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Ubiquiti Support Jobs (NOW HIRING)

Mannassi IT Solutions

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Network Support Specialist II

West Hills, CA · On-site

$68K - $86K/yr

Installing, configuring, and maintaining Fortinet, SonicWall, Cisco, and Ubiquiti networking equipment. * Configuring and supporting site-to-site VPNs, remote access VPNs, VLANs, wireless ...

NetTech LLC

IT Project Engineer

Monroe, LA · On-site

Step into project team work when capacity and priority require it * Lead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access points

ExtensisHR

Systems Engineer

Hauppauge, NY · Hybrid

$80K - $115K/yr

Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos * Excellent customer service skillset, supporting industries such as legal, accounting, healthcare, and educational entities

BMB Solutions

Systems Engineer

Yonkers, NY · Hybrid

$80K - $115K/yr

Preferred vendors are FortiGate, SonicWall, Cisco, Ubiquiti, and Sophos * Excellent customer service skillset, supporting industries such as legal, accounting, healthcare, and educational entities

AVI Foodsystems

Executive IT Support Lead

Warren, OH · On-site

... Ubiquiti, etc.). • Exceptional verbal and written communication skills. Ability to remain calm ... support 'gray area' tech--where personal devices and business systems intersect--to ensure the ...

NetTech LLC

IT Project Engineer

Monroe, LA · On-site

Step into project team work when capacity and priority require it * Lead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access points

Continuserve

Senior Desktop Support Engineer

Englewood, CO · On-site

$65K - $80K/yr

... and Ubiquiti. * Experience installing Windows software, patches, and updates, as well as third ... Experience supporting enterprise-level, server-based applications in a service desk or call center ...

Ubiquiti

Warranty Specialist

Draper, UT

$18/hr

Perform additional duties to support ongoing business needs. What We're Looking For * High school diploma or GED. * Fluent in speaking and writing of the English language. * Basic computer literacy.

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Ubiquiti Support information

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How much do ubiquiti support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for ubiquiti support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Ubiquiti Support?

Ubiquiti Support refers to the technical assistance and customer service provided for Ubiquiti Networks products, such as UniFi, AmpliFi, and EdgeMax devices. Support services include troubleshooting hardware and software issues, helping with network configuration, firmware updates, and providing guidance on best practices. Ubiquiti offers support through online resources, community forums, and direct contact with their support team. This support aims to help users maximize the performance and reliability of their Ubiquiti devices.

What are some common challenges faced by Ubiquiti Support specialists, and how are they typically addressed?

Ubiquiti Support specialists often encounter issues such as troubleshooting complex network configurations, assisting with firmware updates, and resolving connectivity problems across various Ubiquiti devices. These challenges require a strong understanding of networking principles and the ability to communicate technical solutions clearly to users with varying levels of expertise. Support specialists regularly collaborate with engineering teams to escalate unresolved issues and participate in ongoing training to stay updated on new products and features, ensuring effective and timely assistance for customers.

What are the key skills and qualifications needed to thrive as a Ubiquiti Support Specialist, and why are they important?

To thrive as a Ubiquiti Support Specialist, you need a strong background in networking fundamentals, troubleshooting, and familiarity with Ubiquiti hardware and software solutions, typically supported by relevant IT certifications. Experience with UniFi Controller, EdgeOS, and network management tools is essential for diagnosing and resolving client issues efficiently. Excellent customer service, problem-solving abilities, and clear communication skills help build trust and ensure client satisfaction. These competencies are vital to provide effective technical support, maintain network reliability, and foster positive client relationships.

What is the difference between Ubiquiti Support vs Network Technician?

AspectUbiquiti SupportNetwork Technician
CertificationsUbiquiti-specific certifications, general networking knowledgeCompTIA Network+, Cisco CCNA, similar networking certifications
Work EnvironmentSupport centers, remote troubleshooting, on-site installationsOn-site network setup, maintenance, troubleshooting in various environments
Industry UsagePrimarily in networking hardware support, especially Ubiquiti productsBroadly in IT, telecommunications, and networking industries

Ubiquiti Support specialists focus on assisting users with Ubiquiti networking products, often providing remote support and troubleshooting. Network Technicians have a broader role, handling various network hardware and infrastructure tasks on-site. While both roles require networking knowledge and certifications, Ubiquiti Support is more product-specific, whereas Network Technicians work across multiple brands and systems.

More about Ubiquiti Support jobs
What cities are hiring for Ubiquiti Support jobs? Cities with the most Ubiquiti Support job openings:
What states have the most Ubiquiti Support jobs? States with the most job openings for Ubiquiti Support jobs include:
What job categories do people searching Ubiquiti Support jobs look for? The top searched job categories for Ubiquiti Support jobs are:
Ubiquiti Support jobs near you
IT Project Engineer

IT Project Engineer

New Charter Technologies LLC

Monroe, LA • On-site

Full-time

Re-posted 8 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
We believe talent deserves a human touch - and so do our clients.
Nettech is looking for a skilled, detail-oriented IT Project Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break. You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards - working through a structured queue in ConnectWise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage.
This is not a reactive helpdesk role. You'll be working proactively - assessing environments, acting on findings, and partnering with our vCIO team to ensure client technology stays ahead of problems rather than behind them. When the project team needs a strong technical resource, you'll step in - but your home base is Client Success.
This role requires reliable transportation and regular travel across Nettech's Shreveport and Little Rock service markets. If you're someone who takes pride in clean environments, communicates clearly without being prompted, and genuinely enjoys making things better before they break, this role was built for you.
Primary Responsibilities
Proactive Client Success (Primary Focus)
  • Work a structured queue of proactive tickets in ConnectWise Manage, remediating findings and documenting outcomes thoroughly
  • Conduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standards
  • Remediate findings across endpoints, identity, security, networking, and cloud platforms
  • Partner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversations
  • Perform client onboarding assessments - evaluating Microsoft 365 configuration, endpoint health, security posture, and network infrastructure
  • Entra ID device joins, Conditional Access review, licensing audits, and M365 tenant health checks
  • Maintain accurate, detailed documentation of all work performed - your ticket notes should tell the full story
  • Provide timely, proactive updates to internal teams via Slack so nothing falls through the cracks

Project Support (As Needed)
  • Step into project team work when capacity and priority require it
  • Lead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access points
  • Coordinate with cabling and low-voltage vendors during physical infrastructure installations
  • Execute Microsoft 365 migrations, Entra ID transitions, Intune enrollments, and endpoint modernization projects
  • Validate and document completed project work before handoff back to the managed services team

Quoting & Discoveries
  • Conduct timely technology discoveries and translate findings into accurate quotes using ConnectWise Sell
  • Identify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviews
  • Collaborate with the vCIO team to ensure quotes align with client strategies and budgets

Technical Qualifications
Networking & Infrastructure
  • SonicWall firewall configuration, VPN deployment, and policy management
  • Ubiquiti UniFi switching, wireless, and controller-based deployments
  • Network rack installation and structured cabling coordination
  • VLAN segmentation, LAN/WAN design, and secure network configuration

Cloud, Identity & Modern Workplace
  • Microsoft 365 administration, migrations, and tenant health assessments
  • Entra ID - device joins, Conditional Access, hybrid identity configuration
  • Microsoft Intune - device enrollment, compliance policies, and Autopilot provisioning
  • Microsoft Defender for Business and Defender for Endpoint deployment and management
  • Huntress endpoint protection deployment and alert triage
  • SharePoint Online and OneDrive administration

Security & Compliance
  • MFA enforcement and Conditional Access policy deployment
  • Endpoint protection and EDR tooling (Defender, Huntress)
  • Firewall hardening and secure remote access configuration
  • Backup validation and disaster recovery testing
  • Security posture assessments aligned to client standards

Servers & Virtualization (Preferred)
  • Windows Server administration
  • Active Directory and Group Policy management
  • Hyper-V or VMware vSphere environments

Required Qualifications
  • 3-5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role - MSP experience strongly preferred
  • Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
  • Hands-on experience with SonicWall and Ubiquiti UniFi platforms
  • Experience working in ConnectWise Manage and/or ConnectWise Sell
  • Exceptional communication skills - this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
  • Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
  • Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
  • Self-motivated with the ability to prioritize and execute independently
  • Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Ideal Candidate Attributes
  • Proactive by nature - you fix things before they become problems
  • Communicates without being asked; teammates always know where things stand
  • Writes ticket notes like someone else will have to pick up where you left off
  • Takes ownership and sees things through to completion
  • Comfortable moving between deep technical work and client-facing conversations
  • Collaborative team player who makes the people around them better
  • Calm, organized, and effective when juggling multiple priorities

Certifications (Preferred)
  • Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
  • CompTIA Network+ or Security+
  • SonicWall SNSA or SNSPE
  • Ubiquiti UEWA or UENP

Physical & Work Environment
  • Ability to lift and transport equipment up to 50 lbs
  • Comfortable working in server rooms, network closets, and client office environments
  • Reliable personal transportation required
  • Regular travel to client sites across the Shreveport and Little Rock markets as needed - mileage reimbursement provided
  • Availability for occasional after-hours or weekend work when project schedules require it

Compensation
  • Starting at $70,000 depending on experience

Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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