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Managed Service Provider Jobs in Rochester, MI (NOW HIRING)

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology ...

BAE Networks

Be Seen First

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy, Michigan. We partner with businesses across the region to build, manage, and support their technology ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

Were an IT and cybersecurity managed service provider. That means were trusted with our clients most critical systems, the technology that keeps their businesses running, and the security that keeps ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that ...

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All JobsManaged Service Provider JobsManaged Service Provider Jobs in Rochester, MI

Managed Service Provider information

See Rochester, MI salary details

$13

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How much do managed service provider jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for managed service provider in Rochester, MI is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are popular job titles related to Managed Service Provider jobs in Rochester, MI? For Managed Service Provider jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Managed Service Provider jobs in Rochester, MI look for? The top searched job categories for Managed Service Provider jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Managed Service Provider jobs? Cities near Rochester, MI with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Rochester, MI as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

IT Systems Engineer - Tier 3

STACK Cybersecurity

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

About the Company
STACK Cybersecurity is a 20-year full-service Managed Service Provider (MSP) as well as a growing Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions.
About the Role
We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging.
Requirements
Responsibilities & Qualifications:
  • Advanced Windows Technical Support relating to common technical issues involving Microsoft's core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
  • Support of Backup Solutions and Processes
  • Advanced Network Support - Layer 3 and above
  • Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
  • Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
  • Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

Knowledge of Cybersecurity Tools:
  • Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

Problem-Solving Under Pressure:
  • Apply problem-solving skills effectively even in high-pressure situations.
  • Prioritize and address security incidents promptly.

Effective Communication:
  • Present security findings and recommendations to senior leadership.
  • Excellent written and verbal communication skills.

Attention to Detail and Organization:
  • Strong attention to detail when analyzing security data.
  • Organize findings and create comprehensive reports.

Independence and Teamwork:
  • Work independently on security tasks.
  • Collaborate effectively within a team environment.
  • Deadline and detail-oriented
  • Proficiency in English
  • Excellent communication skills
  • Requires on-time, present work ethic
  • After-hours work may be required to accomplish tasks
  • Weekend work may be required to accomplish tasks
  • On-Call rotation participation will be required

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

Apply