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Remote Managed Service Provider Jobs in Michigan

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

HMG Careers

Remote Sales and Service Advisor

Jasper, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Sales and Service Agent Remote

Saginaw, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Burt, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Bath, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Empire, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are the most commonly searched types of Managed Service Provider jobs in Michigan? The most popular types of Managed Service Provider jobs in Michigan are:
What are popular job titles related to Remote Managed Service Provider jobs in Michigan? For Remote Managed Service Provider jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Michigan look for? The top searched job categories for Remote Managed Service Provider jobs in Michigan are:
What cities in Michigan are hiring for Remote Managed Service Provider jobs? Cities in Michigan with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in Michigan as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 6% In-person, and 94% Remote job distribution.
Oracle Service Delivery Manager

Oracle Service Delivery Manager

Centroid Systems, Inc.

Troy, MI • On-site, Remote

Full-time

Posted 15 days ago

Job description

For 20- plus years Centroid has helped complex companies accelerate their digital transformation by implementing and managing Cloud-based business solutions. We specialize in advisory, deployment, migration, integration and managed services. Our goal is to provide superior service to our clients while providing our employees with continued growth and success.
Position Description:
The SDM is responsible for managing and developing Centroid's support relationship and the delivery of Centroid's managed service offerings across multiple client engagements. Establishing and maintaining strong client relationships is key in order to certify Centroid as a trusted advisor and proponent of our customers' business goals. The SDM plans and deploys support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met. This role also includes an account management component by providing the link among projects, programs, clients, and support resources with the intent to grow client relations and Centroid's footprint.
Location: 100% Remote
Employment Type: Full Time
Day to Day Responsibilities:
  • Coordination of support resources, as well as, facilitating the communication with customers, internal partners and vendors.
  • Lead team training to ensure team is familiar with IT service delivery processes and best practices. Maintain knowledge set and capabilities of team functions,
  • Operations Support and People Management.
  • Manage and Oversee 24x7 Support Operations delivered by a Global Team.
  • Design and follow appropriate governance model/plan for SLA based support contracts.
  • Drive cross-functional interaction to ensure successful and timely delivery of high-quality support services.
  • Ensure that systems, processes and methodologies, as specified, are followed to ensure effective monitoring, control and support of service delivery.
  • Manage regular internal and customer facing operational reporting including system uptime and utilization, incident management, resource forecasting and utilization and overall account status.
  • Responsible for timely and accurate monthly billing in accordance with the clients' contract. This includes regular reviews and management of resources time and timesheets.
  • Define and implement the required processes to enable the functioning of a global support center.
  • Ensure excellence in service delivery to ensure customer satisfaction and minimize down time. Identify areas for process improvement to ensure that teams are improving performance and service quality. Lead efforts at client engagements and across Centroid to implement and measure the improvements.
  • Onboarding of new Managed Services clients to the Centroid delivery team.
  • Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
  • Communicate potential needs for change orders with clients based upon new support needs or projects.
  • Maintain knowledge of the latest industry technologies and Centroid Service Offerings.
  • Work with Centroid Consulting and Sales organizations on sales pursuit for Managed Services opportunities.

Required Skills:
  • A minimum of 10 years of applicable industry experience in delivering Enterprise IT Services.
  • 3 to 5 years managing teams as part of an IT Service Delivery organization.
  • Must have experience managing Oracle projects.
  • Proven ability to manage multiple accounts and engagements across multiple industries and technologies.
  • Demonstrable experience managing customers and delivery of IT services.
  • Proven people management skills.
  • Must possess strong written and oral communication skills

Preferred Skills:
  • ITIL Service Delivery qualification is desirable.
  • Expertise in Oracle application, database and infrastructure solutions, cloud, systems integration - strongly preferred.
  • Experience working multiple Cloud service providers including AWS, Google Cloud,

Education:
  • Bachelors Preferred

Apply