Mentoring Program Manager Jobs (NOW HIRING)

Description

Big Brothers Big Sisters Independence 

Position:  Program Manager, School-Based Mentoring (Youth Programs)

Internal Position Title  Manager, Power Up - Lead Mentors

Location: Philadelphia, PA (on-site School 5 days per week) 

Employment Status: Exempt Fulltime 

Reporting to: Director, Power Up 

AGENCY OVERVIEW? 

JOIN A FORWARD THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and one of the largest in the nation. Our mission is to ignite the power and promise of youth and close the mentoring gap, by creating and supporting one-to-one mentoring relationships and strengthening the quality of the mentoring field. 

You will love it here if you (1) set the bar high, (2) are intentional and thoughtful about their choices, (3) collaborate as a means to community solutions, (4) are positive, can-do, and solution-oriented, (5) embrace diversity, equity, and inclusion, and (6) are accountable and get it done. 

JOB DESCRIPTION 

Big Brothers Big Sisters Independence (BBBSI) seeks a Program Manager for POWER Up, our embedded in schools' model, to lead the program stationed at Barry Elementary, one of the three schools POWER Up currently works with. This this role involves supervising and coaching a team of Lead Mentors who provide 1:1 and group mentoring to 50 middle school students each. The Manager ensures effective program delivery, seamless communication and fosters positive development in their Lead Mentors. 

KEY RESPONSIBILITIES 

Leadership & Coaching: 

Assists in training for Lead Mentors  

Facilitates daily and weekly check-ins, coaching, and support for Lead Mentors  

Coaches and supports Leads through regular 1:1s 

Supervises on-site mentoring, ensuring compliance with BBBSI and school policies. 

Conducts observations of mentoring sessions as scheduled 

Match Force, Survey & Data Responsibilities 

Complete Match Support contacts for each Little each semester  

Complete Match Support contacts with each Lead Mentor each semester  

Enter Little SOR data 

Complete YOS/COS surveys (baseline at application and follow-up) 

Monitor reports and dashboards to ensure that enrollment and matching are happening as expected 

Monitor reports and dashboards to ensure that surveys, goals and MSCs are happening as expected. Provide support as needed to Leads. 

Ensure that Session Snapshots are completed regularly and monitor outcomes 

Provide needed data to Director and Leadership as requested 

Send 2 Week, Closure and other communication to P/G 

Customer Relations and Enrollment  

Receive and respond to calls, emails, texts regarding the programming at assigned schools  

Pursue inquires by calling parents/guardians to assist in completing the application 

Process youth applications  

Serve as a back up to conducts interviews of Littles?as needed 

Makes recommendations for Little's Match groups as needed 

Makes recommendations for 1:1 matches for Littles as needed 

In collaboration with Director, facilitate regular site visits in a manner that respects our Littles and meets Stakeholder needs 

Logistics and Operations 

Ensures all program materials are prepared, customized and ready for use at the site  

Makes updates or changes as needed to program materials  

Designs attendance plan for Littles and ensures effective implementation and record keeping 

Keeps all student rosters, spreadsheets, forms, etc. up to date with Littles' information 

Oversees scheduling of groups in collaboration with the school team  

Conducts monthly check-ins with school points of contact and keeps team informed 

Communicates all program logistics, schedules, and updates to the appropriate school personnel for cohesive program implementation 

Provides session coverage in the event of a Lead Mentor absence 

Maintains an active and visible presence in the school, particularly, in the grade level served 

Attends school faculty meetings and training, as appropriate 

In collaboration with school staff, coordinate additional activities such as Town Halls, Field Trips and school activities 

Requirements

Academic Requirements:? 

High School Diploma with a minimum of 6 years relevant work experience in related fields, such as social work, counseling, social services, child development, or education. Previous experience working in school classrooms or other coaching situations is strongly preferred. Associate's or Bachelor's degree in a related field preferred. 

Skills and Professional Requirements: 

Minimum 2+ years functional experience in a human service or teaching environment required, ideally in a Middle School 

Minimum 3+ years management/supervisory experience required 

Passion for youth development and a commitment to BBBSI mission, vision and values 

Shared lived experience with Littles is ideal 

Education experience (e.g., paraprofessional, coaching), preferably in Middle Schools 

Demonstrated ability to work with and motivate a wide variety of diverse groups, with a preference for candidates with lived experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities. 

Attentive and active listening skills, organization, flexible thinking, attention to detail, ability to function well in a fast-paced environment and works well on a team 

Strong understanding of child development and family dynamics 

Ability to effectively interview, assess, and manage cases? 

Ability to build and foster positive, productive, collaborative relationships with school staff, Lead Mentor, families, and Littles based on positive youth development and volunteer satisfaction 

Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising, and/or negotiating? 

Knowledge of mentorship best practices and experience facilitating groups? 

Strong group facilitation and public speaking skills, specifically working with youth 

Ability to work autonomously with drive, enthusiasm, and flexibility to go along with a willingness to work as needed to accomplish job requirements 

Proficiency in Microsoft Office and CRM/Case Management packages required (Salesforce preferred) 

Flexible to accommodate job responsibilities (including ability to work evenings/weekends as required) 

Work Environment: This position will be based out of an assigned school in the Philadelphia School District. Attendance at the BBBSI headquarters will be required when school is not in session and as needed. Regular hours will be Monday through Friday, aligning with the school hours. 

Ability to commute to school site and BBBSI offices 5 days a week is required. 

COVID-19 vaccinations or medical/religious exemptions are required. 

WORKING CONDITIONS 

The work environment characteristics described here are representative of those an employee encounters while performing work in a school and office environment and include the essential functions of this job. The noise level in the work environment is usually moderate. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: the ability to work independently; remain sedentary for extended periods of time (6+ hours per day); lift 10-15lbs; push, pull, bend kneel, as needed for normal operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

BENEFITS  

BBBSI offers a robust benefits package including but not limited to paid vacation and PTO, 403(b) retirement plan, medical/dental/vision options, telemedicine, employee assistance program (EAP), life insurance, AD&D, short-term disability, flexible spending accounts (medical, dependent day care, commuter benefits-parking & transit). Please note that some of these offerings may require full-time employment.? 

APPLICATION INSTRUCTIONS? 

If interested, please apply with resume and cover letter. ?Only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls or 3rd party solicitation please.