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Managed Service Provider Internship Jobs in Ohio

HX5 LLC

NASA Internship Coordinator

Cleveland, OH · On-site

... provider of engineering, research and development, and technical services to clients such as NASA ... Canvas Learning Management System * Power BI and Power Automate * Professional writing and ...

KPMG US

Manager, Data Operations

Columbus, OH · On-site

... Managed Service Providers. This role involves tracking operational metrics, maintaining documentation, and serving as a primary escalation point for operational issues. Responsibilities : • Lead ...

Beech Brook

Internship Programs

Cleveland, OH

$15 - $19.50/hr

Providing internships to social workers, counselors, marriage and family therapists, and other ... Time management and personal organization skills. * Ohio SWT (Social Work Trainee) license or ...

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Managed Service Provider Internship information

What is a managed service provider internship?

A Managed Service Provider (MSP) Internship is a work experience program where interns gain hands-on knowledge in IT services by assisting MSPs in managing and supporting clients' technology needs. Interns typically learn about network administration, cybersecurity, cloud services, and remote IT support. The role offers exposure to a range of technologies and industries, helping interns develop professional skills in troubleshooting, customer service, and technical documentation. This internship is ideal for students or recent graduates interested in pursuing a career in information technology or managed IT services.

What types of projects and responsibilities can I expect during a managed service provider internship?

During an MSP internship, you can expect to work on a variety of IT support tasks such as troubleshooting client issues, assisting with network monitoring, and helping to deploy software updates. Interns often collaborate closely with experienced technicians and engineers, gaining exposure to real-world problem-solving and client communication. You may also participate in documentation, asset inventory, and learn how to use remote management tools. These experiences are designed to build your technical skills and prepare you for a full-time role in IT support or systems administration.

What are the key skills and qualifications needed to thrive as a managed service provider intern, and why are they important?

To thrive as a Managed Service Provider Intern, you need a solid understanding of IT fundamentals, networking concepts, and troubleshooting, typically supported by coursework or certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and basic cybersecurity practices is often expected. Strong problem-solving abilities, eagerness to learn, and effective communication skills help interns stand out when supporting clients and collaborating with team members. These skills and qualities are crucial for delivering reliable technical support and gaining practical experience in a fast-paced, client-focused IT environment.

What is the difference between Managed Service Provider Internship vs Network Technician?

AspectManaged Service Provider InternshipNetwork Technician
CredentialsTypically pursuing or recent degree in IT or related fieldCertifications like CompTIA Network+ or Cisco CCNA often preferred
Work EnvironmentInternship setting within MSP companies, supporting client networksHands-on technical work in network setup, maintenance, and troubleshooting
Employer & IndustryManaged Service Providers in IT/tech industryIT service providers, telecom companies, or corporate IT departments
Search & Comparison IntentUnderstanding entry-level roles in MSPsTechnical network support and maintenance roles

The Managed Service Provider Internship offers an entry-level experience focused on supporting MSP operations, often for students or recent graduates. In contrast, a Network Technician role involves direct technical work on networks, requiring specific certifications and hands-on skills. Both roles are essential in the IT industry but differ mainly in experience level and job responsibilities.

What are the most commonly searched types of Managed Service Provider jobs in Ohio?

The most popular types of Managed Service Provider jobs in Ohio are:

What are popular job titles related to Managed Service Provider Internship jobs in Ohio?

For Managed Service Provider Internship jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Managed Service Provider Internship jobs in Ohio look for?

The top searched job categories for Managed Service Provider Internship jobs in Ohio are:

What cities in Ohio are hiring for Managed Service Provider Internship jobs?

Cities in Ohio with the most Managed Service Provider Internship job openings:

Managed Service Provider Internship jobs near you

Managed Service Field Specialist

EAJ Services, LLC

Blue Ash, OH • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Managed Service Field Specialist (Full-Time) — Cincinnati, OH


NextStep Networking is growing! We’re an innovative IT managed services provider that partners with nonprofit organizations to deliver reliable, dignified technology solutions. We help our clients maximize the effectiveness of their IT systems through Managed Services, Cloud Migration, and custom eLearning. If you’re passionate about technology, problem-solving, and making a real impact in your community, we want you on our team.


About the Role:

As a Managed Service Field Specialist, you’ll be the front line of technical support for a nonprofit client in Cincinnati, Ohio. You’ll diagnose and resolve issues, manage user accounts, and keep systems running smoothly — all while providing excellent customer service.


This is a full-time, on-site role with occasional after-hours “on-call” evening and weekend shifts.


Key Responsibilities:

  • Provide first-level technical support for staff and departments
  • Diagnose and resolve computer, printer, and peripheral hardware issues
  • Manage user accounts, passwords, and device enrollments
  • Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
  • Assist with A/V setup for meetings and public events
  • Log service tickets, track progress, and maintain accurate documentation
  • Adhere to data privacy and cybersecurity protocols
  • Participate in an on-call rotation for evening/weekend support as needed

What You Bring: Technical Skills:

  • Strong understanding of hardware, software, and networking fundamentals
  • Experience with Microsoft 365 Admin Console, Google Workspace, and Active Directory
  • Familiarity with MDM tools and cloud management systems
  • A+ and Network+ certifications (or willingness to obtain) highly desirable

Professional Qualities:

  • Excellent communication and customer service skills
  • Analytical and adaptable problem-solver
  • Able to multitask and prioritize effectively
  • Positive attitude and eagerness to learn
  • Commitment to confidentiality and data security best practices

Minimum Requirements:

  • High school diploma or GED
  • Eligible to work in the United States (proof of work authorization required)
  • Valid driver’s license with reliable transportation and clean driving record
  • Experience providing end-user or deskside IT support preferred
  • Strong interpersonal and time management skills
  • Ability to work both independently and collaboratively in a client-facing role

Physical & Work Environment Requirements:

  • Ability to lift up to 50 lbs and perform hands-on technical work
  • Regularly required to stand, walk, and use hands to handle or feel
  • May occasionally need to stoop, kneel, crouch, or crawl
  • Work occurs primarily on-site at a government client location, with occasional remote work
  • Local travel required; some overnight travel may occur

Why You’ll Love Working Here:

We believe technology should empower, not frustrate. As part of NextStep Networking, you’ll work with purpose — helping our team deliver essential services through reliable IT systems.


We offer an excellent benefits package, including:

  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Professional development and certification support
  • A respectful, collaborative culture that values learning and growth


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.