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Woodrow Fitness All Jobs

Membership Desk Associate

Lebanon, NH · On-site

$14.75 - $18.75/hr

Membership Associate FLSA: Non-Exempt Reports to: Membership Service Manager Position Overview: The Membership Associate is the primary customer service contact for all members, guests, or employees.

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How much do membership associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for membership associate in the United States is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.

What does a membership associate do?

A membership associate is responsible for enrolling new members, managing membership records, and providing customer service to existing members. They often use database systems to track memberships and may assist with billing, renewals, and inquiries to ensure member satisfaction.

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What are the most commonly searched types of Membership jobs?

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Membership Associate jobs near you
Infographic showing various Membership Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,583 per year, or $16.1 per hour.

Membership Associate - Abingdon (Ward)

Abingdon, MD • On-site

ymaryland
See more jobs at ymarylandexternal

Full-time

Re-posted 12 days ago

Job description

POSITION SUMMARY:

The Membership Associate is responsible for delivering exceptional customer service and supporting membership growth through active engagement, outreach, and sales. This role serves as the first point of contact for prospective and current members and plays a key role in creating a welcoming, member-focused environment. Under the direction of the Membership Director, the associate participates in outreach efforts to local businesses and community partners in support of the center’s membership strategy.

ESSENTIAL FUNCTIONS:

  • Provides high-quality customer service to all members, guests, and visitors, ensuring a welcoming and positive experience.

  • Promotes Y programs and membership offerings through in-person and phone interactions, facility tours, and follow-ups with leads.

  • Supports membership sales goals by actively participating in lead generation, tours, and onboarding of new members.

  • Conducts outreach to local businesses, schools, and community organizations to support member acquisition in alignment with the Membership Director’s strategy.

  • Maintains accurate records in the membership database and ensures proper handling of member information and transactions.

  • Supports front desk operations including check-ins, registrations, and responding to member inquiries.

QUALIFICATIONS:

  • Minimum of 1 year of customer service and sales experience required.

  • Strong interpersonal and communication skills with a passion for helping others.

  • Experience with community outreach or partnership development preferred.

  • Ability to work in a fast-paced, team-oriented environment.

  • Availability to work flexible hours, including evenings and weekends.

  • Basic computer skills and familiarity with membership software systems are a plus.

PHYSICAL DEMANDS:

  • Must be able to stand for extended periods of time and move about the facility regularly.

  • Must be able to lift up to 50 pounds as needed.

  • Requires frequent bending, stretching, reaching, and walking.

  • Must be able to engage with members at a front desk or on facility tours throughout a shift.

  • May be required to assist in facility events or outreach activities, which may involve physical setup and interaction with the community.

  • Will be exposed to cleaning products during routine tasks and is expected to assist in keeping the front desk area clean, organized, and presentable at all times.

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position.  They may include a background check, drug test, driver’s license record, CPS, and/or Criminal Background check.   

Additional driver’s license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position. 

 

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