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Athens Micro

Customer Service Representative

Watkinsville, GA · On-site

$14.25 - $19.50/hr

In operation since 1983, we are the largest and most reputable managed service provider in the area. The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right ...

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How much do managed service provider jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for managed service provider in the United States is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.52 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a Managed Service Provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the Managed Service Provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a Managed Service Provider job?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

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Managed Service Provider jobs near you
Network Automation Engineer (Service-Provider)

Network Automation Engineer (Service-Provider)

Syringa Networks LLC

Boise, ID • On-site

Full-time

Re-posted 29 days ago

Job description

Description:

We're hiring a Network Automation Engineer to build our network automation platform. This is a NetDevOps role with a network domain focus. You’ll write production code, build tooling, and establish DevOps practices to automate a service provider network.

Candidates must be able to work from the Boise, ID office on a regular basis. Preference will be given to those currently residing in or able to reliably commute to the Boise area.

What You'll Do: (Team Objectives)

  • Design and build production network automation platforms using Python and Jinja2
  • Implement and operate our Network Source of Truth (schema design, version control and data modeling)
  • Develop CI/CD pipelines with testing, validation, and rollback mechanisms
  • Develop integrations between network systems and organizational data sources (APIs, data synchronization, automation workflows)
  • Define data models, schemas, and validation rules for network configuration
  • Implement compliance checks, drift detection, and self-service tooling
  • Interface with other teams across the company to integrate necessary tooling
  • Drive network data standardization and establish operational documentation
Requirements:

Required Experience

Software Development & DevOps

  • Strong Python development skills
  • Proficiency with Jinja2 templating and YAML/JSON data structures
  • Experience with Python network libraries (Nornir, Napalm, Netmiko, or similar)
  • CI/CD practices, Git workflows, and infrastructure as code principles
  • Production automation experience with operational discipline, security controls, and best-practice alignment
  • Working knowledge of REST APIs, data validation, authentication mechanisms, and testing frameworks

Network Domain Knowledge

  • Working understanding of IP networking, routing, and switching fundamentals
  • Ability to read and understand network configurations
  • Familiarity with dynamic routing protocols such as BGP, OSPF, or IS-IS
  • Comfortable translating network requirements into code

Highly Desirable

  • Graph database experience and infrastructure-as-code version control practices
  • Netbox, Nautobot, or Infrahub experience
  • Service provider environments or carrier-grade networks
  • Ansible or other configuration management platform
  • Go, Rust, or additional scripting languages
  • MPLS, segment routing, EVPN/VXLAN architectures
  • Network telemetry and observability tooling
  • Cisco IOS XR/XE proficiency
  • Relevant network or automation certifications