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Managed Service Provider Jobs in Ohio (NOW HIRING)

University of Toledo

$18.99/hr

Main Campus - Administration Toledo, OH Division/Equivalent: VP Enrollment Mgmt School/Unit: Rocket ... Direct Service Provider Department Org: Rocket Solution Central - 106850 Employee Classification:

shentel

Sr. Managed Services Specialist

Columbus, OH · On-site

Technical & Engineering Skills • Advanced understanding of service provider technologies ... Management • Extensive experience working with NOC, Operations, and Service Delivery teams • ...

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How much do managed service provider jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for managed service provider in Ohio is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.32 per hour, depending on experience, location, and employer.

What is a typical day like for someone working as a managed service provider?

A typical day for a Managed Service Provider involves monitoring client systems for any performance issues or security threats, responding to service tickets, conducting routine maintenance, and troubleshooting IT problems either remotely or on-site. You’ll often interact directly with clients to resolve urgent concerns, provide consultations, and implement technology solutions tailored to their needs. Collaboration with other IT professionals and vendors is common, particularly when deploying new software or resolving complex technical challenges. The fast-paced environment requires flexibility, time management, and a proactive approach to problem-solving.

What are the key skills and qualifications needed to thrive in the managed service provider position, and why are they important?

To thrive as a Managed Service Provider, you need expertise in IT infrastructure management, problem-solving, and client relationship management, typically supported by experience in networking, cybersecurity, and systems administration. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and IT certifications such as CompTIA, Microsoft, or Cisco is highly valued. Strong communication skills, customer service mindset, and the ability to manage multiple priorities simultaneously are crucial soft skills in this role. These qualities are essential for delivering reliable IT support, building client trust, and ensuring seamless business operations for clients.

What is a managed service provider?

A Managed Service Provider (MSP) job involves delivering outsourced IT services to businesses, including network management, cybersecurity, cloud computing, and technical support. MSP professionals ensure that clients' IT systems run efficiently, securely, and with minimal downtime. They may monitor infrastructure, troubleshoot issues, and implement technology solutions to meet business needs. Many MSP roles require a strong understanding of IT systems, problem-solving skills, and the ability to work with multiple clients.

What are the most commonly searched types of Managed Service Provider jobs in Ohio? The most popular types of Managed Service Provider jobs in Ohio are:
What are popular job titles related to Managed Service Provider jobs in Ohio? For Managed Service Provider jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Managed Service Provider jobs in Ohio look for? The top searched job categories for Managed Service Provider jobs in Ohio are:
What cities in Ohio are hiring for Managed Service Provider jobs? Cities in Ohio with the most Managed Service Provider job openings:
Managed Service Provider jobs near you
Infographic showing various Managed Service Provider job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,671 per year, or $25.8 per hour.

Direct Service Provider

University of Toledo

On-site

$18.99/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

University Of Toledo rating

6.7

Company rating: 6.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

485th of 616 rated colleges and universities

Job description

Job no: 501092
Position type: Staff - Part-Time
Location: Main Campus - Administration Toledo, OH
Division/Equivalent: VP Enrollment Mgmt
School/Unit: Rocket Solution Central - 106850
Categories: Part-Time, Support Services, CWA, Student Services, Administrative Support

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Title: Direct Service Provider

Department Org: Rocket Solution Central - 106850

Employee Classification: H4 - Comm Workers of America PT

Bargaining Unit: Communication Workers America

Primary Location: MC AD

Shift:  1

Start Time:  8:15am   End Time:  5:00pm

Posted Salary: Starting at $18.99

Job Description:

The Direct Service Provider (DSP) position is highly complex and requires a detailed knowledge of a multitude of disciplines including, but not limited to, Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The DSP's primary goal is to remove barriers to student success by helping the student manage business-related University processes. The DSP must effectively address student concerns and requests, while proactively anticipating additional issues. The DSP often provides coaching to empower the student to take the appropriate steps toward problem resolution. The DSP is responsible for: responding to in-person, telephone, and email inquiries; processing registrations, drops, withdrawals, transcript requests, and enrollment certifications; evaluating financial aid eligibility and student accounts; referrals and advising related to military education benefits and advising students on policies and procedures applicable to financial aid, registration, admissions and billing/student accounts processes.

Minimum Qualifications:

Education/experience/licensing:
Requires a bachelor's degree or five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields.
Communication and other skills:
Requires excellent communication and customer service skills, as well as strong organizational skills and attention to detail.
Requires the ability to work independently and as a team member.
Requires a strong work ethic and a history of exceptional customer service.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. 

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Advertised: Jun 16 2026 Eastern Daylight Time
Application close:

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