Customer Service Trainer Jobs in Connecticut (NOW HIRING)

Customer Service Trainer

USA Waste and Recycling

USA Waste and Recycling, Inc

Position Summary

The Trainer is responsible for facilitating training and development programs for new and existing employees across USA Waste and Recycling. This role supports new hire onboarding, reinforcement and refresher training, process and system training, professional development, and one-on-one or small-group coaching based on organizational and departmental needs.

The Trainer serves as a frontline training facilitator, helping employees build the knowledge, skills, and confidence needed to perform effectively and consistently in alignment with company standards, procedures, systems, and expectations.

The Trainer partners closely with the Training Manager, department leaders, supervisors, subject matter experts, and other key stakeholders to reinforce learning, support employee development, and promote operational readiness through hands-on instruction, practice, and coaching.

Compensation: $32.00 an hour

Benefits: Medical, Dental, Vision, Short/Long Term Disability, 401K

Benefits to choosing USA Waste and Recycling:

• 401 (K), Roth, and Profit Sharing/Match Plans.
• Competitive Salaries.
• Comprehensive medical, dental, and vision insurance.
• FSA Eligibility.
• Telehealth and Mental Health support.
• Life insurance options include a 100% employer-funded option.
• Employee Assistance Program.
• Training and development opportunities with a growing, family-owned company.

Role and Responsibilities

Training Delivery & Facilitation

• Facilitates new hire onboarding and training programs for employees across departments.
• Delivers reinforcement, refresher, targeted, and developmental training based on performance trends, business needs, process changes, system updates, or identified skill gaps.
• Conducts classroom, one-on-one, small-group, and hands-on training sessions to support employee development and performance improvement.
• Adapts facilitation techniques to varying learning styles, experience levels, job functions, and operational environments.
• Guides employees in applying systems, workflows, procedures, company standards, and role-specific expectations through instruction, practice, and scenario-based learning.
• Partners with department leaders and subject matter experts to ensure department-specific training is accurate, relevant, and aligned with current practices.

Training Preparation & Administration

• Prepares training sessions using approved materials, guides, job aids, and other learning resources.
• Assists in maintaining and updating training materials, tutorials, job aids, and learning resources.
• Ensures training rooms, equipment, systems, and technology are prepared for each session.
• Maintains training attendance records and completes required training documentation.
• Supports the coordination and scheduling of training activities as assigned.

Coaching & Reinforcement Support

• Partners with supervisors and department leaders to reinforce training concepts in the workplace.
• Provides individualized coaching and reinforcement based on feedback, observations, performance trends, and identified skill gaps.
• Supports post-training follow-up to promote learning transfer, employee confidence, and sustained performance improvement.
• Reinforces company standards, procedures, and expectations through ongoing coaching and development activities.

Collaboration & Feedback

• Provides feedback to the Training Manager regarding training effectiveness, learner readiness, and opportunities for content or program improvement.
• Communicates observed training gaps, learner trends, and potential performance or knowledge risks to the Training Manager.
• Collaborates with department leaders and subject matter experts to understand training needs and support department-specific learning initiatives.
• Supports training related to system changes, process updates, new initiatives, policy changes, and pilot programs as assigned.
• Assists with company-wide learning and development initiatives based on organizational needs.

Knowledge, Skills, and Abilities

• Strong facilitation and presentation skills.
• Ability to coach, motivate, and provide constructive feedback to adult learners.
• Clear verbal and written communication skills.
• Proficient in Microsoft applications.
• Ability to translate procedures, processes, and technical information into practical, actionable guidance.
• Ability to quickly learn and adapt to new technology, systems, processes, and business functions.
• Strong organizational skills and attention to detail.
• Comfortable working in fast-paced and varied operational environments.
• Ability to collaborate effectively with employees, supervisors, managers, subject matter experts, and leadership across multiple departments.

Preferred Qualifications

• Previous classroom facilitation, corporate training, or employee development experience.
• Experience delivering adult learning programs.
• Experience coaching or developing employees in operational, service, administrative, or similar business environments.
• Experience supporting training across multiple departments or job functions preferred.
• Waste and recycling industry experience preferred.

Requirements

• High school diploma or equivalent.
• 2-3 years of experience in training delivery, employee development, coaching, customer service, operations, or a related field.
• Experience working in a service, operational, administrative, or similar business environment.
• Ability to learn and effectively train employees on a variety of company systems, processes, procedures, and tools.
• Ability to work collaboratively with subject matter experts and department leadership to deliver role-specific training.

Physical Demands

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• Required to exert physical effort in handling objects less than 30 pounds rarely.
• This position requires on-site presence at our Enfield, CT location, and remote work arrangements are unavailable for this role.
• Occasional local travel.

Our Story

USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.

From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.

Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.

Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.

USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.