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Messaging Admin

Thousand Oaks, CA

Job: Messaging Admin Location: Thousand Oaks, CA Experience with Rightfax Implementation /Design/Documentation. Experience with Rightfax Connect tool implementation. Good communication , Customer ...

Netflix

Manager, Messaging - Tudum

Los Angeles, CA · On-site

The Role The Manager, Messaging will own the strategy, evolution, and performance of Tudum's scaled and bespoke messaging programs. A core driver of audience growth and engagement for Tudum, this ...

Digital Links Inc

Messaging Engineer

Rockville, MD · Remote

Mid-level Email/Messaging Engineer Location: Rockville, MD (Remote) Experience in Microsoft Exchange (on-premises and Online), Active Directory, and hybrid configurations. Hands-on experience with ...

Netflix

Manager, Messaging - Tudum

Los Angeles, CA

The Role The Manager, Messaging will own the strategy, evolution, and performance of Tudum's scaled and bespoke messaging programs. A core driver of audience growth and engagement for Tudum, this ...

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Messaging information

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$59.5K

$98.4K

$128.5K

How much do messaging jobs pay per year?

As of Jul 14, 2026, the average yearly pay for messaging in the United States is $98,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a messaging specialist?

A messaging specialist is a professional responsible for managing and optimizing communication channels within an organization, focusing on email, instant messaging, collaboration platforms, and related technologies. They ensure secure and efficient message delivery, troubleshoot issues, and implement best practices for internal and external communications. Messaging specialists often work with IT teams to maintain messaging infrastructure, support users, and enforce compliance and security policies.

What are some common challenges faced by professionals in messaging roles, and how can they effectively address them?

Professionals in messaging roles often encounter challenges such as managing high message volumes, ensuring timely responses, and maintaining consistent brand voice across various platforms. To effectively address these, it's important to leverage automation tools for routine responses, develop clear communication guidelines, and regularly coordinate with marketing and customer support teams. Staying updated on platform best practices and continuously improving workflows can also help streamline operations and enhance overall effectiveness.

What are the key skills and qualifications needed to thrive as a Messaging Specialist, and why are they important?

To thrive as a Messaging Specialist, you need expertise in email systems, messaging protocols, and security standards, often backed by a degree in IT or related certifications. Familiarity with platforms like Microsoft Exchange, Office 365, and messaging security tools is typically required. Strong troubleshooting abilities, attention to detail, and effective communication skills set top performers apart. These skills ensure reliable and secure business communications, minimizing downtime and protecting sensitive information.

What is the difference between Messaging vs Customer Support Specialist?

AspectMessagingCustomer Support Specialist
Primary RoleManaging and creating messaging campaigns, content, and communication strategiesProviding direct support to customers, resolving issues, and answering inquiries
Required SkillsCommunication skills, content creation, marketing knowledgeCustomer service skills, problem-solving, product knowledge
Work EnvironmentMarketing teams, digital platforms, remote or office settingsCustomer service centers, call centers, online chat platforms
Common CertificationsMarketing certifications, communication coursesCustomer service certifications, product training

Messaging professionals focus on crafting communication strategies and content to engage audiences, often within marketing teams. Customer Support Specialists handle direct interactions with customers to resolve issues and ensure satisfaction. While both roles require strong communication skills, Messaging is more strategic and content-driven, whereas Customer Support is service-oriented and problem-solving based.

More about Messaging jobs
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Messaging jobs near you

Microsoft Messaging Architect (Hybrid & Cloud)

Elliot Partnership

New York, NY • On-site

Full-time

Posted 22 days ago

Job description

 
  • Microsoft Messaging Architect (Hybrid & Cloud)
  • New York, NY (Hybrid, 3 days in office)
  • Highly competitive compensation package

Join an elite technology and research group at the forefront of global finance, where world-class engineering and quantitative research converge. This firm treats infrastructure as code and systems engineering as a competitive advantage. We are seeking a highly skilled technical leader to take ownership of the firm's critical messaging ecosystem-a complex environment where reliability is paramount, and innovation is constant.
The Role
We are seeking a deeply experienced Microsoft Messaging Architect to serve as the firm's Subject Matter Expert (SME) on all mail-related technologies. This is not a standard administration role; it is an engineering position that requires you to bridge the gap between legacy stability and modern agility. You will own the architecture of a hybrid messaging stack that spans both Windows and Linux environments, and you will partner directly with software developers to modernize how the firm consumes and processes communication, from API migrations to Generative AI prototyping.
Responsibilities
  • Design, implement, and maintain a complex, high-availability messaging infrastructure involving Microsoft Exchange (On-Premises & Online) and Linux-based mail services (Postfix).
  • Lead high-impact projects to modernize the messaging environment, specifically guiding the migration of applications from legacy EWS to Microsoft Graph API.
  • Oversee the evolution of the desktop experience, managing the transition from COM-based integrations to modern Outlook JS add-ins and prototyping new AI-driven workflows.
  • Act as the primary owner for mail security and hygiene, managing sophisticated anti-spam and threat protection gateways (Proofpoint) to protect the firm's proprietary data.
  • Serve as a technical advisor to internal development teams, utilizing PowerShell or Python to build automation and troubleshoot complex mail routing logic.

What you'll bring:
  • 7+ years of experience managing complex, enterprise-scale messaging capability.
  • Demonstrable proficiency in managing both Microsoft Exchange (Hybrid/Online) and Linux-based mail systems (Postfix).
  • Deep familiarity with mail-related APIs (EWS, Graph API, MAPI) and experience helping software engineers integrate with messaging platforms.
  • Proven expertise in mail security protocols and gateways (specifically Proofpoint or similar enterprise-grade tools).
  • A track record of troubleshooting advanced Outlook client-side issues and dissecting complex mail-flow problems in a high-pressure environment.

Apply