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Ubiquiti Support Jobs in Indiana (NOW HIRING)

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

We are committed to training, encouraging, and supporting each other as we work to improve our ... Meraki, Ubiquiti, Spam Filtering, and/or RMM tools experience is desired. · Troubleshooting skills ...

Slate Auto

Manufacturing OT Specialist

Warsaw, IN · On-site

Troubleshooting & Support * Serve as escalation point for Tier 2/3 OT-related issues across ... IE, Stratix, Ubiquiti) * Familiarity with OT cybersecurity principles and tools: * Minimum 3-5 ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools. * Strong communication skills with ...

Recar

Manufacturing OT Specialist

Warsaw, IN

Troubleshooting & Support * Serve as escalation point for Tier 2/3 OT-related issues across ... IE, Stratix, Ubiquiti) * Familiarity with OT cybersecurity principles and tools: * Minimum 3-5 ...

All JobsUbiquiti Support JobsUbiquiti Support Jobs in Indiana

Ubiquiti Support information

What is Ubiquiti Support?

Ubiquiti Support refers to the technical assistance and customer service provided for Ubiquiti Networks products, such as UniFi, AmpliFi, and EdgeMax devices. Support services include troubleshooting hardware and software issues, helping with network configuration, firmware updates, and providing guidance on best practices. Ubiquiti offers support through online resources, community forums, and direct contact with their support team. This support aims to help users maximize the performance and reliability of their Ubiquiti devices.

What are some common challenges faced by Ubiquiti Support specialists, and how are they typically addressed?

Ubiquiti Support specialists often encounter issues such as troubleshooting complex network configurations, assisting with firmware updates, and resolving connectivity problems across various Ubiquiti devices. These challenges require a strong understanding of networking principles and the ability to communicate technical solutions clearly to users with varying levels of expertise. Support specialists regularly collaborate with engineering teams to escalate unresolved issues and participate in ongoing training to stay updated on new products and features, ensuring effective and timely assistance for customers.

What are the key skills and qualifications needed to thrive as a Ubiquiti Support Specialist, and why are they important?

To thrive as a Ubiquiti Support Specialist, you need a strong background in networking fundamentals, troubleshooting, and familiarity with Ubiquiti hardware and software solutions, typically supported by relevant IT certifications. Experience with UniFi Controller, EdgeOS, and network management tools is essential for diagnosing and resolving client issues efficiently. Excellent customer service, problem-solving abilities, and clear communication skills help build trust and ensure client satisfaction. These competencies are vital to provide effective technical support, maintain network reliability, and foster positive client relationships.

What is the difference between Ubiquiti Support vs Network Technician?

AspectUbiquiti SupportNetwork Technician
CertificationsUbiquiti-specific certifications, general networking knowledgeCompTIA Network+, Cisco CCNA, similar networking certifications
Work EnvironmentSupport centers, remote troubleshooting, on-site installationsOn-site network setup, maintenance, troubleshooting in various environments
Industry UsagePrimarily in networking hardware support, especially Ubiquiti productsBroadly in IT, telecommunications, and networking industries

Ubiquiti Support specialists focus on assisting users with Ubiquiti networking products, often providing remote support and troubleshooting. Network Technicians have a broader role, handling various network hardware and infrastructure tasks on-site. While both roles require networking knowledge and certifications, Ubiquiti Support is more product-specific, whereas Network Technicians work across multiple brands and systems.

What are popular job titles related to Ubiquiti Support jobs in Indiana? For Ubiquiti Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ubiquiti Support jobs in Indiana look for? The top searched job categories for Ubiquiti Support jobs in Indiana are:
What cities in Indiana are hiring for Ubiquiti Support jobs? Cities in Indiana with the most Ubiquiti Support job openings:
Ubiquiti Support jobs near you
Infographic showing various Ubiquiti Support job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Technical Support Engineer (Service Desk Engineer)

GadellNet Consulting Services LLC

Indianapolis, IN • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.
We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.
As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.
About the Position:
GadellNet is looking for a skilled and motivated Technical Support Engineer to deliver outstanding customer service and technical expertise through our help desk. You'll work closely with your PODS team to field service requests through chat, phone calls and our ticket system to resolve technical issues and ensure an excellent client experience. We are looking for technically competent problem solvers who insist upon excellence from themselves and are great at following processes and procedures to drive efficiency. This position will work Monday through Friday, 7am - 4pm CST.
GadellNet serves businesses in multiple markets with outsourced technical know-how. Our values -- Make an Impact, 100% Responsibility 0% Excuses, and Grow or Die -- drive every decision we make.
Responsibilities:
  • All Service Desk Engineers are responsible for the following tasks:
    • Provide technical support and exceptional customer service via phone, email, chat (Thread)
    • Review and manage assigned support tickets each day, ensuring all tickets are up to date, actively responded to, and progressing toward resolution in alignment with GadellNet's Manage to Zero (MTZ) concept.
    • Update and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.
    • Daily Time Entry to reflect at least 8 hours per day.
    • Attend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.
    • Participate in an on-call rotation.
    • Meet quarterly KPIs e.g. Tickets Closed per week, average time per ticket, CSAT
    • Actively pursue and obtain relevant technical certifications, reflecting our commitment to the "Grow or Die" value.
    • This role offers a hybrid work model, combining remote work from home with a required number of in-office days for candidates located in proximity to one of our offices.

Requirements:
  • At least two years of experience working as a help desk or service desk engineer (MSP experience preferred).
  • At least two years of experience utilizing, troubleshooting, researching, and/or fixing the following:
    • Windows 10 and above
    • Microsoft 365 Admin Center
      • Entra
      • Exchange
      • SharePoint
      • Teams
      • Licensing
    • Active Directory
    • Windows Server 2012 and above
    • Android and iOS devices
    • Printers/Scanners
    • Microsoft Office Suite
    • TCP/IP and Basic Networking
  • Experience working in a team-oriented, collaborative environment.
  • Ability to manage and prioritize inbound ticket requests submitted via email, chat, or by phone.
  • Ability to conduct research and apply critical thinking to a wide range of computing issues.
  • Ability to work both from a schedule and autonomously.
  • Excellent communication skills, both written and verbal, with a focus on rapport-building, listening, and questioning skills.
  • Ability to present ideas in a user-friendly, business-friendly manner.
  • Proven analytical, problem-solving, and documentation skills.

Desirable Skills:
  • Proficient in the use of:
    • ConnectWise
    • DattoRMM
    • ITGlue
    • Auvik
    • Thread
  • macOS 13 Ventura and above
  • At least two years of experience with business application support (e.g., QuickBooks, Adobe Suite, Bluebeam, Sage, and Autodesk)
  • At least two years of networking support experience (e.g., Meraki, Fortinet, SonicWall, Ubiquiti)

Values:
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.
At GadellNet, we live and celebrate our three core values:
  • Make an Impact
  • 100% Responsibility 0% Excuses
  • Grow or Die

Benefits:
GadellNet also offers the following benefits:
  • Health, vision, and dental insurance.
  • Paid time off, including parental leave and volunteer time
  • Flexible work environment.
  • Access to mental health services.
  • Employee matching donation program.
  • 401k and employer matching.

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
If this role sounds like the right fit for you, we'd love to hear from you. Even if you don't meet every qualification, we encourage you to apply - you might be exactly what we need!

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