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Membership Associate Jobs (NOW HIRING)

YMCA

Membership Director

Mystic, CT · On-site

$60K - $65K/yr

The Membership Director leads membership growth, retention, engagement, and Welcome Center operations at the Naik Family Branch located in Mystic, CT. This position provides leadership to the ...

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How much do membership associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for membership associate in the United States is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.

What does a membership associate do?

A membership associate is responsible for enrolling new members, managing membership records, and providing customer service to existing members. They often use database systems to track memberships and may assist with billing, renewals, and inquiries to ensure member satisfaction.

What cities are hiring for Membership Associate jobs?

Cities with the most Membership Associate job openings:

What are the most commonly searched types of Membership jobs?

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Membership Associate jobs near you
Infographic showing various Membership Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,583 per year, or $16.1 per hour.

Membership Associate (PT) - Oxford YMCA

YMCA of Memphis & the Mid-South

Oxford, MS

Part-time

Re-posted 4 days ago

Job description

Description

MEMBERSHIP - MEMBERSHIP ASSOCIATE

PURPOSE OF POSITION:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The part-time Membership Associate is responsible for delivering excellent service to all members, guests, and program participants. Responding to member and guest needs, promoting memberships and programs, and maintaining cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

  • Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to   member retention.
  • Interviews and/or tours prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and to the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • May hand out locker keys and towels; may monitor the locker rooms as required.
  • Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet. 
  • Administrative Duties:
  • Attend and participate in departmental meetings
  • Assist with facility tours
  • Serve as a YMCA representative at special events
  • Attend designated YMCA trainings and certification courses

YMCA LEADERSHIP COMPETENCIES:


Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an opennessto change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

  •  Minimum age of 18
  •  Certifications required within 30 days of hire: CPR/AED, and First Aid.
  •  Excellent interpersonal and problem-solving skills.
  •  Ability to connect with people of diverse backgrounds.
  •  Previous customer service, sales, or related experience.
  •  Basic knowledge of computers.
WORK SCHEDULE:The part-time work schedules may vary per the Y's hours of operation. Most Y's are open 7 days a week:Mon. - Fri. 5:00 a.m. - 8:00 p.m.Sat. 8:00 a.m. - 6:00 p.m.Sun. 1:00 p.m. - 6:00 p.m. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

  • While performing duties of this job, the employee is frequently required to stand for long periods of time, and kneel down or crouch. 
  • Employees may be exposed to loud music. 
  • Specific visual abilities include close, distant, peripheral, and depth.
  • Sufficient strength, agility and mobility to perform essential functions
  • Ability to perceive, identify and respond to signs of distress. 

The YMCA of Memphis & the Mid-South aims to provide quality and safe youth programs for all. We are committed to making a continuous effort to prevent the abuse of children: verbally, physically, emotionally and sexually. All allegations or suspicions of child abuse are taken seriously and will be reported to the State for investigation with full cooperation from the YMCA of Memphis & the Mid-South.

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