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Customer Success Manager - Strategic Accounts

$85K - $100K/yr

Customer Success Manager - Strategic Accounts Department: Customer Success Employment Type: Full Time Location: Remote - USA Reporting To: Commercial CSM Manager Compensation: $85,000 - $100,000 ...

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Manager Strategic Accounts information

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$39K

$87.9K

$140.5K

How much do manager strategic accounts jobs pay per year?

As of Sep 2, 2026, the average yearly pay for manager strategic accounts in the United States is $87,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a Manager Strategic Accounts?

A Manager Strategic Accounts is a professional responsible for overseeing and nurturing relationships with a company's most important clients, often referred to as strategic or key accounts. They develop customized solutions to meet client needs, ensure client satisfaction, and drive business growth through these high-value partnerships. This role typically involves collaborating with internal teams, negotiating contracts, and identifying new business opportunities within existing accounts.

What are the key skills and qualifications needed to thrive as a Manager Strategic Accounts?

To thrive as a Manager Strategic Accounts, you need expertise in account management, business development, and relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software like Salesforce, strong data analysis skills, and experience with contract negotiation are typically required. Exceptional communication, leadership, and problem-solving abilities help you excel in managing client expectations and internal teams. These competencies drive revenue growth, foster long-term partnerships, and ensure the successful delivery of strategic solutions.

How does a Manager Strategic Accounts typically collaborate with internal teams to ensure client satisfaction?

A Manager Strategic Accounts works closely with cross-functional teams such as sales, marketing, product development, and customer support to address client needs and deliver tailored solutions. Regular internal meetings and strategy sessions help align these teams on client goals and challenges, ensuring a unified approach. Building strong relationships with internal stakeholders is key, as it enables the manager to advocate for client interests while balancing company priorities. This collaboration not only enhances client satisfaction but also identifies new growth opportunities within key accounts.

What is the difference between Manager Strategic Accounts vs Account Executive?

AspectManager Strategic AccountsAccount Executive
Primary RoleOversees key client relationships, develops strategic account plans, and manages account teamsGenerates new business, manages client relationships, and closes sales
Required SkillsStrategic planning, relationship management, negotiationSales techniques, communication, prospecting
Work EnvironmentCorporate, client-facing, team managementSales-focused, client meetings, prospecting
Common CertificationsSales certifications, CRM training, industry-specific credentialsSales certifications, product knowledge training

The Manager Strategic Accounts focuses on managing and growing existing key accounts through strategic planning and relationship management. In contrast, the Account Executive primarily focuses on acquiring new clients and closing sales. Both roles require strong communication skills and industry knowledge, but their core responsibilities differ in scope and objectives.

How much do Manager Strategic Accounts make in the US?

Managers of Strategic Accounts in the US typically earn an average salary ranging from $80,000 to $130,000 annually, depending on experience, industry, and location. Many roles also include bonuses, commissions, or profit-sharing components, especially in sales-driven environments.
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Manager Strategic Accounts jobs near you
Infographic showing various Manager Strategic Accounts job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $87,853 per year, or $42.2 per hour.

Sr. Account Manager, Strategic Accounts

Backblaze External Website

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Account Manager, Strategic Accounts!
About the Role
We're looking for a Sr. Account Manager, Strategic Accounts to be the connective tissue inside our most strategic, multi-million dollar accounts. This is a three-part role: part relationship manager, part CSM, part AE - and you need to be genuinely good at all three.
Our executives will be in the room for the big moments. Your job is everything in between. You'll make sure the account works operationally - integrations are humming, issues get resolved before they escalate, the right people are talking to each other. And while you're doing that, you'll be listening closely for the next problem to solve, the next workload to win, the next expansion hiding inside the account.
The catch: our customers are infrastructure people. They think in terms of object storage, S3-compatible APIs, egress architectures, GPU-dense compute environments, and petabyte-scale data pipelines. They will know immediately if you're winging it - and they'll respect you immediately if you're not. You don't need a PhD. But you kind of need to think like someone who considered one.
What You'll Do
  • Manage day-to-day operational health across a portfolio of strategic accounts with multi-million dollar ARR - you're the person the customer calls when something needs to get done
  • In addition to the day to day operational health, you will own the commercial relationship between executive touchpoints - you are the account's day-to-day voice of Backblaze
  • Drive expansion pipeline through relationship depth, not just product knowledge - you find the next opportunity because people tell you things
  • Negotiate renewal terms and expansion pricing in partnership with executives, bringing account context and relationship capital to the table
  • Hit defined ramp targets in your first 90/180/270 days, establishing yourself as a trusted presence in each account and building expansion pipeline quickly
  • Keep accounts running smoothly - coordinating across Support, Engineering, and Product to resolve issues, track open items, and ensure commitments are met
  • Farm accounts actively and systematically - always listening for new workloads, infrastructure challenges, or organizational changes that signal expansion opportunity
  • Build and maintain working relationships across multiple stakeholder layers - Infrastructure, DevOps, Storage Engineering, FinOps, and Procurement - while Backblaze executives own the C-suite relationship
  • Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements when expansion opportunities surface
  • Translate deep technical product capabilities - B2 Cloud Storage, S3-compatible APIs, multi-cloud egress optimization, data durability architectures - into solutions that map to real customer problems
  • Prepare executives for high-stakes customer meetings with account context, relationship intelligence, and clear briefings
  • Maintain accurate pipeline, account health, and forecast data in CRM - your accounts should never be a black box to the team
The Right Fit
  • 7+ years in a hybrid Account Management, CSM, or Strategic Sales role - specifically in cloud infrastructure, storage, networking, or adjacent technical infrastructure segments
  • Demonstrated track record managing and growing multi-million dollar accounts with measurable NRR and expansion results
  • You're comfortable being the day-to-day face of the account without needing to be the most senior person in the room - you know how to set executives up for success and how to work alongside them, not in front of them
  • A natural farmer - you find expansion by staying deeply curious about the customer's business, not by running a quarterly upsell motion
  • Operationally sharp - you track open issues, follow through on commitments, and keep accounts from going sideways before anyone notices
  • Deep, genuine fluency in infrastructure: object storage, block and file storage architectures, S3-compatible APIs, egress cost modeling, data pipeline design, multi-cloud and hybrid cloud environments
  • You own relationship problems the same way you own a quota or a target- accountability isn't something you delegate
  • You can hold your own technically when a Solutions Engineer isn't in the room - comfortable whiteboarding cloud workflows, data pipelines, and integration architectures with customers at a conceptual level, knowing when to go deep and when to loop in the right expert
  • You understand how AI/ML training workloads, media pipelines, large-scale backup architectures, and developer platforms consume storage - and why the economics matter to the buyer
  • Comfortable building working relationships with technical buyers - VPs of Infrastructure, Storage Architects, DevOps leads - across multiple levels of a customer org
  • Proven ability to carry quota at the Sr. level with clear ramp milestones and expansion targets
  • Strong CRM discipline - your pipeline and account notes are always current and useful to the broader team
Bonus Points
  • Experience selling to or within Neocloud, hyperscaler, or AI/ML infrastructure environments
  • Familiarity with data egress cost structures, S3 pricing models, and total cost of ownership conversations in cloud storage
  • Background at a specialized cloud or infrastructure vendor (not just a generalist hyperscaler)

Backblaze Perks:
  • Healthcare for family, including dental and vision
  • Competitive compensation and 401K
  • RSU grants for full-time employees
  • ESPP program
  • Flexible vacation policy
  • Maternity & paternity leave
  • MacBook Pro to use for work plus a generous stipend to personalize your workstation
  • Childcare bonus (human children only)
  • Fertility treatment and support
  • Learning & development program
  • Commuter benefits
  • Culture that supports a healthy work-life balance

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is $150,150 - $192,500
At Backblaze, we value being fair and good to our customers, partners, and employees. That's why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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