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Ubiquiti Support Jobs (NOW HIRING)

Ameta USA

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Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

Experience with Ubiquiti, UniFi, or managed switches * CCTV or access control experience * Remote desktop / remote support tools * Experience working in technical customer support Why Join Ameta?

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

As an IT Support Specialist, you will be the first contact for technical assistance across the ... Ubiquiti UniFi network equipment including switches, access points, and gateways. • Manage ...

W3Global Inc.

Service Manager

Lisle, IL

Technical Troubleshooting & Client Support * Provide remote troubleshooting for complex systems including Crestron, Elan, Ubiquiti UniFi, Control4, Sonos, Barco ClickShare, AV over IP, networking ...

Masterworks

Desktop Support Lead (IT)

Manhattan, NY · On-site

... Ubiquiti • Collaborate with internal development teams to support investors using an in-house developed application • Respond quickly to employee technical issues to boost productivity • Setup ...

ETC Florida

Service Technician / Programmer

Lisle, IL · On-site

$70K - $90K/yr

Prior experience in a Service Technician or customer support role within an AV or integration company. * Manufacturer certifications (Crestron, Control4, Ubiquiti, etc.). * Experience with service ...

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Ubiquiti Support information

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How much do ubiquiti support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ubiquiti support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Ubiquiti Support?

Ubiquiti Support refers to the technical assistance and customer service provided for Ubiquiti Networks products, such as UniFi, AmpliFi, and EdgeMax devices. Support services include troubleshooting hardware and software issues, helping with network configuration, firmware updates, and providing guidance on best practices. Ubiquiti offers support through online resources, community forums, and direct contact with their support team. This support aims to help users maximize the performance and reliability of their Ubiquiti devices.

What are some common challenges faced by Ubiquiti Support specialists, and how are they typically addressed?

Ubiquiti Support specialists often encounter issues such as troubleshooting complex network configurations, assisting with firmware updates, and resolving connectivity problems across various Ubiquiti devices. These challenges require a strong understanding of networking principles and the ability to communicate technical solutions clearly to users with varying levels of expertise. Support specialists regularly collaborate with engineering teams to escalate unresolved issues and participate in ongoing training to stay updated on new products and features, ensuring effective and timely assistance for customers.

What are the key skills and qualifications needed to thrive as a Ubiquiti Support Specialist, and why are they important?

To thrive as a Ubiquiti Support Specialist, you need a strong background in networking fundamentals, troubleshooting, and familiarity with Ubiquiti hardware and software solutions, typically supported by relevant IT certifications. Experience with UniFi Controller, EdgeOS, and network management tools is essential for diagnosing and resolving client issues efficiently. Excellent customer service, problem-solving abilities, and clear communication skills help build trust and ensure client satisfaction. These competencies are vital to provide effective technical support, maintain network reliability, and foster positive client relationships.

What is the difference between Ubiquiti Support vs Network Technician?

AspectUbiquiti SupportNetwork Technician
CertificationsUbiquiti-specific certifications, general networking knowledgeCompTIA Network+, Cisco CCNA, similar networking certifications
Work EnvironmentSupport centers, remote troubleshooting, on-site installationsOn-site network setup, maintenance, troubleshooting in various environments
Industry UsagePrimarily in networking hardware support, especially Ubiquiti productsBroadly in IT, telecommunications, and networking industries

Ubiquiti Support specialists focus on assisting users with Ubiquiti networking products, often providing remote support and troubleshooting. Network Technicians have a broader role, handling various network hardware and infrastructure tasks on-site. While both roles require networking knowledge and certifications, Ubiquiti Support is more product-specific, whereas Network Technicians work across multiple brands and systems.

More about Ubiquiti Support jobs
What cities are hiring for Ubiquiti Support jobs? Cities with the most Ubiquiti Support job openings:
What states have the most Ubiquiti Support jobs? States with the most job openings for Ubiquiti Support jobs include:
What job categories do people searching Ubiquiti Support jobs look for? The top searched job categories for Ubiquiti Support jobs are:
Ubiquiti Support jobs near you
Infographic showing various Ubiquiti Support job openings in the United States as of June 2026, with employment types broken down into 13% Locum Tenens, 6% Internship, 48% As Needed, 22% Temporary, 10% Nights, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Technical Support Specialist

Ameta USA

City Of Industry, CA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

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Job description

Compensation & Benefits

  • Salary: $50,000 – $60,000 per year DOE
  • Paid Time Off (PTO)
  • Paid Sick Days
  • Company Paid Holidays
  • Company-Sponsored Health, Dental & Vision Insurance
  • Company Matching 401(k) Plan
  • Annual Performance Bonus Tied to Company Performance


About Ameta

Ameta is a growing North American distributor of intelligent security systems and IP surveillance technology. We support professional installers, integrators, and businesses across the United States and Canada through our AIBASE product ecosystem.

At Ameta, technical support is not treated like a cost center — it is one of the core reasons customers choose to work with us.

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support.

This is an ideal opportunity for someone with formal education or training in:

  • Networking
  • IT
  • Computer Systems
  • Cybersecurity
  • Telecommunications
  • Electronics Technology

No prior CCTV industry experience is required. We are willing to train the right candidate.

What You’ll Do

  • Assist customers with setup and troubleshooting of IP cameras, NVRs, networking equipment, and remote access systems
  • Help customers configure mobile apps, remote viewing, and AI features
  • Diagnose networking-related issues involving switches, routers, PoE, IP addressing, bandwidth, and connectivity
  • Provide support by phone, email, and remote screen sharing
  • Escalate advanced technical issues when needed
  • Document support cases and resolutions clearly
  • Learn AIBASE products, software platforms, and system design best practices
  • Deliver a high level of customer care and professionalism during every interaction

What We’re Looking For

Technical Foundations

  • Basic understanding of:
    • IP networking
    • Routers & switches
    • PoE technology
    • DHCP / Static IP addressing
    • Internet connectivity
    • Windows PC troubleshooting
  • Formal education, certification, or vocational training in IT/networking preferred
  • Familiarity with networking concepts is more important than CCTV experience

Personality & Attitude

We care deeply about attitude and customer service.

The ideal candidate is:

  • Friendly and patient with customers
  • Calm under pressure
  • A strong communicator
  • Detail-oriented
  • Eager to learn
  • Professional and dependable
  • Comfortable talking to customers on the phone
  • Team-oriented with a positive mindset

Bonus Skills (Not Required)

  • CompTIA Network+
  • Experience with Ubiquiti, UniFi, or managed switches
  • CCTV or access control experience
  • Remote desktop / remote support tools
  • Experience working in technical customer support

Why Join Ameta?

  • Work with advanced AI-powered security technologies
  • Learn from experienced industry professionals
  • Fast-growing company with long-term career growth opportunities
  • Hands-on exposure to networking, surveillance, AI, and enterprise systems
  • Supportive team environment
  • Opportunity to become a high-level technical specialist over time