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Live Chat Jobs in Ohio (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

Hired by Matrix

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IT Service Desk Agent

Columbus, OH · On-site

$24/hr

First point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * Responsible for delivering exceptional customer service ...

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All JobsLive Chat JobsLive Chat Jobs in Ohio

Live Chat information

See Ohio salary details

$22.3K

$56.6K

$82.2K

How much do live chat jobs pay per year?

As of Aug 29, 2026, the average yearly pay for live chat in Ohio is $56,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,300.00 and $81,800.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Ohio?

The most popular types of Live Chat jobs in Ohio are:

What are popular job titles related to Live Chat jobs in Ohio?

For Live Chat jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Ohio look for?

The top searched job categories for Live Chat jobs in Ohio are:

What cities in Ohio are hiring for Live Chat jobs?

Cities in Ohio with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $56,566 per year, or $27.2 per hour.

Sales Chat Representative

Cincinnati, OH

School Outfitters
Retail • 51 - 200 employees
Learn more about School Outfittersexternal

Full-time

Re-posted 16 days ago

Job description

Sales Chat Representative (Inside Sales)
School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment
Build a Career Where You Make an Impact Every Day
Why This Role Matters
We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.
What You’ll Own
Revenue amp; Sales Performance
  • Own an annual individual sales goal of $8 million or more.
  • Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
  • Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
  • Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.
Consultative Selling amp; Opportunity Development
  • Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
  • Recommend solutions that align with customer requirements and proactively address barriers to purchase.
  • Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
  • Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.
Customer Retention amp; Relationship Growth
  • Build lasting customer relationships that encourage repeat business and long-term loyalty.
  • Expand existing relationships and identify future projects and opportunities.
  • Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.

How You’ll Make an Impact
  • $8 million or more in annual sales revenue
  • Achievement or exceedance of individual sales goals
  • Improved quote-to-order, lead-to-order, and lead-to-quote conversion
  • Customer satisfaction and overall customer experience

What We’re Looking For
  • Bachelor's degree preferred.
  • At least 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
  • Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
  • Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
  • Demonstrated ability to build and retain customer relationships.
  • Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
  • Experience with AI solutions preferred.
Schedule
  • Monday-Friday, 9:00am to 6:00pm
  • No weekends or holidays

What You’ll Gain
  • Direct ownership of measurable revenue outcomes.
  • The opportunity to build long-term customer relationships.
  • A position where initiative and results are rewarded.
About Us
At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.
We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.
Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.
If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.
Compensation, Benefits amp; Work Environment
  • Competitive base + commission and bonus opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package
  • Onsite work environment (Cincinnati, OH)

Apply Today
If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you.
Apply today to start the conversation.
School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.

Apply