Membership Jobs (NOW HIRING)

The Director of Membership will be a vital Member of the senior leadership team for Indigo Road and will be directly responsible for three key areas; Membership, Member Relations, and Programming & Events.

The Director of Membership will be responsible for membership recruitment, development of a strong and diverse membership community, Member satisfaction and Member retention. In addition, the Director of Membership will organize, oversee, communicate and successfully promote a diverse, unique and vibrant calendar of events that reflect the values of Indigo Road.

What we will ask of you:

• Act as one of the leading public voices for the property.
• Responsible for day-to-day management of membership operations.
• Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets.
• Evaluate and modify membership application procedures, policies, house rules, fees, etc.
• Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections.
• Lead membership inquiries, tours, applications and onboardings.
• Coordinate the process of reviewing membership applications.
• Ensure all membership applications are processed in a timely manner and with utmost confidentiality.
• Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas.
• Participate in the orientation of all employees to communicate the role of Membership & Events at the property and the club’s vision, mission and values.
• Oversee Member communications and Member relations.
• Collaborate with Marketing and Communications Manager on external marketing strategies.
• Ensure website and communications materials are always updated.
• Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards.
• Maintain records of Member feedback including compliments and complaints, and relay feedback to the appropriate department, as required.
• Contact Members who break house rules or will have memberships suspended and/or revoked.
• Create and manage meaningful relationships with Members – while contributing to the successful creation and retention of membership.
• Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event.
• Guide the Private Events Program
• Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership.
• Assist in development of event budgets and manage post-event follow up and reporting.
• Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals.
• Ensure compliance with insurance, legal, health and safety obligations.
• Help develop event strategy and roadmap, including ideation and execution.
• Supervise the Events Manager, Marketing Specialist, and Community Team.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Other duties assigned by the General Manager.
• Available to work evenings and weekends as necessary for events and programs.

Requirements for Success:

• A passion for personal wellbeing, social community, and contributing to the ‘greater good.’
• Demonstrate success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan.
• Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays.
• Relish working well under pressure and within timelines.
• Be a creative problem-solver who relishes overcoming challenges.
• Enthusiastically work in cross functional environments and roles.
• Be able to support surges in workload.
• 3+ years relevant working experience.
• Strong time management skills and ability to manage concurrent tasks efficiently.
• High energy, positive, professional attitude, pride in work product.
• Excellent communication skills, including writing and proof-reading skills.
• Knowledge in social media, marketing and CRM software is a plus.