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How much do membership associate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for membership associate in the United States is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What does a Membership Associate do?

A Membership Associate is responsible for managing and supporting the membership program of an organization, such as a nonprofit, club, or association. Their duties typically include processing new member applications, renewing memberships, answering inquiries, and maintaining accurate records. They may also help plan member events, communicate benefits, and work to ensure a positive experience for all members. Membership Associates play a crucial role in building member engagement and retention.

What is the highest paying fitness job?

In the fitness industry, high-paying roles for a Membership Associate are typically found in managerial or specialized positions such as Fitness Managers or Personal Trainers with advanced certifications. These roles often require experience, certifications, and leadership skills, and they can offer higher salaries compared to entry-level membership positions.

What jobs pay 2000 a day?

Most jobs that pay $2,000 a day are high-level roles such as specialized consultants, surgeons, or executive positions in finance and technology. These roles typically require advanced skills, extensive experience, and often involve significant responsibilities or freelance work with high hourly rates. Such earnings are uncommon for entry-level or standard positions and usually involve significant expertise or entrepreneurial activity.

What does a membership sales associate do?

A membership sales associate is responsible for promoting and selling memberships to customers, explaining membership benefits, and meeting sales targets. They often use customer service skills and sales techniques, and may work with point-of-sale systems to process transactions. The role typically requires good communication skills and knowledge of the organization's offerings.

What job makes $10,000 a month without a degree?

A Membership Associate typically does not earn $10,000 a month without significant experience or commission-based incentives. High earnings in such roles are uncommon unless combined with sales bonuses or additional responsibilities, but generally, jobs with this income level often require specialized skills, certifications, or entrepreneurial ventures rather than entry-level positions.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.
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Membership Associate jobs near you
Infographic showing various Membership Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,583 per year, or $16.1 per hour.
Membership Associate - Presidio Y

Membership Associate - Presidio Y

YMCA of San Francisco

San Francisco, CA • On-site

Part-time

Posted 28 days ago

Job description

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Membership Associate is responsible for fostering an inclusive, welcoming, and meaningful YMCA member experience from the initial point of contact through daily interactions with current members. This role reflects the Y's core values of caring, honesty, respect, and responsibility while implementing the Member Engagement Principles: welcoming, connecting, supporting, and inviting during all member and guest interactions.

The Membership Associates assist YMCA members in accessing available resources, either virtually or in person at the branch. They are expected to maintain a comprehensive understanding of the facility, programs, and activities, ensuring they provide accurate information and responsive service. This role actively contributes to creating a safe, inclusive, and supportive environment for all members, guests, and staff, valuing and respecting diverse backgrounds and experiences.

Job Responsibilities

Member Engagement & Experience

  • Engage with members in the facility to promote safety and inclusivity on the wellness floor and in the gymnasium.
  • Demonstrate YMCA's communication values (nurturing, genuine, determined, hopeful, and welcoming) during all interactions.
  • Provide engaging and informative tours for prospective members, emphasizing inclusivity and community commitment.
  • Assist members with questions, comments, and requests promptly and respectfully throughout the day.
  • Ensure members' needs are met by fostering a welcoming and supportive environment.
  • Implement YMCA's Member Engagement Principles of welcoming, connecting, supporting, and inviting during every interaction.

Membership Services & Account Management

  • Conduct routine outreach to members to address account issues, including updating payment methods, in a respectful and confidential manner.
  • Manage membership account requests, including financial assistance, holds, cancellations, refunds, and reactivations, with empathy and confidentiality.
  • Process membership and program payments as needed with accuracy and transparency.
  • Encourage members to explore YMCA offerings before considering cancellations or account holds, promoting engagement and retention.
  • Connect members to available features and benefits, promoting membership programs and offerings in a supportive manner.

Communication & Support

  • Respond promptly and professionally to phone calls, voicemails, and membership-related emails.
  • Stay informed about YMCA communications, resources, and virtual support offerings to provide effective and personalized member assistance.
  • Maintain a comprehensive understanding of YMCA programs, services, schedules, and resources to assist members effectively.

Facility & Safety Management

  • Lead and uphold facility entrance protocols to ensure safety, accessibility, and efficient member flow.
  • Maintain a clean, safe, and inclusive wellness floor by monitoring fitness equipment and ensuring a safe environment for all members.
  • Engage with members to promote safety and inclusivity within all facility spaces.

Scheduling & Program Support

  • Schedule members for reservable wellness services, including group exercise classes, ensuring accessibility and fairness in scheduling.
  • Support members by providing accurate and updated program and class information.

Systems & Operational Efficiency

  • Maintain certification and proficiency in Traction Rec and other YMCA systems to support operational efficiency.
  • Ensure proper documentation and adherence to YMCA policies regarding membership accounts and facility use.

Qualifications

  • High school diploma or equivalent
  • Availability to work weekdays, evenings, and weekends
  • At least 6 months of customer service experience
  • Proficiency in computer usage, including knowledge of Office 365

Preferred Qualifications

  • Experience with customer relationship management tools (i.e. Salesforce)
  • Bilingual in Spanish, Cantonese, Mandarin, or other languages.

Work Environment & Physical Demands

The work environment is primarily indoor, with occasional outdoor tasks depending on program needs or special events. The role requires the ability to stand, walk, and move throughout the facility for extended periods of time. Physical requirements include the ability to lift and carry up to 25 pounds, as well as setting up and handling equipment. There will be instances of interacting with members in various areas, such as the wellness floor, gymnasium, and other program spaces. The role also requires responding to emergencies quickly and effectively, working in a fast-paced environment while maintaining a welcoming and supportive attitude.

Disclaimers

  • Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
  • All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
  • This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
  • Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Membership Associate position offers a compensation range of $19.50 - $24.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

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