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Live Chat Jobs (NOW HIRING)

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

* Location: Smyrna, Tennessee * Type: Contract * Job #103916 Job Title Chat Support Agent Location Smyrna, TN 37167, United States Work Environment Fully Onsite Shift 7:00 AM - 4:00 PM Employment

Artech

Chat Support Agent

Smyrna, TN

Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance

SS&C

Manager, Investor Services - PA2026Q2GCC036-

OR · Remote

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial

VCA Animal Hospital

Virtual Care Technician

OR · Remote

$17.64 - $26.45/hr

JOB TITLE: Virtual Care Technician LOCATION & SCHEDULE: Remote - OR, Full time COMPENSATION: $17.64 - $26.45 As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global

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All JobsLive Chat Jobs

Live Chat information

See salary details

$23.5K

$59.5K

$86.5K

How much do live chat jobs pay per year?

As of Jun 11, 2026, the average yearly pay for live chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What cities are hiring for Live Chat jobs? Cities with the most Live Chat job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat jobs? States with the most job openings for Live Chat jobs include:
What job categories do people searching Live Chat jobs look for? The top searched job categories for Live Chat jobs are:
Live Chat jobs near you
Infographic showing various Live Chat job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 7% Part Time, and 12% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.
Chat Support Agent - R00209947

Chat Support Agent - R00209947

Epitec

Smyrna, TN • On-site

$25/hr

Contractor

Medical, PTO

Posted 8 days ago

Job description

  • Location: Smyrna, Tennessee
  • Type: Contract
  • Job #103916

Job Title
Chat Support Agent
Location
Smyrna, TN 37167, United States
Work Environment
Fully Onsite
Shift
7:00 AM - 4:00 PM
Employment Type
W2 Contract: Long-Term
Pay Range
$25.00/hour
Benefits
Medical Benefits & PTO Included
Position Overview
Epitec is seeking to hire a Chat Support Agent for a major automotive client. This role supports real-time customer interactions in a fast-paced, onsite environment and is ideal for candidates with strong written communication and multitasking skills.
Key Responsibilities
  • Provide help desk support via chat to dealership service, parts, and warranty departments regarding vehicle maintenance, service, and repair inquiries
  • Deliver support aligned with brand values, profitability, and cost-efficiency goals
  • Document all cases, search databases for related issues, update records, and close completed cases
  • Analyze issues from the customer's perspective and recommend effective solutions
  • Provide feedback from dealership technicians to internal automotive teams
  • Collaborate cross-functionally with multiple departments and affiliates to meet reporting requirements
  • Navigate service manuals, research TechLine cases, and utilize tools such as ASIST and internal knowledge systems
  • Support LenZ platform activities including onboarding dealers, managing accounts, guiding users, and resolving platform issues
  • Create PowerPoint presentations and Excel reports for leadership
  • Complete support tasks and assist team members as needed
  • Create and monitor Salesforce reports and dashboards
  • Conduct outbound calls to dealerships to provide non-diagnostic technical assistance
  • Initiate remote TechLink sessions to assist dealerships with PC and technical issues
  • Prepare meeting materials, scheduling, and logistics for training courses and special events (including PEEK training)
  • Research and develop Tech Alerts to share knowledge and improve technician awareness
  • Perform additional duties as needed to support team and business objectives
Required Qualifications
  • Minimum 2+ years of customer or chat support experience
  • Typing speed of at least 40 WPM
  • Ability to prioritize and complete multiple, time-sensitive tasks
  • Basic knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Ability and willingness to learn new systems such as CONSULT, Webex, ASIST, Electronic Parts Catalog, and NNAnet
  • Strong written communication skills
  • Ability to multitask across multiple conversations
  • Ability to work onsite in Smyrna, TN
Preferred Qualifications
  • Previous automotive service or parts experience
  • IT experience preferred
  • Experience in live chat or call center environment
  • Experience with CRM or ticketing systems
  • Strong problem-solving skills
Education Requirements
  • High school diploma required
  • Associate (AA) degree preferred
  • Equivalent related coursework, training, or certifications will be considered

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