ZipRecruiter

Log In

1

Managed Service Provider Jobs in Rochester, MI (NOW HIRING)

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

About Detroit IT Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and ...

Detroit IT

Service Desk Technician

Birmingham, MI · On-site

Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...

Deloitte

Manager - Finance Managed Services

Detroit, MI · On-site

... managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and ... and provide clear guidance to others The team Our Enterprise Operations as a Service Finance ...

next page

Showing results 1-20

All JobsManaged Service Provider JobsManaged Service Provider Jobs in Rochester, MI

Managed Service Provider information

See Rochester, MI salary details

$13

$24

$37

How much do managed service provider jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for managed service provider in Rochester, MI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What cities near Rochester, MI are hiring for Managed Service Provider jobs?

Cities near Rochester, MI with the most Managed Service Provider job openings:

Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Rochester, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

Service Desk Coordinator

Birmingham, MI • On-site

Detroit IT
See more jobs at Detroit ITexternal

Full-time

Re-posted 6 days ago

Job description

Job Description: 


Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of requests.


Job Responsibilities:


  • Answer calls in a timely, friendly, and professional manner.
  • Evaluate, prioritize, and communicate service requests within the Service Level Agreement (SLA).
  • Responsible for the scheduling of technician’s on-site visits.
  • Communicate and escalate any major system issues (Severity 1).
  • Responsible for service desk time tracking accuracy.
  • Review and understand ticket requirements and capture missing information.
  • Communicate daily with clients regarding ticket status and plan of action.
  • Follow up with any on-site visits to ensure the highest level of customer satisfaction.


Job Requirements:


  • Excellent communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Ability to understand technologies that are sufficient to making assignment decisions.
  • Strong organization skills.
  • Strong interpersonal skills but aggressive in managing expectations.
  • Motivated and task oriented.


Required Education/Technical Skills:


  • Bachelor’s Degree in Information Technology, Business Administration, or a related field preferred. 
  • Previous employment in a corporate environment.
  • A+ certification is a plus.

About Detroit IT


Detroit IT is a managed service provider with offices in Birmingham and Detroit Michigan. Since 2001, we have been providing IT support, IT consulting, cloud solutions, and networking to some of Michigan's best companies.