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Remote Managed Service Provider Jobs in Ohio (NOW HIRING)

Ginlong Solis

Service Technician (Remote)

Dublin, OH · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Ginlong Solis USA is seeking a Service Technician to join our Service department in the United ... Ability to work under direction from remote management. * Ability to analyze and solve problems ...

Tarkett

Sr. Category Manager

Solon, OH · On-site +1

  • Retirement

Senior Category Manager - Real Estate & Facilities Services THIS IS A REMOTE ROLE. Basic Function ... Provide oversight of lease administration activities, including lease renewals, terminations, and ...

Tarkett

Sr. Category Manager

Solon, OH · Remote

  • Retirement

Senior Category Manager - Real Estate & Facilities Services THIS IS A REMOTE ROLE. Basic ... Provide oversight of lease administration activities, including lease renewals, terminations, and ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

We provide high-end technical services, research and development, and prototype solutions to some ... S. Citizenship. Position Overview Riverside Research is seeking a full-time Remote Sensing ...

Huntington

Treasury Mgmt Service Specialist I

Easton, OH · On-site +1

The Treasury Management Service Specialist I provides onboarding, maintenance, and daytoday service ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

The Hiring Platform

Remote Services Coordinator

Columbus, OH · Remote

$19 - $24.25/hr

Coordinate with outside service providers * Assist with changes and special requests * Review ... Fully remote environment * Comprehensive onboarding * Training and continuing education * Access to ...

New

TrueBlue

Recruiting Coordinator

Columbus, OH · Remote

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are looking for an innovative and dedicated Recruiting Coordinator who enjoys a flexible remote ... Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more ...

RenewableWorks

Recruiting Coordinator

Columbus, OH · Remote

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are looking for an innovative and dedicated Recruiting Coordinator who enjoys a flexible remote ... Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more ...

ForgeFit

Remote Customer Service Specialist

Toledo, OH · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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Remote Managed Service Provider information

What is a remote managed service provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

How does a remote managed service provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.

What are the key skills and qualifications needed to thrive as a remote managed service provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the most commonly searched types of Managed Service Provider jobs in Ohio?

The most popular types of Managed Service Provider jobs in Ohio are:

What are popular job titles related to Remote Managed Service Provider jobs in Ohio?

For Remote Managed Service Provider jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Managed Service Provider jobs in Ohio look for?

The top searched job categories for Remote Managed Service Provider jobs in Ohio are:

What cities in Ohio are hiring for Remote Managed Service Provider jobs?

Cities in Ohio with the most Remote Managed Service Provider job openings:

Remote Managed Service Provider jobs near you
Infographic showing various Remote Managed Service Provider job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 11% In-person, and 89% Remote job distribution.

Service Operations Representative(100% Remote)

Three Point Solutions, Inc.

North Canton, OH • On-site, Remote

Contractor

Re-posted 18 days ago

Job description

Job Title: Service Ops Representative (100% Remote)
Client: ATM Machine Manufacturing Industry
Duration: 09 months contract role
Location: North Canton, OH 44720 (100% remote)
Shift: Mon-Fri/ 8:00am - 5:00pm
Pay Rate : USD 17.00 /hr
Job Description:
Responsibilities:
As the single point of contact (SPOC), this position focuses on providing outstanding customer and technical service in support of managed services bank customers' ATM network. Reporting to the Team Manager, the Service Operations Representative is responsible for interacting with the client and third-party vendors to resolve issues using hardware and software systems through defined processes and techniques. Working in a 24/7/365 environment, the Service Operations Representative will ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved.
Essential Functions:
  • Monitor and administer Managed Services bank customers' ATM fleets to ensure SLAs related to processing and uptime availability are achieved.
  • Administer corrective actions to ensure expedient resolution.
  • Perform support desk functions such as taking customer calls and responding to email communications to resolve issues.
  • Document and provide timely updates on incidents as they occur.
  • Provide technical support to Managed Services Bank Customers, including troubleshooting and resolving technical problems related to hardware, software, and network systems, internal and external vendors, and third-party service providers.
  • Act as the primary escalation point for internal and external customers regarding issues on various Bank ATM terminals.
  • Perform related duties as required or requested by the Team Manager.

Qualifications:
Education:
  • HS diploma or equivalent required.
  • Some industry-specific (ATM, Financial, and/or IT) post-secondary, computer/technical education preferred.

Experience:
  • Minimum of 3 years in a similar role within technical customer service/support with a demonstrated customer focus and action-oriented approach.
  • Experience working in a contact center environment, with an understanding of equivalent operational experience.

Skills:
  • Strong technical, analytical, communication, and problem-solving skills.
  • Excellent interpersonal skills.
  • Autonomy, initiative, and a strong sense of accountability.
  • Strong computer skills with a working knowledge of MS Office applications (Word, Excel, and Outlook).
  • Ability to troubleshoot and solve problems over the phone or via email with a large degree of independence.
  • Commitment to providing excellent customer service in a fast-paced, multi-tasking environment.
  • Strong problem-solving and teamwork skills.
  • Capacity to meet deadlines and work under pressure with a strong sense of accountability.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Bilingual skills (e.g., English/French) are an asset but not required.

Additional Requirements:
  • Performs other related responsibilities, as assigned, to support specific department/business needs.

This role is essential for maintaining the performance and reliability of the ATM network for managed services bank customers, ensuring high standards of customer service and technical support.
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