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Live Chat Jobs (NOW HIRING)

Foundever

$17.50/hr

Digital Sales Chat Representative As a Digital Sales Chat Representative, you'll connect with ... Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 ...

Lux Decor Collection

TikTok Live Host

Sugar Land, TX · On-site

$16 - $22/hr

Monitor live chat, respond to comments, and create an inviting, high-energy atmosphere * Track performance metrics (views, engagement, conversion) and adjust style accordingly What We're Looking For

Sphera Milano

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Live Stream Host

Elmont, NY · On-site

$20 - $45/hr

You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat viewers, and create an exciting, high-energy shopping experience that turns casual viewers into loyal ...

Sphera Milano

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Live Stream Host

Brooklyn, NY · On-site

$20 - $45/hr

You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat viewers, and create an exciting, high-energy shopping experience that turns casual viewers into loyal ...

Sphera Milano

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Live Stream Host

Elmont, NY · On-site

$20 - $45/hr

You will showcase stunning rings, necklaces, and bracelets, interact directly with live chat viewers, and create an exciting, high-energy shopping experience that turns casual viewers into loyal ...

ALK CardVault

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Whatnot/eBay Live Streamer

North Hollywood, CA · On-site

$41K - $72K/yr

Engage with viewers and respond to questions in the live chat * Encourage bidding and purchasing without using misleading sales tactics * Explain show rules, prizes, breaks, games, and product ...

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Live Chat information

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$23.5K

$59.5K

$86.5K

How much do live chat jobs pay per year?

As of Aug 12, 2026, the average yearly pay for live chat in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

How do you become a live chat agent?

To become a live chat agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some prefer previous customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company tools and policies.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What cities are hiring for Live Chat jobs? Cities with the most Live Chat job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat jobs? States with the most job openings for Live Chat jobs include:
What job categories do people searching Live Chat jobs look for? The top searched job categories for Live Chat jobs are:
Live Chat jobs near you
Infographic showing various Live Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.

Digital Sales Chat Representative

Foundever

Fort Smith, AR • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

42nd of 71 rated call and contact centers

Job description

Digital Sales Chat Representative
As a Digital Sales Chat Representative, you'll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You'll deliver a customer-focused experience while meeting quality and compliance standards.
This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment.
Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901
Why You Should Join Us
  • $17.50/hr + commissions
  • Join a supportive community focused on engagement and recognition
  • Hands-on paid training, as well as ongoing job-specific training
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
  • Internal growth opportunity, 93% of our management team is promoted from within
  • Employee discounts and referral bonuses

What We Are Looking For
  • At least 18 years of age
  • High school diploma or equivalent
  • Flexibility to work various shifts, including evenings and weekends
  • Able to pass a background check

Key Skills
  • Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate)
  • Strong written communication and active listening, with the ability to build rapport through chat
  • Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately
  • Problem-solving and needs assessment in a fast-paced environment
  • Accurate documentation and attention to detail to support order accuracy
  • Customer-focused approach with empathy and professionalism
  • Able to efficiently navigate between screens and multiple systems while managing chat volume
  • Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful

About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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