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Live Chat Jobs in Connecticut (NOW HIRING)

Ethan Allen

Client Services Rep. II

Danbury, CT · On-site

$16.25 - $22.25/hr

Respond to telephone, email, and live chat inquiries from clients and retailers. * Keep up-to-date on new information or changes that have been issued to the product line or within the company.

Mitchell Subaru

Subaru BDC Call Center Consultant

Canton, CT

$15.50 - $20.75/hr

Communicate directly with consumers through live chat, incoming calls, email sales leads. * Makes sales appointments * Ability to explain product performance and benefits * Build strong rapport with ...

Executive Auto Group

BDC Agent

Wallingford, CT · On-site

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Provide customers with initial product information and direct them to the appropriate dealership ...

Executive Auto Group

BDC Agent

Wallingford, CT · On-site

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Provide customers with initial product information and direct them to the appropriate dealership ...

Executive Auto Group

BDC Agent

Meriden, CT · On-site

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Provide customers with initial product information and direct them to the appropriate dealership ...

Executive Auto Group

BDC Agent

Meriden, CT · On-site

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates * Provide customers with initial product information and direct them to the appropriate dealership ...

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All JobsLive Chat JobsLive Chat Jobs in Connecticut

Live Chat information

See Connecticut salary details

$22.4K

$56.6K

$82.3K

How much do live chat jobs pay per year?

As of Aug 31, 2026, the average yearly pay for live chat in Connecticut is $56,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,300.00 and $81,800.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Connecticut?

The most popular types of Live Chat jobs in Connecticut are:

What are popular job titles related to Live Chat jobs in Connecticut?

For Live Chat jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Connecticut look for?

The top searched job categories for Live Chat jobs in Connecticut are:

What cities in Connecticut are hiring for Live Chat jobs?

Cities in Connecticut with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $56,601 per year, or $27.2 per hour.

Client Services Rep. II

Danbury, CT • On-site

Ethan Allen
1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

21st of 52 rated furniture manufacturers

Good employer

Uninterrupted breaks

Learn more about Ethan Allenexternal

$16.25 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Position Summary:

Acts as brand ambassador with constant frontline interactions with clients, both internal and external. Responsible for handling inbound calls, outbound calls, email, and live chat.

Essential Duties and Responsibilities:

  • Act as a brand ambassador.
  • Respond to telephone, email, and live chat inquiries from clients and retailers.
  • Keep up-to-date on new information or changes that have been issued to the product line or within the company.
  • Identify trends related to all aspects of service. Recommend suggestions for a solution.
  • Complete cancellation or change paperwork as needed with accuracy.
  • Share knowledge of warranties and terms of sale.
  • Resolve client complaints while maintaining composure in difficult situations.
  • Coordinate after delivery service issues as needed.
  • Review confirmation emails to ensure clients are obtaining correct and relevant information.
  • Perform other assigned projects and related tasks within department.

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent with a minimum of 2 years' experience in customer service.
  • Demonstrates a customer-first attitude; highly motivated to achieve customer satisfaction.
  • Excellent listening skills, written and verbal communications skills. Flexible, dependable and conscientious.
  • Highly developed interpersonal skills, organization skills and problem solving skills.
  • Ability to work in a fast-paced, structured, call center environment.
  • Demonstrated PC skills and multi-task oriented.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being. Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs. Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts - Health Care & Dependent Care, Commuter Saving Plans - Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.

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