Job SummaryWe are looking for a proactive and tech-savvy Restaurant Technology Manager (Operations Specialist) to join our team. In this role, you will be the go-to person for managing and supporting the restaurant's technology systems and operational processes. Your expertise will ensure seamless integration of hardware, software, and network infrastructure to optimize restaurant performance, enhance guest experiences, and support daily operations.
The ideal candidate is passionate about technology, enjoys troubleshooting, and thrives in a dynamic environment where innovation meets service.Location: Multiple Restaurant Locations - Southeast MichiganReports To: Owner/Operator or Designated SupervisorPosition SummaryWe are seeking a highly motivated and technically skilled Restaurant Technology Manager to support restaurant technology, equipment systems, and operational excellence across a multi-unit McDonald's organization.This role serves as the primary technical resource for restaurant management teams, ensuring that restaurant technology systems operate efficiently and effectively. The OTP will troubleshoot hardware and software issues, coordinate with vendors, support new technology rollouts, assist with restaurant openings and remodels, and help drive operational performance through technology solutions.The ideal candidate combines strong technical abilities with excellent communication skills and a passion for supporting restaurant operations.Key Responsibilities Restaurant Technology SupportTroubleshoot and resolve issues related to:Point-of-Sale (POS) systemsSelf-Order KiosksDigital Menu BoardsDrive-Thru TechnologyMobile Order & Pay systemsDelivery integration platformsRestaurant Wi-Fi and network infrastructureTimekeeping and labor management systemsBack-office systems and reporting toolsEquipment & Systems ManagementCoordinate service and repairs with approved vendors.Monitor technology uptime and system performance.Assist with preventative maintenance planning.Support installation and replacement of technology equipment.Maintain inventory of technical equipment and assets.Operations SupportPartner with restaurant management teams to identify opportunities for improved operational efficiency.Support new restaurant openings, remodels, and major technology upgrades.Assist with implementation of McDonald's technology initiatives.Ensure restaurants comply with technology standards and security requirements.Training & DevelopmentTrain managers and crew on technology systems and best practices.Create simple reference guides and training materials.Provide ongoing coaching to restaurant leadership teams.Project ManagementLead and coordinate technology-related projects.Work with suppliers, contractors, and McDonald's support teams.Track project timelines and ensure successful completion.