

Mobile Support Jobs in Chicago, IL (NOW HIRING)

Comcast

Xfinity Retail Service Associate

Chicago, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Homewood, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Chicago, IL · On-site

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Chicago, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Batavia, IL

$15/hr

Mobile Support * Assist customers with transferring contacts, emails, and media. * Provide password resets with appropriate credential verification. * Activate and configure SIM or eSIM for device ...

Comcast

Xfinity Retail Service Associate

Algonquin, IL · On-site

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Batavia, IL · On-site

$15/hr

Mobile Support * Assist customers with transferring contacts, emails, and media. * Provide password resets with appropriate credential verification. * Activate and configure SIM or eSIM for device ...

Comcast

Xfinity Retail Service Associate

Morton Grove, IL · On-site

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Morton Grove, IL · On-site

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

Comcast

Xfinity Retail Service Associate

Bolingbrook, IL · On-site

$17.05/hr

Mobile Support * Assistcustomers with transferring contacts, emails, and media. * Provide password resets withappropriate credentialverification. * Activate and configure SIM oreSIMfor device ...

Comcast

Xfinity Retail Service Associate

Wheaton, IL · On-site

$17.05/hr

Mobile Support * Assist customers with transferring contacts, emails, and media. * Provide password resets with appropriate credential verification. * Activate and configure SIM or eSIM for device ...

Comcast

Xfinity Retail Service Associate

Chicago, IL · On-site

$17.05/hr

Mobile Support * Assistcustomers with transferring contacts, emails, and media. * Provide password resets withappropriate credentialverification. * Activate and configure SIM oreSIMfor device ...

Comcast

Xfinity Retail Service Associate

Homewood, IL · On-site

$17.05/hr

Mobile Support * Assistcustomers with transferring contacts, emails, and media. * Provide password resets withappropriate credentialverification. * Activate and configure SIM oreSIMfor device ...

Nam Info Inc

Mobile Device testing

Chicago, IL · On-site

Position - Mobile Device Test Engineer Location - Chicago, IL Experience - 1+ Years Primary ... Support less experienced engineers in their jobs to assure the overall quality of the team.

Comcast

Xfinity Retail Service Associate

Algonquin, IL

$17.05/hr

Job Summary The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go ...

next page

Showing results 1-20

All JobsMobile Support JobsMobile Support Jobs in Chicago, IL

Mobile Support information

See Chicago, IL salary details

$12

$19

$26

How much do mobile support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for mobile support in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What are the most commonly searched types of Support jobs in Chicago, IL?

The most popular types of Support jobs in Chicago, IL are:

What are popular job titles related to Mobile Support jobs in Chicago, IL?

For Mobile Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Mobile Support jobs in Chicago, IL look for?

The top searched job categories for Mobile Support jobs in Chicago, IL are:

Mobile Support jobs near you

Xfinity Retail Service Associate

Comcast

Chicago, IL

$17.05/hr

Full-time

Re-posted 16 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

**Location: Lakeview Xfinity Retail Store | 3128 N Ashland Ave. Chicago, IL 60657**

Primary Responsibilities — Mobile Focused: 

Mobile Activations & Customer Education  

  • Provide a white-glove experience activating new devices or BYOD to the network.  

  • Guide customers through tablet setup and connectivity options.  

  • Support activation and pairing of wearable devices for seamless use.  

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.  

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.  

  • Demonstrate basic features and capabilities of devices to increase customer confidence.  

Mobile Escalations  

  • Troubleshoot and resolve complex device or service issues.  

  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.  

  • Use advanced tools to manage escalations.  

Mobile Support  

  • Assist customers with transferring contacts, emails, and media.  

  • Provide password resets with appropriate credential verification.  

  • Activate and configure SIM or eSIM for device connectivity.  

  • Perform in-depth diagnostics to identify and resolve issues.  

  • Process returns or exchanges in compliance with company policies.  

  • Assist with warranty claims and replacement processes.  

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.  

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.  

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor: 

Customer Check-In  

  • Provide hands-on demonstrations of devices and features to enhance value.  

Operations  

  • Support store resets for proper merchandising and operational readiness.  

  • Maintain visual standards and product placement for optimal customer experience.  

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.  

Express Transactions  

  • Facilitate quick device swaps for customers.  

  • Process equipment returns efficiently while ensuring compliance.  

Expectations for All Employees  

  • Understand and follow the Comcast Operating Principles.  

  • Own the customer experience and promote digital options at every touchpoint.  

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.  

  • Win as a team through collaboration and openness to new ideas.  

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.  

  • Drive results and operational excellence.  

  • Foster and support a culture of inclusion.  

  • Do what’s right for customers, teammates, communities, and investors.  

Disclaimer  

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Technical Knowledge; Teamwork; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity


Salary:

Base Pay: $17.05
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Apply