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Managed Service Provider Jobs in Rochester Hills, MI

Auxiom

Service Desk Technician Level 2

Rochester, MI · On-site

$55K - $70K/yr

Prior experience in a Managed Service Provider (MSP) environment. This position works in our Rochester office with some flexibility of working at home at times (based on WFH policy). Salary ...

Deloitte

Manager - Finance Managed Services

Detroit, MI · On-site

... managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and ... and provide clear guidance to others The team Our Enterprise Operations as a Service Finance ...

OneStream Software

Cloud DevOps Engineer

Rochester, MI · On-site

$48.50 - $66.50/hr

Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS provider. * Experience supporting cloud-native applications and containerized workloads on Kubernetes ...

OneStream Software

Cloud DevOps Engineer

Birmingham, MI · On-site

$50.25 - $69/hr

Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS provider. * Experience supporting cloud-native applications and containerized workloads on Kubernetes ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology ...

Deloitte

Senior Manager - Finance Managed Services

Detroit, MI · On-site

$107K - $147K/yr

... and provide clear guidance to others The team Our Enterprise Operations as a Service Finance ... Experience leading managed services, business process outsourcing, or Finance Operate solutions in ...

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How much do managed service provider jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for managed service provider in Rochester Hills, MI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are popular job titles related to Managed Service Provider jobs in Rochester Hills, MI? For Managed Service Provider jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Managed Service Provider jobs in Rochester Hills, MI look for? The top searched job categories for Managed Service Provider jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Managed Service Provider jobs? Cities near Rochester Hills, MI with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

Service Desk Technician Level 2

Auxiom

Rochester, MI • On-site

$55K - $70K/yr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time
Description
The Service Delivery Technician provides advanced technical support to Auxiom clients, ensuring reliable resolution of complex issues and a seamless client experience. This role handles escalated service desk tickets, mentors Level 1 technicians, and supports a wide range of systems including servers, networking, firewalls, cloud platforms, and end-user devices. The Service Delivery Technician is critical in maintaining client trust by delivering solutions efficiently, documenting accurately, and contributing to continuous improvement across the support team.
Requirements
Core Responsibilities
Client Service & Delivery
  • Serve as an escalation point for client issues that cannot be resolved by Level 1 technicians.
  • Provide advanced troubleshooting and support across Microsoft 365, Windows Servers (IIS, Exchange, Active Directory), Palo Alto, Juniper, Windows desktop, and Apple/Mac systems.
  • Support client environments, including VPNs, firewalls, backups, and restores.
  • Access and support client devices and systems remotely using Datto RMM and automation tools.
  • Maintain professional, client-friendly communication by phone, email, and chat.
  • Participate in an on-call rotation to provide 24x7x365 emergency support.
  • Document client interactions, troubleshooting steps, and resolutions accurately in AutoTask PSA.
  • Create and maintain client-facing documentation to ensure reliability and usability.

Team Collaboration & Mentorship
  • Mentor and guide Level 1 technicians, offering training and support to improve their skills.
  • Assist with project work as assigned, providing technical expertise and execution.
  • Participate in meetings with vendors and internal teams to coordinate on client issues.
  • Contribute to team process and procedure documentation for consistency and efficiency.

Quality & Process Responsibilities
  • Ensure tickets and documentation reflect professional, complete, and accurate resolution details.
  • Use system monitoring to proactively identify and resolve issues across servers, desktops, and networks.
  • Support improvements in service delivery by identifying recurring technical problems and contributing to knowledge-sharing efforts.

Key Metrics of Success
  • Client escalations are resolved efficiently, minimizing disruption.
  • Level 1 technicians are mentored effectively, reducing repeat escalations.
  • Tickets and documentation meet Auxiom's standards of accuracy and professionalism.
  • SLA compliance and client satisfaction remain consistently high.
  • Demonstrates strong technical depth while maintaining a client-first service approach.

Qualifications & Experience
  • Minimum two years' experience on a service desk/help desk team with ticketing systems.
  • Strong troubleshooting skills for complex issues across servers, networking, and desktops.
  • Bachelor's degree in IT (or related field) or equivalent experience.
  • Two to three years' experience supporting Windows Server environments (Active Directory, File and Storage Services, Remote Desktop Services).
  • Experience with Windows desktop environments, printers, and Outlook/email configuration (Exchange, IMAP, SMTP).
  • Solid understanding of networking technologies (TCP/IP, DNS, DHCP, wireless).
  • Strong knowledge of backup and recovery practices.
  • Ability to work independently, prioritize tasks, and manage multiple priorities.
  • Excellent client relations skills - empathetic, attentive, and effective in communication.
  • Ability to mentor junior technicians.

Preferred Qualifications
  • Knowledge of Apple devices (Mac OS, iOS) and systems.
  • Experience with MS SQL Server (2008+).
  • Certifications such as Network+, MCP, Palo Alto, or Juniper.
  • Prior experience in a Managed Service Provider (MSP) environment.

This position works in our Rochester office with some flexibility of working at home at times (based on WFH policy).
Salary Description
$55,000 to $70,000 Annually

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