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How much do online messaging jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for online messaging in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.71 per hour, depending on experience, location, and employer.

What is an online messaging?

An Online Messaging job involves communicating with customers, clients, or users through online chat platforms, social media, or email. The role typically includes responding to inquiries, providing support, and engaging with users in a timely and professional manner. It may be part of customer service, sales, or marketing efforts, depending on the company. Strong writing skills, quick response times, and knowledge of the company's products or services are essential.

What does a typical workday look like for someone in an online messaging position?

A typical day in an Online Messaging role involves monitoring incoming messages from customers or clients through various digital platforms, responding to inquiries, troubleshooting issues, and escalating more complex concerns when necessary. You'll often work closely with other customer service representatives, team leads, or technical support staff to ensure seamless communication and resolution of customer needs. The environment is usually fast-paced, requiring you to manage multiple conversations at once while maintaining high standards of professionalism and accuracy. Many companies offer flexible schedules, including remote or hybrid work opportunities, making it a dynamic and adaptable career choice.

What are the key skills and qualifications needed to thrive in the online messaging position, and why are they important?

To thrive in an Online Messaging role, you need excellent written communication skills, attention to detail, and familiarity with digital messaging platforms or customer service software. Proficiency in using CRM systems, live chat tools, or helpdesk solutions is often expected, and some employers may value certifications in customer support or digital communication. Strong problem-solving skills, patience, and a customer-focused attitude set top candidates apart. These abilities enable you to efficiently handle inquiries, provide prompt assistance, and maintain positive client interactions in a fast-paced virtual environment.

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Online Messaging jobs near you
Infographic showing various Online Messaging job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $34,833 per year, or $16.7 per hour.

Senior Exchange Online Messaging Engineer

Syracuse, NY • On-site

Byrne Dairy
See more jobs at Byrne Dairyexternal

$90 - $120/hr

Other

Posted 7 days ago

Job description

Senior Exchange Online Messaging Engineer
  • Syracuse
  • Information Management & Technology
  • Full-time
  • Opening on: Jun 10 2026
  • IMT-Customer Support
  • State of New York
  • TH Staff Associate, NSSL4
  • 89656
  • UUP (State University Professional Services Unit)
Job Summary:

The Senior Exchange Online Messaging Engineer is responsible for leading the design, implementation, and governance of Upstates enterprise messaging that are critical to business, educational, clinical, and research operations. This role establishes standards for mail flow to ensure consistent and secure operation of messaging systems across the organization. Working independently, the incumbent provides advanced technical leadership for Exchange Online and related integrations, including secure mail routing and SMTP relay services that support applications such as portals, reporting platforms, and external partner access. The role supports cross-functional initiatives involving security, compliance, and application teams and contributes to the development of long‑term messaging strategies that align with regulatory requirements and organizational priorities, while guiding administrators in delivering reliable, scalable, and resilient communication services across a complex academic medical environment.

Minimum Qualifications:

A bachelor's degree in a computer- or STEM-related field. Four years' experience administering Exchange with at least two years supporting Exchange Online. Must be self-directed with strong interpersonal, communication, analytic, and computer skills.

Preferred Qualifications:

Master's degree preferred. Experience working in a hospital or healthcare setting is preferred.

Work Days:

M-F 8am-5pm

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