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Manager Operational Excellence Jobs (NOW HIRING)

The Operations Project Manager plays a central role in driving operational efficiency, coordinating ... Maintain project plans for communication with teams and across organization Operational Excellence

Project Manager, Operational Excellence

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How much do manager operational excellence jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for manager operational excellence in the United States is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.28 per hour, depending on experience, location, and employer.

What does a manager of operational excellence do?

A manager of operational excellence oversees initiatives to improve business processes, increase efficiency, and reduce costs within an organization. They analyze workflows, implement best practices, and often use tools like Lean or Six Sigma to drive continuous improvement. This role typically requires strong leadership, problem-solving skills, and knowledge of process improvement methodologies.

How does a manager operational excellence typically collaborate with cross-functional teams to drive process improvements?

Managers of Operational Excellence work closely with various departments such as production, quality, finance, and IT to identify inefficiencies and implement best practices. They often lead workshops, facilitate root cause analyses, and coordinate continuous improvement initiatives that require input from different functional areas. Effective communication and stakeholder engagement are essential, as these managers must align diverse teams around common goals and encourage a culture of ongoing improvement. This collaborative approach not only helps achieve operational targets but also fosters strong working relationships across the organization.

What is the difference between Manager Operational Excellence vs Continuous Improvement Manager?

AspectManager Operational ExcellenceContinuous Improvement Manager
Primary FocusOptimizing overall operational processes and strategic initiativesImplementing specific process improvements and incremental changes
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma, Kaizen certifications common
Work EnvironmentCross-departmental, strategic planningProject-based, team-focused
Industry UsageManufacturing, healthcare, financeManufacturing, service industries, logistics

The Manager Operational Excellence role typically involves overseeing broad strategic initiatives to improve overall efficiency across departments, often requiring higher-level certifications and strategic planning skills. In contrast, the Continuous Improvement Manager focuses on implementing specific process improvements and incremental changes within teams or projects. Both roles share similar certifications and industry usage but differ mainly in scope and strategic involvement.

What are the key skills and qualifications needed to thrive as a manager operational excellence, and why are they important?

To thrive as a Manager Operational Excellence, you need a solid background in process improvement methodologies (such as Lean or Six Sigma), analytical problem-solving, and a relevant bachelor's degree—often in business or engineering. Familiarity with process mapping tools, data analytics platforms, and certifications like Lean Six Sigma Black Belt are typically expected. Strong leadership, communication, and change management skills set outstanding candidates apart in this role. These competencies are crucial for driving efficiency, fostering continuous improvement, and ensuring sustainable organizational success.

What is a manager operational excellence?

A Manager of Operational Excellence is responsible for leading initiatives that improve an organization's processes, efficiency, and productivity. They use methodologies like Lean, Six Sigma, and continuous improvement to identify areas of waste or inefficiency and implement solutions. This role often involves working cross-functionally to drive change, train teams, and ensure that best practices are adopted throughout the organization. The goal is to enhance performance, quality, and customer satisfaction while reducing costs.
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Infographic showing various Manager Operational Excellence job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,249 per year, or $22.2 per hour.

Sr. Manager, Operational Excellence PSD

University of Pittsburgh Physicians

Pittsburgh, PA • On-site

Full-time

Posted 9 days ago


Job description

UPMC University of Pittsburgh Physicians ishiring a Full-Time Sr. Manager, Operational Excellence to help support Scheduling Services.

Hours: Monday through Friday, 8:00 am to 5:00 pm

Location: Quantum, Hybrid

Purpose:
Under the general direction of the Scheduling Services Executive Administrator, the Senior Manager, Operational Excellence, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction regarding UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Senior Manager, Operational Excellence, Scheduling Services will continually improve the patient experience based on the Voice of Customer / patient feedback as well as input from Physicians, Practice Staff and Business Partners across UPMC providing improvements needed. The Senior Manager, Operational Excellence, Scheduling Services will implement new technology and programs to meet patient and employee needs, as well as UPMC initiatives. The Senior Manager, Operational Excellence, Scheduling Services is accountable for the implementation of UPMC Scheduling Services portfolio of strategic projects, including process, performance improvement and business transformation initiatives. The Senior Manager, Operational Excellence, Scheduling Services will provide leadership and accountability across the continuum of assigned Scheduling Services initiatives, ensuring a clear understanding of value, scope, methodology, overarching goals, and project plan in order to achieve targeted result for enhanced business value. The Senior Manager, Operational Excellence, Scheduling Services will plan and lead projects that align to the vision for Scheduling Services comprehensive performance objectives while effectively building collaborative partnerships across the various Service Lines as well as the IDFS.
Responsibilities:

  • Lead a team, work as part of a team, or individually on projects to streamline and / or improve departmental processes as well as on projects and programs to redesign highly complex, multi-departmental work systems, establishing and maintaining a clear vision of business rationale, value, scope, and goals.
  • Work collaboratively with key stakeholders to document project concept/scope and clarify project objectives, including interpretation and translation of leadership vision and directives into tactical & strategic plans. Defines/captures project measures to be tracked by the responsible business owners.
  • Analyze the impact of potential changes on existing processes and organizational structures and, when necessary, act as a change agent to lead, facilitate, and manage change within impacted departments.
  • Proficiently recommend and utilize best practices and skills in Lean/Six Sigma improvement, project/program management, Human sigma (i.e., organizational change management), group/meeting facilitation, and formal presentation development/delivery; conduct staff/team member training and coaching in these same skill areas as required.
  • Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures. Develop cross-functional, change management and implementation strategies; ensure that all participating parties have committed to effective implementation of the processes and procedures.
  • Demonstrate creative problem-solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution and generate business value.
  • Address and provide project/program management and/or oversight, for the various requirements, including specific/complex requirements, of both incremental business process improvement and large business transformational efforts as required within the established project scope.
  • Direct and support daily staff functions related to the UPMC Scheduling Services Operational Excellence Team, including preparation and administering of performance evaluations. Facilitate staff meetings at established intervals, as well as one on one meetings with staff as appropriate.

Bachelor's degree major in engineering, business, mathematics, statistics, health care, management, or related field. Master's degree preferred. Seven years of experience in operations or operations improvement or operations improvement consulting (may include up to 2 years in operational financial analysis).

Five years of experience in data-based process improvement (eg. Six Sigma process improvement) and/or project management of related efforts.

Four years of experience in a customer service leadership or healthcare leadership role.

PMI's PMP Certification or successful completion of UPMC's Ulearn Project Management Training series required within one year of hire.

Green Belt certification in UPMC's Lean Six Sigma Training program or a comparable program meeting ASQ's Green Belt certification standard required within one year of hire.

Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service. Leadership skills to manage and motivate team members to provide a high level of service excellence. Proven success in finding innovative solutions to enhance the patient experience.
Licensure, Certifications, and Clearances:

  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran