ZipRecruiter

Log In

1

Managed Service Provider Jobs in Rochester Hills, MI

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

About Detroit IT Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Prior experience in a Managed Service Provider (MSP) environment. This position works in our Rochester office with some flexibility of working at home at times (based on WFH policy). Salary ...

next page

Showing results 1-20

All JobsManaged Service Provider JobsManaged Service Provider Jobs in Rochester Hills, MI

Managed Service Provider information

See Rochester Hills, MI salary details

$13

$24

$37

How much do managed service provider jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for managed service provider in Rochester Hills, MI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a Managed Service Provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the Managed Service Provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a Managed Service Provider job?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are popular job titles related to Managed Service Provider jobs in Rochester Hills, MI? For Managed Service Provider jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Managed Service Provider jobs in Rochester Hills, MI look for? The top searched job categories for Managed Service Provider jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Managed Service Provider jobs? Cities near Rochester Hills, MI with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 2% As Needed, 86% Full Time, 6% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

Project System Admin for Managed Services Provider

Huntington Technology Inc

Bingham Farms, MI • On-site

$64K - $75K/yr

Full-time

Posted 20 days ago

Job description

 
As a Systems Admin on the Project Team for Huntington Technology, you will play a key role in identifying, analyzing, and implementing technology solutions to address business challenges and opportunities. You will report to the Technical Delivery Manager and will collaborate closely with cross-functional teams to understand and gather business requirements, assess technology options, and drive the successful implementation of IT projects across the organization.
Primary Responsibilities include:
 
  • Responsible for solving client technical issues by providing the highest level of technical support.
  • Have the ability to build out Hypervisor & ESX environments
  • Have the ability to build out, migrate, and upgrade Windows server environments.
  • Have a solid understanding of AD, DHCP, DNS, GPO, IIS, and other Windows Server roles.
  • Have the ability to configure firewalls (FortiGate, Cisco, and SonicWALL experience preferred.)
  • Have the ability to setup VPN and understanding of using Cisco DUO with those configurations.
  • Maintain customer loyalty by serving clients above and beyond their expectations.
  • Take ownership of issues and see them through to resolution.
  • Have a high sense of urgency and a get-it-done attitude.
  • Support customers over the phone in a remote setting and on-site at client locations.
  • Advocate for our clients to better meet their needs.
  • Reliability, showing up to work when scheduled and showing up on time. Our clients demand a very high level of reliability from our staff.
  • Create detailed documentation on steps taken to identify and remediate issues.
Overall Job Requirements:
 
  • Excellent customer service and communication skills to work effectively with clients, team members, and vendors
  • Practical problem-solving skills and solid troubleshooting skills are must
  • Strong working knowledge of Windows 11, Windows Server, and previous versions of Windows desktop/server OS is essential.
  • Experience with Linux, OSX, iOS, and Android also helpful.
  • Understanding of how Windows Professional machines function in an Active Directory/Azure/Entra environment.
  • Working knowledge of Microsoft Office 365, SharePoint, Teams, as well as other common desktop software across our clients such as Adobe Acrobat and Intuit QuickBooks
  • Ability to learn, understand, and troubleshoot industry line of business applications such as PC Law, TimeMatters, SolidWorks, PracticeWorks, UltraTax, etc
  • Working knowledge of Network fundamentals and TCP/IP. We’re going to specifically ask this during the interview process. You should brush up on these skills now.
  • Strong troubleshooting skills to identify and think through technical problems.
  • Understanding of network and computer technologies including desktop hardware and software, VPN clients, antivirus, EDR/MDR, email systems, computer security, and data transfer/migrations.
  • Must be able to set priorities, solve problems, and handle multiple tasks in a fast-paced environment.
  • Provide clear and concise documentation of all work activities and accurate time keeping.
  • Required to present clear ideas, concepts, and detail issues verbally and in writing.
  • Practice good follow-through techniques to ensure proper resolution of issues.
  • Ability to work on his/her own, as well as function as part of our team.
Experience:
 
  • 6+ years computer & network admin support preferred
  • Managed Service Provider (MSP) experience is VERY preferred
  • Computer related degree or certifications (MCITP: Desktop, A+, N+, CompTIA) are an advantage but not required.
  • Knowledge of Professional Services (Autotask), Remote Management/Monitoring tools (Datto RMM), and documentation platforms (ITGlue) are a plus!
Education:
 
  • Bachelor’s degree in relevant field preferred; being able to demonstrate the ability is all that matters though.