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Messaging Jobs in Massachusetts (NOW HIRING)

The Ceres Group

Swift MT MX

Boston, MA · On-site

Build cloud based Swift application * core dependency for Corporate Actions messaging/confirmations and for Cash payments integration; roadmap includes next-gen SWIFT module. * Currently we leverage ...

Beam

Senior Copywriter

Boston, MA · On-site +1

Beam is looking for a Senior Copywriter to own and evolve our brand messaging across every customer touchpoint. From paid ads and product launches to lifecycle marketing and brand campaigns, you'll ...

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All JobsMessaging JobsMessaging Jobs in Massachusetts

Messaging information

See Massachusetts salary details

$65K

$107.4K

$140.3K

How much do messaging jobs pay per year?

As of Aug 6, 2026, the average yearly pay for messaging in Massachusetts is $107,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,300.00 and $122,300.00 per year, depending on experience, location, and employer.

What is a messaging specialist?

A messaging specialist is a professional responsible for managing and optimizing communication channels within an organization, focusing on email, instant messaging, collaboration platforms, and related technologies. They ensure secure and efficient message delivery, troubleshoot issues, and implement best practices for internal and external communications. Messaging specialists often work with IT teams to maintain messaging infrastructure, support users, and enforce compliance and security policies.

What are some common challenges faced by professionals in messaging roles, and how can they effectively address them?

Professionals in messaging roles often encounter challenges such as managing high message volumes, ensuring timely responses, and maintaining consistent brand voice across various platforms. To effectively address these, it's important to leverage automation tools for routine responses, develop clear communication guidelines, and regularly coordinate with marketing and customer support teams. Staying updated on platform best practices and continuously improving workflows can also help streamline operations and enhance overall effectiveness.

What are the key skills and qualifications needed to thrive as a messaging specialist?

To thrive as a Messaging Specialist, you need expertise in email systems, messaging protocols, and security standards, often backed by a degree in IT or related certifications. Familiarity with platforms like Microsoft Exchange, Office 365, and messaging security tools is typically required. Strong troubleshooting abilities, attention to detail, and effective communication skills set top performers apart. These skills ensure reliable and secure business communications, minimizing downtime and protecting sensitive information.

What is the difference between Messaging vs Customer Support Specialist?

AspectMessagingCustomer Support Specialist
Primary RoleManaging and creating messaging campaigns, content, and communication strategiesProviding direct support to customers, resolving issues, and answering inquiries
Required SkillsCommunication skills, content creation, marketing knowledgeCustomer service skills, problem-solving, product knowledge
Work EnvironmentMarketing teams, digital platforms, remote or office settingsCustomer service centers, call centers, online chat platforms
Common CertificationsMarketing certifications, communication coursesCustomer service certifications, product training

Messaging professionals focus on crafting communication strategies and content to engage audiences, often within marketing teams. Customer Support Specialists handle direct interactions with customers to resolve issues and ensure satisfaction. While both roles require strong communication skills, Messaging is more strategic and content-driven, whereas Customer Support is service-oriented and problem-solving based.

What are popular job titles related to Messaging jobs in Massachusetts? For Messaging jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Messaging jobs in Massachusetts look for? The top searched job categories for Messaging jobs in Massachusetts are:
Messaging jobs near you
Infographic showing various Messaging job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $107,432 per year, or $51.6 per hour.

Content Integration & Messaging Assistant

Cooley LLP

Boston, MA • On-site

$48K - $70K/yr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Content Integration & Messaging Assistant

Cooley is seeking a Content Integration & Messaging Assistant to join the Marketing & Client Development team.

Position summary: Under the direction of the Director of Integrated Content Marketing and Senior Manager of Content Integration & Messaging, this role is responsible for supporting the infrastructure of the content marketing team as well as supporting and executing specific content initiatives. This role will work closely with the marketing and client development department at large and other administrative teams to enable the efficient development and delivery of content marketing initiatives by assisting with the centralization, standardization, and process of developing and producing content marketing strategy, messaging and materials to advance firm and practice priorities. Work is defined by the goals, objectives and policies of the department. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

  • Manage marketing content workflows and intake in Workfront, ensuring complete submissions, accurate tracking and on-time delivery
  • Drive cross-functional alignment to maintain workflow and project efficiency, stakeholder clarity and project momentum
  • Support the management and continuous improvement of content infrastructure, including workflows, templates, messaging frameworks and documentation
  • Identify, recommend and implement process improvements to increase efficiency, consistency and scalability, and support process standardization and documentation
  • Develop and maintain trackers, dashboards and reporting to monitor progress, identify risks and provide visibility into performance and key metrics
  • Manage and support governance of firmwide marketing materials in Templafy, including updates, audits, organization and usability improvements
  • Conduct research to support content strategy, messaging and positioning
  • Support auditing, drafting, editing and quality control of content across formats to ensure accuracy, consistency and alignment with brand standards
  • Manage multiple priorities and shifting deadlines in a fast-paced environment
  • Anticipate needs and proactively support high-priority initiatives, connecting day-to-day work to broader firm, practice or campaign objectives
  • All other duties as assigned or required

Skills & experience:

Required:

  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, including firm marketing systems software
  • Available to work overtime, as required

Preferred:

  • Bachelor's degree in business, communication, marketing or related field
  • Previous experience in sales, marketing or account management-related field or previous experience in a law firm or professional services environment

Competencies:

  • Excellent attention to detail, accuracy, consistency and quality control
  • Approaches tasks through a lens of quality and consistency
  • Approaches tasks through a digital first lens
  • Strong verbal and written communication skills
  • Strong critical thinking skills, including identifying opportunities to improve processes and output quality
  • Ability to organize, prioritize and coordinate multiple activities, including tracking progress and maintaining clear project visibility
  • Works with team to set goals, drive projects, and achieve outcomes
  • Strong judgment
  • Team-player with collaborative spirit
  • Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
  • Adaptability and agility in responding to shifting priorities and evolving project needs
  • High level of professionalism at all times

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected hourly pay range for this position with a work schedule of 40 hours per week is $23.50 - $34.00 ($48,880.00 - $70,720.00 annually).

Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

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