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Ubiquiti Support Jobs (NOW HIRING)

Ubiquiti

Rapid Response Support Specialist

Chicago, IL · On-site

$50K - $75K/yr

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and ... In this role, you will serve as a first point of technical triage for incoming support calls ...

Ubiquiti

Rapid Response Support Specialist

Chicago, IL

$50K - $75K/yr

Strong interest in networking technology, Ubiquiti products, and customer support * Foundational to intermediate understanding of networking concepts such as TCP/IP, routing, switching, VLANs, DHCP ...

Ubiquiti

Warranty Specialist

Draper, UT · On-site

$18/hr

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and ... Perform additional duties to support ongoing business needs. What We're Looking For * High school ...

Ubiquiti

Pre-Sales Engineer

Chicago, IL · On-site

$100K - $150K/yr

At Ubiquiti, pre-sales engineering is not a support function-it's a strategic lever. You'll work at the intersection of customers, partners, and product, helping define how modern IT infrastructure ...

Ubiquiti

Pre-Sales Engineer

Chicago, IL · Hybrid

$100K - $150K/yr

At Ubiquiti, pre-sales engineering is not a support function-it's a strategic lever. You'll work at the intersection of customers, partners, and product, helping define how modern IT infrastructure ...

Ksb

IT Support Engineer II

Richmond, VA

Ubiquiti Network Systems: Configure, deploy, and maintain Ubiquiti networking equipment including ... Support Microsoft 365 environments and hybrid cloud configurations Field Operations & Travel

Vulcan Elements

IT Support Specialist

Raleigh, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Ubiquiti: Troubleshoot Ubiquiti UniFi network equipment including switches, access points, and ...

Vulcan Elements

IT Support Specialist

Durham, NC

As an IT Support Specialist, you will be first contact for technical assistance across our office ... Ubiquiti: Troubleshoot Ubiquiti UniFi network equipment including switches, access points, and ...

Curri

Tech Support Engineer I

Ventura, CA · On-site

$70K - $80K/yr

Manage and maintain HQ network infrastructure, including Wi-Fi access points (Ubiquiti/UniFi ... Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning ...

Sugar Bowl Resort

IT Support Specialist

CA · On-site

$28 - $40/hr

... with Ubiquiti networking equipment (APs, switches) at a support level • Experience with or willingness to learn MDM platforms such as Microsoft Intune • Strong understanding of printer ...

GDH

IT Field Tech

Aurora, CO · On-site

Support a variety of technologies, including Cisco/Aruba networking, VSAT, and Ubiquiti Radios. Required skills: 6+ years experience, Strong customer service and communication skills Strong desktop ...

Sugar Bowl Resort

IT Support Specialist

Norden, CA

... Ubiquiti networking equipment (APs, switches) at a support level Experience with or willingness to learn MDM platforms such as Microsoft Intune Strong understanding of printer installation ...

HOISHIK

Level 2 AV Technician

Spring City, PA

$30 - $50/hr

Familiarity with Ubiquiti Unifi networking and Meraki systems. * Experience with rack building ... Standard hours are 9:00 AM - 5:00 PM, but flexibility for after-hours support may be required.

UWorld, LLC

Network & IT Systems Administrator

Coppell, TX · Hybrid

$64K - $87K/yr

Administer and monitor Ubiquiti UniFi routers, switches, and wireless access points across all ... Support cloud infrastructure and hybrid connectivity (Azure AD, Microsoft 365, or equivalent)

HOISHIK

Level 2 AV Technician

Spring City, PA · On-site

$30 - $50/hr

Familiarity with Ubiquiti Unifi networking and Meraki systems. * Experience with rack building ... Standard hours are 9:00 AM - 5:00 PM, but flexibility for after-hours support may be required.

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Ubiquiti Support information

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How much do ubiquiti support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ubiquiti support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Ubiquiti Support?

Ubiquiti Support refers to the technical assistance and customer service provided for Ubiquiti Networks products, such as UniFi, AmpliFi, and EdgeMax devices. Support services include troubleshooting hardware and software issues, helping with network configuration, firmware updates, and providing guidance on best practices. Ubiquiti offers support through online resources, community forums, and direct contact with their support team. This support aims to help users maximize the performance and reliability of their Ubiquiti devices.

What are some common challenges faced by Ubiquiti Support specialists, and how are they typically addressed?

Ubiquiti Support specialists often encounter issues such as troubleshooting complex network configurations, assisting with firmware updates, and resolving connectivity problems across various Ubiquiti devices. These challenges require a strong understanding of networking principles and the ability to communicate technical solutions clearly to users with varying levels of expertise. Support specialists regularly collaborate with engineering teams to escalate unresolved issues and participate in ongoing training to stay updated on new products and features, ensuring effective and timely assistance for customers.

What are the key skills and qualifications needed to thrive as a Ubiquiti Support Specialist, and why are they important?

To thrive as a Ubiquiti Support Specialist, you need a strong background in networking fundamentals, troubleshooting, and familiarity with Ubiquiti hardware and software solutions, typically supported by relevant IT certifications. Experience with UniFi Controller, EdgeOS, and network management tools is essential for diagnosing and resolving client issues efficiently. Excellent customer service, problem-solving abilities, and clear communication skills help build trust and ensure client satisfaction. These competencies are vital to provide effective technical support, maintain network reliability, and foster positive client relationships.

What is the difference between Ubiquiti Support vs Network Technician?

AspectUbiquiti SupportNetwork Technician
CertificationsUbiquiti-specific certifications, general networking knowledgeCompTIA Network+, Cisco CCNA, similar networking certifications
Work EnvironmentSupport centers, remote troubleshooting, on-site installationsOn-site network setup, maintenance, troubleshooting in various environments
Industry UsagePrimarily in networking hardware support, especially Ubiquiti productsBroadly in IT, telecommunications, and networking industries

Ubiquiti Support specialists focus on assisting users with Ubiquiti networking products, often providing remote support and troubleshooting. Network Technicians have a broader role, handling various network hardware and infrastructure tasks on-site. While both roles require networking knowledge and certifications, Ubiquiti Support is more product-specific, whereas Network Technicians work across multiple brands and systems.

More about Ubiquiti Support jobs
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What states have the most Ubiquiti Support jobs? States with the most job openings for Ubiquiti Support jobs include:
What job categories do people searching Ubiquiti Support jobs look for? The top searched job categories for Ubiquiti Support jobs are:
Ubiquiti Support jobs near you
Rapid Response Support Specialist

Rapid Response Support Specialist

Ubiquiti

Chicago, IL • On-site

$50K - $75K/yr

Full-time

Medical, Dental, Vision

Posted 25 days ago

Job description

About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you'll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
The Role
We are looking for a technically curious and customer-focused Rapid Response Support Specialist to join our Site Support team. In this role, you will serve as a first point of technical triage for incoming support calls, helping customers quickly establish impact, gather critical information, and determine the most efficient path toward resolution.
This role is not solely focused on resolving every issue during the initial interaction. Instead, you will be responsible for identifying the severity of each issue, collecting high-value technical details, resolving straightforward issues when possible, and ensuring that more complex cases are escalated with the right context for the assigned engineer.
You will play a critical role in improving the customer experience by setting clear expectations, reducing back-and-forth, and ensuring that escalated cases contain the information needed for efficient troubleshooting. The ideal candidate is calm under pressure, technically sharp, highly organized, and able to communicate clearly with both customers and internal teams.
What You'll Do
  • Triage incoming support calls, callback requests, and follow-ups based on urgency, customer impact, and support eligibility
  • Assess issue severity, identify urgent or business-critical issues, and route cases to the appropriate engineer or escalation path
  • Resolve simple issues during the initial interaction when possible while gathering key technical details for more complex cases
  • Collect and document relevant evidence, including support files, screenshots, logs, device details, timestamps, network information, and customer impact
  • Set clear expectations with customers regarding next steps, follow-up communication, and escalation requirements
  • Summarize and hand off cases clearly so assigned engineers have the context needed to troubleshoot efficiently
  • Identify potential bugs, regressions, unexpected behavior, or product issues that may require Development, QA, or Product review

What We're Looking For
  • Strong interest in networking technology, Ubiquiti products, and customer support
  • Foundational to intermediate understanding of networking concepts such as TCP/IP, routing, switching, VLANs, DHCP, DNS, VPNs, wireless connectivity, and firewalls
  • Ability to quickly assess customer impact and distinguish between critical, high-priority, standard, and informational issues
  • Strong troubleshooting mindset with the ability to ask focused questions, collect useful information, and document findings clearly
  • Excellent verbal and written communication skills, especially when handling urgent or frustrated customers
  • Ability to stay calm, organized, and professional in a fast-paced support environment
  • Collaborative mindset with a strong sense of ownership over both Customer Experience and User Experience

Ideal Education and Experience
  • 1-3+ years of experience in technical support, help desk, network support, NOC, managed services, or a similar technical customer-facing role
  • Hands-on experience troubleshooting networking, wireless, security, camera, VoIP, access control, or business IT environments preferred
  • Experience working with ticketing systems, support queues, call handling, or escalation workflows
  • Familiarity with collecting logs, support files, screenshots, packet captures, or other diagnostic evidence preferred
  • Relevant certifications such as Network+, CCNA, Ubiquiti certifications, or equivalent practical experience are a plus
  • Prior experience supporting business, enterprise, MSP, or multi-site customer environments is preferred

Benefits
  • Latest Ubiquiti gear to build and maintain a home lab
  • Fully paid, high-coverage medical, dental, and vision insurance
  • Opportunity to directly influence products used by millions worldwide
  • Flexible, hybrid work environment

Salary Range
$50,000-$75,000, depending on experience, technical background, and qualifications.

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