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Netflix

Manager, Messaging - Tudum

Los Angeles, CA · On-site

The Role The Manager, Messaging will own the strategy, evolution, and performance of Tudum's scaled and bespoke messaging programs. A core driver of audience growth and engagement for Tudum, this ...

Netflix

Manager, Messaging - Tudum

Los Angeles, CA · On-site

The Role The Manager, Messaging will own the strategy, evolution, and performance of Tudum's scaled and bespoke messaging programs. A core driver of audience growth and engagement for Tudum, this ...

Vibes

Messaging Operations Coordinator

Chicago, IL · On-site +1

$60K - $65K/yr

The Messaging Operations Coordinator will be responsible for assisting in activating new campaigns for clients, vendor relationship management, reporting and audit resolution. This position plays a ...

Vibes

Messaging Operations Coordinator

Chicago, IL · On-site

$60K - $65K/yr

The Messaging Operations Coordinator will be responsible for assisting in activating new campaigns for clients, vendor relationship management, reporting and audit resolution. This position plays a ...

Weave

Senior Product Manager, Messaging

Lehi, UT · On-site

$118K - $156K/yr

Messaging sits at the center of how practices communicate with patients before, during, and after appointments. The right candidate will drive meaningful improvements to the customer-facing ...

Robert Half

Sr Messaging Platform Engineer

Los Angeles, CA · On-site

$70 - $75/hr

We are looking for a Sr Messaging Platform Engineer to support and enhance enterprise messaging services for a leading organization in the Financial Services industry in Los Angeles, California. This ...

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How much do messaging jobs pay per year?

As of Jul 14, 2026, the average yearly pay for messaging in the United States is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a messaging specialist?

A messaging specialist is a professional responsible for managing and optimizing communication channels within an organization, focusing on email, instant messaging, collaboration platforms, and related technologies. They ensure secure and efficient message delivery, troubleshoot issues, and implement best practices for internal and external communications. Messaging specialists often work with IT teams to maintain messaging infrastructure, support users, and enforce compliance and security policies.

What are some common challenges faced by professionals in messaging roles, and how can they effectively address them?

Professionals in messaging roles often encounter challenges such as managing high message volumes, ensuring timely responses, and maintaining consistent brand voice across various platforms. To effectively address these, it's important to leverage automation tools for routine responses, develop clear communication guidelines, and regularly coordinate with marketing and customer support teams. Staying updated on platform best practices and continuously improving workflows can also help streamline operations and enhance overall effectiveness.

What are the key skills and qualifications needed to thrive as a Messaging Specialist, and why are they important?

To thrive as a Messaging Specialist, you need expertise in email systems, messaging protocols, and security standards, often backed by a degree in IT or related certifications. Familiarity with platforms like Microsoft Exchange, Office 365, and messaging security tools is typically required. Strong troubleshooting abilities, attention to detail, and effective communication skills set top performers apart. These skills ensure reliable and secure business communications, minimizing downtime and protecting sensitive information.

What is the difference between Messaging vs Customer Support Specialist?

AspectMessagingCustomer Support Specialist
Primary RoleManaging and creating messaging campaigns, content, and communication strategiesProviding direct support to customers, resolving issues, and answering inquiries
Required SkillsCommunication skills, content creation, marketing knowledgeCustomer service skills, problem-solving, product knowledge
Work EnvironmentMarketing teams, digital platforms, remote or office settingsCustomer service centers, call centers, online chat platforms
Common CertificationsMarketing certifications, communication coursesCustomer service certifications, product training

Messaging professionals focus on crafting communication strategies and content to engage audiences, often within marketing teams. Customer Support Specialists handle direct interactions with customers to resolve issues and ensure satisfaction. While both roles require strong communication skills, Messaging is more strategic and content-driven, whereas Customer Support is service-oriented and problem-solving based.

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Manager, Messaging - Tudum

Manager, Messaging - Tudum

Netflix

Los Angeles, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Netflix rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

58th of 67 rated media

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.
The Role
The Manager, Messaging will own the strategy, evolution, and performance of Tudum's scaled and bespoke messaging programs. A core driver of audience growth and engagement for Tudum, this role leads data-driven initiatives that connect Netflix members to premium editorial content at pivotal moments in their viewing journey and deepen fandom.
This role will shape the next phase of Tudum's messaging program-refining what works, scaling it globally, and launching new programs in partnership with editorial, product, engineering, analytics, and marketing teams. You will define the strategic roadmap, influence and drive platform and tooling decisions, and ensure Tudum's messaging efforts reach a global audience.
Tudum's messaging program is central to our growth strategy, blending editorial creativity with sophisticated audience insights, segmentation, and experimentation. Ongoing investments in UX, personalization, and formalized testing have delivered industry-leading performance, with a growing focus on visit quality, engagement depth, and long-term audience value.
Key Responsibilities
  • Own the Messaging Strategy: Set the vision, roadmap, and priorities for Tudum's Publishing Messaging Program, balancing growth, engagement, and quality.
  • Lead Program Execution: Oversee end-to-end campaign planning, launch, and optimization across scaled and bespoke messaging initiatives.
  • Drive Global Expansion: Lead global pilots and rollouts, including localization, compliance, and integration with Netflix messaging platforms.
  • Advance Data & Experimentation: Establish best-in-class measurement, testing, and segmentation practices to continuously improve performance.
  • Build Scalable Infrastructure: Partner with product and engineering to leverage Netflix's messaging ecosystem; evolve a scalable CRM foundation that enables advanced audience segmentation, personalized content delivery, and actionable performance insights.
  • Influence Cross-Functional Partners: Serve as a strategic partner to editorial, product, analytics, and marketing teams, ensuring alignment with broader audience and business goals.
    Report & Optimize: Work with data teams to refine success metrics, lead retrospectives, and translate performance insights into clear recommendations and iteration plans.
  • Champion Innovation: Identify and launch new formats, cohorts, and use cases to keep Tudum's messaging differentiated and effective.
  • Editorial Judgment: Bring strong storytelling instincts to shape cohesive narratives across campaigns, curating messaging that reflects Tudum's voice and elevates the member experience.

Qualifications
  • 7+ years of experience in lifecycle, CRM, or email marketing, preferably in a digital media or subscription-based environment.
  • Demonstrated ownership of large-scale, data-driven messaging programs with measurable impact on audience growth and engagement.
  • Deep fluency in experimentation, segmentation, and performance optimization.
  • Proven experience partnering with product, analytics, editorial, and marketing teams in complex organizations.
  • Strong program leadership and prioritization skills in fast-moving environments.
  • Experience designing and scaling CRM and messaging infrastructure.
  • Familiarity with platforms such as Braze or Klaviyo and modern analytics tools.
  • Exceptional communication, influence, and stakeholder management skills.
  • Passion for entertainment, publishing, and building meaningful fan connections.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $176,000.00 - $293,000.00.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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About Netflix

Sourced by ZipRecruiter

Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.

Industry

Arts, entertainment, and recreation

Company size

5,001 - 10,000 Employees

Headquarters location

Los Gatos, CA, US

Year founded

1997

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