Temporary Restaurant Technology Jobs (NOW HIRING)

Job Summary:
BJ's Restaurants, Inc. is a team of passionate individuals dedicated to creating great food and memorable experiences. The Help Desk Analyst role involves providing first-level technical support to ensure proper restaurant technology operation, assisting team members with various hardware and software issues, and maintaining business continuity.
Responsibilities:
• Able to quickly analyze a situation and provide/coordinate either a temporary or permanent countermeasure
• Utilize diagnostic utilities to aid in troubleshooting
• Identify and learn appropriate software and hardware used and supported by the organization
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Perform hands-on repairs, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform hands-off repairs (via telephone and without dial-in tools), including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform user account administration in various systems
• Image and configure new user workstations and laptops
• Field incoming help requests from restaurants and field team members via help desk tracking tools, telephone and e-mail in a professional manner
• Ensure appropriate attention and escalation of customer problems by documenting the impact to the customer and assigning an appropriate priority and resolution target.
• Create and update knowledge base articles
• Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made. Document what actions were taken through to the final resolution
• Perform post-resolution follow-ups to requests for assistance
• Prioritize and escalate issues (when required) to the appropriate experienced team members, management and/or vendor
• Maintain communication with the escalation groups, regarding issues and their tracking/resolution
• Coordinate warranty repair with approved vendors/partners. Test repairs to ensure problem has been adequately resolved
• Update daily status reports and shift handover reports
• Establish and maintain a helpful positive rapport, efficient working relationship with all levels of management, restaurant teams, and fellow team members
• Must be willing to work holidays, weekends and evenings as required to cover the span of hours that our restaurants are operating.
Qualifications:
Required:
• Associate degree or equivalent business/industry training and experience required
• Minimum of 2 years experience in a technical support role is preferred
• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, wireless access points, printers
• Exceptional written and oral communication skills
• Exceptional interpersonal and customer service skills, with a focus on rapport-building, listening capabilities
• Strong documentation skills
• Ability to conduct research into a wide range of technology issues, as required
• Detail oriented with proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency, in a high-performance environment
• Experience with desktop and server operating systems including Windows 7/Windows 10 OS
• Knowledge of network basics
• Experience working in a team-oriented, collaborative environment. Ability to present ideas in a team environment
• Highly motivated and self-directed
• Strong analytical skills are required in order to diagnose, troubleshoot, and resolve issues
Preferred:
• Minimum of 2 years experience in a technical support role is preferred
• Knowledge of restaurant POS systems preferred
• ITIL, MCP, A+, Network+ certification
• Computer Science degree
• Retail/ Hospitality with multi-unit organization
Company:
BJ's Restaurants, Inc. is an American restaurant chain having a brewery on the premises. Founded in 1978, the company is headquartered in Huntington Beach, USA, with a team of 10001+ employees. The company is currently Late Stage.