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Managed Service Provider Jobs in Michigan (NOW HIRING)

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

About Detroit IT Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...

OnPoint

Provider Network Manager

Allegan, MI · Hybrid

$70K - $97K/yr

Master's degree required with Public Administration or Human Services field. * Independent worker ... The Provider Network Manager is responsible for the supervision of OnPoint's Contract Specialist ...

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XFER Communications, Inc.

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Service Desk Technician

Detroit, MI · On-site

$17 - $22/hr

Previous MSP (Managed Service Provider) experience. Why Work at XFER? * Career Growth: Designed as ... a stepping stone into engineering, project leadership, and account management roles. * Training and ...

XFER Communications, Inc.

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Service Desk Technician

Livonia, MI · On-site

$17 - $22/hr

Previous MSP (Managed Service Provider) experience. Why Work at XFER? * Career Growth: Designed as ... a stepping stone into engineering, project leadership, and account management roles. * Training and ...

XFER Communications, Inc.

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Service Desk Technician

Ann Arbor, MI · On-site

$17 - $22/hr

Previous MSP (Managed Service Provider) experience. Why Work at XFER? * Career Growth: Designed as ... a stepping stone into engineering, project leadership, and account management roles. * Training and ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Prior experience in a Managed Service Provider (MSP) environment. This position works in our Rochester office with some flexibility of working at home at times (based on WFH policy). Salary ...

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How much do managed service provider jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for managed service provider in Michigan is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.39 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a Managed Service Provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the Managed Service Provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a Managed Service Provider job?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are the most commonly searched types of Managed Service Provider jobs in Michigan? The most popular types of Managed Service Provider jobs in Michigan are:
What are popular job titles related to Managed Service Provider jobs in Michigan? For Managed Service Provider jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Managed Service Provider jobs in Michigan look for? The top searched job categories for Managed Service Provider jobs in Michigan are:
What cities in Michigan are hiring for Managed Service Provider jobs? Cities in Michigan with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,205 per year, or $23.7 per hour.
Managed Service Specialist

Managed Service Specialist

J.L. Nick & Associates

Ann Arbor, MI • On-site

Full-time

PTO

Re-posted 22 days ago

Job description

Welcome to Mann IT, where we lead the charge in IT managed services! Our innovative and comprehensive solutions empower organizations to thrive in the digital era. With a commitment to kindness and customer satisfaction, our team of skilled customer service technicians is dedicated to excellence and innovation.
Position Overview:
Join the Mann IT family as a Managed Service Specialist and be the hero our clients need! If you're a proactive, tech-savvy individual who loves solving problems and making people smile, this is the perfect role for you. Dive into a world where you'll tackle on-site troubleshooting, handle help desk tickets like a pro, and take on exciting projects. Plus, you'll get to learn and master new technologies, including the latest in cybersecurity tools and strategies.
Your Superpowers:
  1. Client Interaction:
  • Be the friendly face our clients can count on, listening with empathy and patience.
  • Communicate tech stuff in plain English, without the jargon, and be ready to explain things multiple times if needed.
  • Celebrate the diverse backgrounds and skills of our clients, making them feel confident and respected.
  1. On-Site Installations:
  • Perform superhero-level on-site installations of hardware, software, and network systems.
  • Ensure seamless integration of cutting-edge technologies with existing infrastructures.
  1. Help Desk Support:
  • Respond to help desk tickets with lightning speed and efficiency.
  • Troubleshoot hardware and software issues remotely or on-site, minimizing client downtime.
  • Follow our easy-to-use procedures for ticket, time, and expense entries.
  1. Technical Documentation:
  • Keep meticulous records of your on-site installations and configurations.
  • Provide detailed and clear reports and updates to clients and internal teams.
  1. Team Collaboration:
  • Work with our dynamic team to solve complex technical puzzles and create innovative solutions.
  1. Training and Education:
  • Offer basic training to end-users on shiny new IT systems and technologies.
  • Stay on top of industry trends to contribute to our company's ongoing development and security initiatives.
  1. Physical Requirements:
  • Lift and carry up to 20 pounds of equipment (channel your inner superhero!).
  • Perform tasks that may require bending, stooping, and reaching.
  • Occasionally climb ladders and use lift equipment.
  • Spend most of the day standing while on-site.
  • Complete other exciting tasks as assigned by management.

Qualifications:
  • Minimum of 1 year of experience in IT support, on-site installations, and help desk functions.
  • Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools.
  • Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask).
  • Strong knowledge of operating systems, networks, and IT security.
  • Excellent communication and interpersonal skills, with an emphasis on patience and humility.
  • Ability to work independently and as part of an awesome team.

Perks:
  • Unlimited vacation! That's right, take the time you need to recharge and come back ready to rock.
  • Unlimited Sick and Mental -because we believe that when you're at your best, both mentally and physically, you can do your best work. Take the time you need to recharge and come back stronger, knowing that your health always comes first.

A Quick Note About Timing:
We might not have an exact opening with your name on it today-but that doesn't mean we won't tomorrow. We're actively building a pipeline of talented people we can call on as our team grows. Think of this as your chance to get on our radar early. If you're a good fit, we'll keep the conversation going!
Mann IT is an equal-opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. Ready to embark on this adventure with us? Apply now and let's make IT magic together!

Apply